FC Operations Lead

Archway Marketing Services; Coppell (TX); On-site; USD 65,000 - 90,000; Full time

Job summary

XPDEL, Inc. in Coppell, TX seeks a FC Operations Lead to supervise a high-volume Fulfillment Center, including inbound receiving, stowing, picking, packing, and shipping. You will mentor staff, manage inventory accuracy, quality control, and daily staffing to meet production goals.

The role emphasizes leadership, process improvement, and adherence to safety and environmental standards, with a focus on LEAN and 5S to drive efficiency and growth.

Qualifications

• 2–5 years of experience in fast-paced warehouse/logistics environments.
• Experience leading a team of 10+ employees and coordinating cross-functional tasks.
• Forklift certification and clean driving record.
• Ability to analyze KPIs and drive process improvements.

Responsibilities

• Oversee all FC operations including inbound, storage, picking, packing, shipping, and ICQA.
• Mentor and develop staff, set staffing plans, and ensure safety and compliance.
• Implement LEAN, 5S, and standardized processes to improve efficiency.
• Plan resources and budgets for peak periods and manage performance metrics.
• Maintain inventory accuracy and ensure on-time, quality deliveries.
• Create operations plans, dashboards, and reports for leadership.

Skills

Leadership

Team management

Forklift certified

KPI analytics

Communication

Tools

MS Office Suite

Job description

Reporting to the Assistant FC Manager, the FC Operations Lead, (FCOL) is a leadership role and is responsible for all fulfillment center operations including mentorship of the team and full cycle of inventory and product distribution. The FCOL directs the daily activities of a high-volume pick, pack, ship Fulfillment Center. Key responsibilities include planning and execution of weekly volume as well as managing the day-to-day operation of the facility's staffing, ensuring inventory accuracy, /Quality Control, coaching, and all personnel-related issues.

The main tasks would be to assist with all warehouse functions, including but not limited to: inbound receiving, stowing, picking, packing, shipping, ICQA processing/troubleshooting, end of day wrap up, end of day sanitation of equipment.

The FCOL is responsible for modeling company values and promoting the company culture.

Job Duties / Responsibilities

• Responsible for all product life cycle including receive, ship, store and distribute product and/or material within the fulfillment center
• Indirectly manage Warehouse Delivery Fleet, ensuring operations execute on-time with quality deliveries
• Implement best-in-class working and safety procedures and physical layout for the entire FC
• Scale the warehouse team by recruiting, selecting, orienting, and training employees
• Fulfill pick-pack orders efficiently and safely
• Supervise warehouse receiving and pick pack team
• Maintain security of warehouse location
• Maintain fixture storage area and cleanliness of space
• Ensure proper handling of all warehouse orders
• Create and maintain excellent metrics and tracking of incidents
• Managing space and logistics in a high-volume pick pack facility
• Responsible for the management of personnel, quality assurance, inventory accuracy, production and replenishment
• Ensure adequate staffing, equipment and space utilization to fulfil production goals during peak holiday weeks as well as non-peak periods
• Develop detailed facility operations plans and schedules for peak periods based on high-level parameters provided by upper management
• Plan resources (both equipment and staff) to meet growth requirements
• Manage and develop the team to optimize productivity and promote growth
• Work closely with Quality Assurance teams to ensure we are executing to the highest possible standards for our customers
• Develop, implement and facilitate processes that focus on achieving measurable improvements to operational efficiency, inventory management, quality, order accuracy and on-time delivery
• Establish annual departmental operating budgets and track/control spending within budget
• Maintain environmental, safety and other relevant regulatory compliance
• Work with other managers to continuously improve policy, procedures, practices and training
• Ensure the accurate and timely preparation of reports regarding daily and weekly operations
• Provide excellent service to all internal and external customers
• Create and manage LEAN program in facility, including standardized work, visual management, and 5S

Skills / Qualifications

• Must have 2-5 years of experience working in a faced-paced warehouse/production logistics/ high-volume pick, pack production or manufacturing environment
• Experience managing a team of at least 10+ employees
• Forklift certified with a clean driving record
• Ability to use KPIs and data to manage and improve processes
• Strong interpersonal skills
• Successful track record in leadership and supervising the work of subordinates
• Strong customer orientation and problem-solving skills including 5W or 8D root cause analysis preferred
• Establish priorities and multi-task
• Possess professional business demeanor
• Good working knowledge of MS Office Suite
• Very organized / Methodical
• Critical / Analytic / Objective
• Approachable
• Ability to work effectively in a high-pressure environment
• Experience in a LEAN environment; Six Sigma Green belt preferred

Working Conditions

• The potential for prolonged standing, walking, squatting and/or bending
• The ability to lift up to 50
• Occasional high stress when dealing with systems/customers/staff

XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.

XPDEL, Inc. is committed to an inclusive workplace that does not discriminate against race, nationality, religion, age, marital status, physical or mental disability, sexual orientation, gender, or gender identity. We believe in diversity and encourage any qualified individual to apply. We are an EEOC Employer.