Federal Customer Success Manager

Versa Networks; United States; Hybrid; USD 160,000 - 210,000; Full time

Benefits offered by this job

Competitive salary & incentives

Health & wellness benefits

PTO and holidays

Job summary

Versa Networks seeks a Federal Customer Success Manager to serve as trusted advisor for key federal customers. You will coordinate resources, manage deliverables, mitigate risks, and ensure value realization from Versa solutions.

The role requires strong project and relationship management, and comfort engaging senior stakeholders in complex federal environments. You will collaborate across Sales, CS, Product Marketing, Engineering, and Professional Services to drive satisfaction and growth,

Qualifications

• Minimum 10 years experience in a similar role (Customer Success, Account Management, Project Manager).
• Experience directing and managing deliverables for complex customer projects in a customer-facing role.
• Evidence of establishing and maintaining exceptional client relationships that fuel growth.
• Strong organizational skills and ability to navigate a matrixed environment.
• U.S. citizen status and ability to work in the United States.

Responsibilities

• Organize and coordinate internal resources to meet customer deliverables on time.
• Act as central contact for customer and manage Versa workstreams.
• Identify and mitigate project risks.
• Build trusted relationships with key customer contacts.
• Collaborate with Sales, Customer Success, Product Marketing, Engineering, and Professional Services to ensure satisfaction.
• Provide guidance to maximize value of Versa solutions.
• Create opportunities for revenue growth via upselling and cross-selling.
• Produce internal and customer-facing reports on a monthly/quarterly basis.
• Develop and manage project plans highlighting status and risks.
• Engage internal resources to ensure successful implementations and enhancements.
• Document and lead all customer engagement information and next steps.

Skills

Customer Success

Project management

Federal DoD clearance

Relationship management

Organization

Communication

Job description

About Us

At Versa Networks, we’re revolutionizing the way businesses connect, secure, and optimize their networks. Our mission is to secure anywhere, anytime access to anything. As a leader in Secure SD-WAN, SSE (Secure Service Edge), SASE (Secure Access Service Edge) and Next-generation Managed Services, we are empowering organizations across the globe to transform their IT infrastructure for the modern cloud era. Our innovative products enable enterprises to deliver a seamless, scalable, and secure digital experience, no matter where their users, devices, or applications are located. Founded by industry veterans and backed by premier venture capital firms, Versa is a market leader driving innovation and growth as it positions itself for a future IPO.

We believe in fostering a culture of innovation, collaboration, and customer success. Our team is comprised of passionate, forward-thinking professionals dedicated to driving the future of networking technology. We encourage creativity, offer opportunities for growth, and provide a dynamic environment where our people can thrive and make an impact.

At Versa Networks, we don’t just build products – we build relationships, elevate businesses, and shape the digital future. Join us and be part of a fast-paced, cutting-edge company that’s making a real difference in how the world connects and communicates.

Job Summary

We are seeking a dynamic, customer-focused Federal Customer Success Manager to serve as a trusted advisor and central point of contact for key federal customers. This role is responsible for coordinating internal resources, managing customer deliverables, mitigating project risks, and ensuring successful implementation and ongoing value realization from Versa solutions.

The ideal candidate combines strong project and relationship management skills with the confidence to engage senior stakeholders in complex federal environments. You will work across a highly matrixed organization, partnering with Sales, Customer Success, Product Marketing, Engineering, Professional Services, and other internal teams to deliver an exceptional customer experience and identify opportunities for continued growth.

What You’ll Do

• Organize and facilitate internal resources to meet customer deliverables on time.

• Coordinate management of Versa work to ensure completion of deliverables. Acts as central point of contact with customer.

• Assesses and mitigate project risks

• Build and maintain a close, trusted relationship with key customer contacts.

• Work closely with internal Versa resources, including Sales, Customer Success, Product Marketing, Engineering, and Professional Services, to ensure the customer’s highest level of satisfaction with Versa solutions.

• Provide guidance and recommendations to the Customer to maximize the value of Versa solutions

• Create opportunities for revenue growth – upselling and cross selling.

• Produces internal and customer facing reports on a monthly, quarterly and ad hoc basis to keep the customer and Versa stakeholders informed.

• Develop and manage project plans to highlight status on key deliverables, and risks

• Engage the appropriate internal resources to ensure project implementation and enhancements are successful.

• Document and lead all customer engagement information – including updates on critical contacts, statuses, next steps, and related items.

• Work with Versa stakeholders to ensure customer deliverables are correctly tracked

What You’ll Bring

• Minimum 10 years-experience in a similar role (Customer Success, Account Management, Project Manager)

• Experience directing and managing deliverables for a complex customer project in a customer facing role

• Federal DoD Secret clearance highly desirable

• Evidence of establishing and maintaining exceptional client relationships that fuel growth

• Strong organization skills

• You will need to be:

  • Confident communicator; friendly, enthusiastic, comfortable talking to stakeholders of all levels via the phone, email, or in person.
  • Comfortable working in a highly matrixed environment
  • a US Citizen

Location: Virginia, Maryland, Washington DC

*Applicants must be authorized to work in the US

The pay range for this position at commencement of employment in California, Washington, or New York City is expected in the range of $160,000 to $210,000. A candidate’s specific pay within this range will depend on a variety of factors, including job-related skills, training, location, experience, relevant education, certifications, and other business and organizational needs.

Why Versa?

At Versa Networks, we believe in taking care of our people – both professionally and personally. We offer a comprehensive benefits package designed to support the well-being, growth, and work-life balance of our employees. When you join our team, you can expect:

• Competitive Salary & Incentives: We offer a competitive compensation package with and pre-IPO equity to reward your hard work and dedication.
• Health & Wellness: Comprehensive medical, dental, and vision insurance plans to ensure you and your family stay healthy and covered.
• Paid Time Off (PTO): Enjoy a generous PTO policy that includes vacation days, sick leave, and paid holidays to recharge and take care of personal matters.
• Flexible Work Environment: We understand the importance of work-life balance. Enjoy the flexibility of remote work, and hybrid option to create the work schedule that works best for you.
• Professional Development: We believe in continuous learning. Access to training, certifications, and educational resources to help you grow in your career and stay ahead of industry trends.
• Employee Recognition: We celebrate achievements both big and small, with regular recognition programs and awards that highlight your contributions to our collective success.
• Collaborative Culture: Be part of a dynamic, inclusive, and supportive team where innovation and collaboration are at the heart of everything we do.
• Parental Leave: Generous parental leave policies to support you during life’s important moments.

At Versa Networks, our benefits are designed to help you thrive both inside and outside the office. Join us and experience a rewarding, fulfilling career in a supportive environment that values your health, happiness, and success.

Versa Networks is an Equal Opportunity Employer. We are committed to providing equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected characteristic. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.