FDM Operations Coordinator

Cantigny; Illinois; On-site; USD 45,000 - 60,000; Full time

Job summary

Cantigny is seeking a highly organized FDM Operations Coordinator to oversee daily museum operations, exhibit galleries, and events, ensuring a welcoming, safe environment for visitors. The role includes supervising volunteers, staffing shifts, and coordinating with internal teams and external partners to execute programs.

The successful candidate will collect and analyze visitor data to improve experiences, report key metrics, and support special events and lectures.

Qualifications

• Bachelor’s degree, preferably in museum studies, business, or a related field.
• At least 2 years of experience working in an operational management role, preferably in a museum or historical society setting.
• Strong written and verbal communication, highly organized and detail-oriented, guest-service operations knowledge, leadership, and project management; proficiency with museum software (collection management databases, volunteer platforms).

Responsibilities

• Organize the daily operations of the museum, including shift manager assignments, kiosk assignments, and museum event staffing.
• Directly supervise volunteers; ensure that the museum is staffed during open hours; conduct volunteer training and provide updated reference materials for Cantigny memberships and events, procedures, emergency preparedness, and policies.
• Ensure the museum’s physical facilities are clean, safe, welcoming, and fully equipped for daily operations by conducting daily inspections prior to opening.
• Identify and address facility and AV maintenance issues and maintain records.
• Coordinate and collaborate with internal departments, external partners, and stakeholders to ensure the successful execution of museum programs and events.
• Collect visitor data through evaluations, demographics, or other methods, and use as a tool to enhance visitor experiences.
• Report management indicators such as visitation, program numbers, and staff/volunteers hours.
• Model excellent customer service for staff and volunteers, including proactive greeting and interaction with visitors to direct them towards galleries, exhibits, and amenities.
• Participate in museum programs including, but not limited to special events, lectures, and professional development training
• Perform other duties as assigned

Skills

Communication

Organization

Guest-service

Leadership

Project management

Museum software

Education

Bachelor's degree

Tools

Collection management databases

Volunteer management platforms

Job description

Foundation Summary

The Robert R. McCormick Foundation is a leading philanthropic institution investing more than $75 million annually in Chicagoland, with a focus on improving economic opportunities on Chicago’s South and West Sides. The Foundation is named for its donor, Colonel Robert R. McCormick. The Foundation’s Board of Directors also oversees Cantigny, Col. McCormick’s estate, which today provides educational and recreational opportunities in Chicago’s western suburbs.

The 500-acre Cantigny estate includes McCormick’s Home and Gardens, which host dozens of programs and events annually for nearly half a million visitors; the First Division Museum, a military history museum that tells the story of the U.S. Army’s 1st Infantry Division, beginning in World War I, in which Col. McCormick served, to present; and Cantigny Golf, a 27-hole public golf course and a 9-hole short course, perfect for children and families.

Position Summary

We are seeking a highly organized and experienced FDM Operations Coordinator to join our team. As the Operations Coordinator, you will be responsible for overseeing the daily operations of the museum, ensuring the smooth functionality of exhibit galleries and activities. You will play a vital role in preserving and promoting our museum's mission of educating and inspiring visitors about the army through the lens of the First Infantry Division. The standard schedule for this position is Wednesday through Sunday with some flexibility based on operational needs.

Essential Functions

• Organize the daily operations of the museum, including shift manager assignments, kiosk assignments, and museum event staffing
• Directly supervise volunteers; ensure that the museum is staffed during open hours; conduct volunteer training and provide updated and accurate reference materials for Cantigny memberships and events, procedures, emergency preparedness, and policies.
• Ensure the museum’s physical facilities are clean, safe, welcoming, and fully equipped for daily operations by conducting daily inspections prior to opening.
• Identify and address facility and AV maintenance issues and maintain records
• Coordinate and collaborate with internal departments, external partners, and stakeholders to ensure the successful execution of museum programs and events
• Collect visitor data through evaluations, demographics, or other methods, and use as a tool to enhance visitor experiences.
• Report management indicators such as visitation, program numbers, and staff/volunteers hours.
• Model excellent customer service for staff and volunteers, including proactive greeting and interaction with visitors to direct them towards galleries, exhibits, and amenities.
• Participate in museum programs including, but not limited to special events, lectures, and professional development training
• Perform other duties as assigned

Requirements

Minimum Qualifications:

Education: Bachelor’s degree, preferably in museum studies, business, or a related field

Experience: At least 2 years of experience working in an operational management role, preferably in a museum or historical society setting

Skills:

• Strong written and verbal communication skills
• Highly organized and detail-oriented
• Strong knowledge and understanding of guest-service operations
• Excellent leadership skills, with the ability to collaborate effectively
• Strong organizational and project management skills, with the ability to prioritize and multitask in a fast-paced environment
• Proficient in museum software and systems, such as collection management databases and volunteer management platforms

Working Conditions

Work is performed primarily in a museum and public-facing environment and requires frequent standing, walking, and interaction with visitors, staff, and volunteers. Evening, weekend, and holiday work may be required to support museum operations and events. The standard schedule for this position is Wednesday through Sunday with some flexibility based on operational needs.

Equal Opportunity Employer

Cantigny and the Robert R. McCormick Foundation provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, individuals with disabilities, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital and housing status.