Federal Medicare SME II - Training & Content Lead

Elevance Health (Anthem); Indianapolis (IN); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Elevance Health is seeking a Wellpoint Federal SME II to provide subject matter expertise for Medicare customer care training programs and documentation. The role combines in-person collaboration 1-2 days weekly with flexible remote work and may require travel to worksites.

The candidate will review Medicare policies, develop training content, and collaborate with CMS and contractors to ensure accuracy and impact.

Qualifications

• Requires BA/BS degree and a minimum of 6 years of Medicare experience.
• Background checks and government clearances may apply for Government Business Division roles.
• Residency requirement: United States living at least three of the past five years for Wellpoint Federal division.

Responsibilities

• Researches, reviews, extrapolates, revises and validates training materials and documentation to ensure accuracy per Medicare policies.
• Assists Training, Quality and Content team with needs analysis and root-cause identification.
• Supports development and maintenance of training materials and documentation.
• Keeps knowledge current by reviewing Medicare policies and program materials.
• Researches new Medicare Regulations and provides impact summaries to stakeholders.
• Designs new and enhanced training programs and documentation.
• Assesses training outcomes and may deliver train-the-trainer sessions.
• Makes recommendations on training and content improvements to management.
• Participates in meetings with primary contractor and CMS as needed.
• May assist with process re-engineering and project work.
• Is a high level Medicare expert in 2-3 lines of business.
• Travels to worksite and other locations as necessary.

Skills

Medicare knowledge

Claims knowledge

Project management

Education

BA/BS degree

Job description

Elevance Health is seeking a Wellpoint Federal SME II to provide subject matter expertise for Medicare customer care training programs and documentation. The role combines in-person collaboration 1-2 days weekly with flexible remote work and may require travel to worksites.

The candidate will review Medicare policies, develop training content, and collaborate with CMS and contractors to ensure accuracy and impact.