FCRM Associate Director of Community Life

Denver Rescue Mission; Fort Collins (CO); On-site; USD 70,000 - 90,000; Full time

Benefits offered by this job

Health plans (medical, dental, vision)

Generous vacation & sick time

Birthday off & refreshment day

Tuition reimbursement

Life insurance & long-term disability

HSA with employer contributions

FSAs

Parental & bereavement leave

401(k) with company match

Job summary

Denver Rescue Mission seeks an Associate Director of Community Life to support the Executive Director in managing emergency shelter operations at Fort Collins sites. You will lead Community Life staff, enforce service standards, and drive continuous improvement in a faith-based, mission-driven environment.

The role requires strong operational and administrative skills, experience supervising teams, and a commitment to guest-centered service, including flexible hours and on-site leadership during

Qualifications

• Bachelor's degree required in Business, Education, Human Services or related field.
• Minimum 3–5 years in shelter, housing, or social services with at least 2 years in a supervisory role.
• Experience managing teams and operations in high-acuity or emergency service settings.

Responsibilities

• Manage daily Community Life operations at FCRM and partner facilities, ensuring safety and adherence to schedules.
• Oversee site resources including laundry, meals, bed check-in, inventory, transport, and maintenance.
• Ensure SCRIBE and HMIS data systems are used consistently by frontline staff.
• Collaborate with Operations, Volunteer Services, and Kitchen teams to maintain service flow.
• Provide on-site leadership during peak hours and on-call rotations; supervise staff.

Skills

Team leadership

Operations management

Communication skills

Microsoft 365

HMIS familiarity

Conflict resolution

Flexibility

On-call readiness

Non-traditional hours

Interpersonal skills

Education

Bachelor's degree in Business, Education, Human Services or related field

Tools

Microsoft 365

HMIS

Job description

Description

Hiring Range: $70,000 - $90,000, based on qualifications and experience.

BENEFITS AND PERKS:

• Comprehensive health plans include medical, dental and vision benefits.
• Generous vacation, sick time, and holiday pay, plus paid birthday off and 'refreshment' day.
• Tuition reimbursement and child adoption benefits.
• Employer paid term life insurance, long-term disability, AD&D.
• Health savings account with generous employer contribution.
• Flexible spending accounts.
• Paid parental and bereavement leave.
• 401(k) with up to 5% company match.
• Please access our highlights of the benefits package we offer here: Denver Rescue Mission Benefits Guide

POSITION SUMMARY

The Associate Director of Community Life (ADCL) supports the Executive Director in providing operational leadership and oversight to emergency shelter services at Fort Collins Rescue Mission (FCRM) sites. This position is responsible for ensuring smooth day-to-day shelter operations, managing Community Life staff, implementing consistent service standards, and supporting continuous improvement initiatives.

RESPONSIBILITIES

Operations & Site Oversight

1. Manage daily Community Life operations at FCRM and partner-operated facilities, ensuring cleanliness, safety, order, and adherence to shelter schedules.
2. Oversee coordination of site resources including laundry, meal services, bed check-in, inventory, transportation, and maintenance.
3. Ensure that SCRIBE and HMIS data systems are accurately and consistently used by frontline staff.
4. Partner with Operations, Volunteer Services, and Kitchen teams to maintain service flow and resource availability.
5. Serve as on-site leadership during peak hours and in the Executive Director's absence; participate in rotating on-call schedule.
6. Manages the Community Life staff experience: hiring, onboarding, training, managing performance, conflict, payroll, time off etc.
7. Foster a guest-centered culture through regular supervision, staff meetings, and mentorship.

Safety, Cleanliness, and Guest Experience

1. Enforce safety protocols, shelter policies, and neighborhood agreements, including building entry/exit procedures and external site monitoring.
2. Promote consistent de-escalation practices and guest engagement standards.

Partnerships & Administration

1. Support compliance with City of Fort Collins contracts and other service agreements like the Federal Home Loan Bank (FHLB) and Veterans Association (VA) grant.
2. Utilizes a data-informed continuous improvement framework using operational, client, quality, and outcome data to identify opportunities, test interventions, evaluate efficacy, and scale effective practices.
3. Collaborate with PLRS staff and external service providers to support communication and engagement with guests regarding appointments and access to resources.
4. Collaborate with Case Management (CM) team and external providers to support Intake procedures, housing assessment, and data collection as appropriate.
5. Participate in community meetings, trainings, and collaborative efforts related to shelter programming.
6. Assist in compiling reports, invoices, and performance data for internal and external stakeholders.
7. Recommend and implement improvements in procedures, workflows, or service models.

Requirements

MINIMUM QUALIFICATIONS

1. Bachelor's in Business, Education, Human Services or a related field required.
2. Minimum of 3-5 years in shelter, housing, or social services, including at least 2 years in a supervisory or leadership role.
3. A combination of education and experience can be substituted
4. Experience managing teams and operations in high-acuity or emergency service environments preferred.
5. Demonstrated ability to lead diverse teams in dynamic, fast-paced environments.
6. Familiarity with conflict resolution, behavioral management, and structured community living.
7. Strong administrative and operational skills, including scheduling, compliance, and documentation.
8. Proficient in Microsoft 365 and relevant database systems (e.g., HMIS).
9. Excellent communication and interpersonal skills.
10. Must be flexible and willing to work non-traditional hours, including evenings, weekends, and holidays.
11. Active Driver's License and ability to meet FCRM insurability standards, as a limited amount of work-related travel may be required.
12. Must be a Christian holding to the beliefs set forth in the Statement of Faith, expressed by a personal testimony and Christian conduct.

Denver Rescue Mission is both an equal opportunity employer and a distinctly faith-based Christian organization. Denver Rescue Mission complies with applicable federal, state, and local employment laws, and strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, national origin or ancestry, ethnicity, sex, sexual orientation, gender identity, age, disability, citizenship, parental status, marital status, political ideology, or current or prospective service in the uniformed services. This policy applies to all terms, conditions, and privileges of employment including recruitment, employment, training, and promotion opportunities. Based upon Title VII of the Civil Rights Act of 1964, the Colorado Anti-Discrimination Act, and the U.S. Constitution, Denver Rescue Mission has the right to, and does, hire only candidates who agree with our Statement of Faith and align with our Christian mission.

Our organization uses E-Verify.

This posting is expected to close 12/15/2026 or when filled.