Federal Experience Strategy Consultant - Security-Clearance Ready

IBM Computing; Herndon (VA); On-site; USD 90,000 - 140,000; Full time

Job summary

IBM is recruiting a Federal Associate Experience Consultant 2027 to help government agencies transform how they engage with customers and deliver meaningful experiences.

You will apply human-centered design, research, and strategy across insights, ideas, and impact, collaborating with multidisciplinary teams to create journey maps, personas, and roadmaps that drive measurable outcomes and support federal security requirements.

Qualifications

• Ability to gather and analyze customer feedback to understand user needs.
• Knowledge of design thinking and creating journey maps and personas.
• Ability to synthesize data and develop actionable recommendations.
• Strong presentation and cross-functional collaboration skills.

Responsibilities

• Support and lead Experience Strategy through Insight, Idea, and Impact.
• Create journey maps, personas, and experience recommendations.
• Collaborate with multidisciplinary teams to drive customer-centric innovation.
• Communicate research findings to stakeholders to inform decisions.

Skills

Customer research

Design thinking

Journey mapping

Stakeholder communication

Workshop facilitation

Storytelling

Tools

IBM Design Thinking

Job description

IBM is recruiting a Federal Associate Experience Consultant 2027 to help government agencies transform how they engage with customers and deliver meaningful experiences.

You will apply human-centered design, research, and strategy across insights, ideas, and impact, collaborating with multidisciplinary teams to create journey maps, personas, and roadmaps that drive measurable outcomes and support federal security requirements.