FBO Assistant Manager

Jet Access; Indianapolis (IN); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Generous benefits package

Paid vacation and holidays

Excellent training programs

Discounted flight training

Job summary

Jet Access is seeking an Assistant FBO Manager to lead operations and mentor a team at our Indianapolis location. You will balance hands-on duties with strategic oversight to ensure high-quality service for general aviation clients.

You will manage daily operations, foster strong client relationships, and drive revenue while maintaining safety and service standards. This role emphasizes leadership, teamwork, and a proactive, concierge-level service mindset.

Qualifications

• As a second-in-command, you oversee day-to-day operations and supervise staff when the FBO Manager is off-site.
• You coordinate aircraft servicing, supervise teams, and ensure timely service delivery.
• Experience in aviation or hospitality supports success in leadership and customer-focused roles.

Responsibilities

• Oversee day-to-day FBO operations and supervise all team members when FBO Manager is not on site.
• Direct and coordinate aircraft servicing activities, ensuring timely and efficient service delivery.
• Coach, mentor, and motivate team members to develop future leaders and maintain high performance standards.
• Assist with hiring, training, coaching, and disciplinary actions for location personnel, including documentation.

Skills

Customer service

Operations coordination

Leadership abilities

Communication skills

Problem solving

Education

High School Diploma or equivalent

Job description

• Location 4101 Dandy Trail,Indianapolis, IN, 46254,United States
• Base Pay $45,000.00 - $60,000.00 / Year
• Job Category FBO Services
• Employee Type FT Exempt
• Manage Others Yes

Contact information

• Name Human Resources
• Phone [phone]
• Email [e-mail]

Description

As the Assistant FBO Manager at Jet Access, you'll provide essential leadership support while maintaining hands-on involvement in daily operations at your assigned FBO location. Here's what your role encompasses:

Operational Leadership & Team Management

As second-in-command at your FBO location, you'll provide essential leadership oversight while maintaining hands-on involvement in daily operations and team development.

• Oversee day-to-day FBO operations and supervise all team members when FBO Manager is not on site
• Direct and coordinate aircraft servicing activities, ensuring timely and efficient service delivery
• Coach, mentor, and motivate team members to develop future leaders and maintain high performance standards
• Assist with hiring, training, coaching, and disciplinary actions for location personnel, including completion of required documentation
• Facilitate shift coverage and manage responses to unexpected operational events
• Serve as backup leadership when FBO Manager is unavailable, maintaining operational continuity

Customer Service & Revenue Generation

Building lasting relationships with aviation clients while delivering premium service experiences that drive business growth and reinforce the Jet Access brand.

• Provide exceptional, proactive, and personalized customer experiences to all general aviation clientele
• Develop and maintain relationships with base and transient customers to drive revenue growth
• Manage concierge-level services including hotel arrangements, catering coordination, and ground transportation scheduling
• Educate customers on available services, promotions, and programs to maximize revenue opportunities
• Resolve customer questions and issues promptly while maintaining service excellence standards

Financial & Administrative Management

Ensuring accurate financial operations and administrative excellence while maintaining compliance with company standards and operational procedures.

• Operate Point of Sale systems, process accurate customer invoicing, and manage aging reports reconciliation
• Complete and review daily, weekly, and monthly operational reports and reconciliations
• Maintain accuracy and integrity of inventory values and coordinate product ordering for location-specific items
• Process daily bank deposits and ensure financial compliance standards
• Execute company standards for mystery shop programs and maintain fuel pricing compliance

Safety & Quality Assurance

Maintaining the highest standards of safety and operational excellence while coordinating critical aircraft services and regulatory compliance.

• Ensure quality control of fuel, equipment, and safety protocols across all operations
• Coordinate essential services including aircraft fueling, GPU, lavatory service, and hangar storage
• Communicate effectively via air-to-ground radio, ground-to-ground radio, and other communication systems
• Maintain Airport Authority relations and ensure compliance with all regulatory requirements
• Complete special projects and initiatives as needed, embracing opportunities to contribute Jet Access’s continued growth and success

Each day brings unique operational challenges and leadership opportunities, but your hands-on approach ensures seamless FBO operations while developing team members and building lasting customer relationships – all while embodying our core values of Safety First, doing the right thing for the long term, taking care of each other, maintaining positive relationships, and fostering a culture of excellence that elevates every interaction.

Requirements

What will make you successful

Required Skills & Experience

• High School Diploma or equivalent required
• Minimum 2-3 years of customer service or operations experience, preferably in aviation or hospitality
• Excellent interpersonal, verbal, and written communication skills
• Proficient computer skills and ability to learn FBO-specific software systems
• Valid state Driver's License with clean driving record
• Ability to regularly lift and move up to 50 pounds
• Capability to stand for extended periods (up to 8 hours) while bending, kneeling, stooping, and reaching
• Demonstrated leadership abilities and experience supervising team members
• Strong organizational skills with ability to manage multiple priorities simultaneously
• Ability to make quick, sound decisions while maintaining customer service standards and safety protocols
• Flexible time management skills and ability to work without direct supervision
• Must pass background checks and pre-employment screening
• Commitment to Jet Access's core values

Additional Qualities That Will Make You Successful

• Previous FBO, airport operations, or aviation industry experience
• Experience with Point of Sale systems and financial reconciliation processes
• Knowledge of aircraft types, fueling procedures, and ground support equipment
• Familiarity with aviation regulations and safety protocols
• Experience with inventory management and vendor relationships
• Proven track record of developing and mentoring team members
• Strong problem-solving abilities with proactive approach to operational challenges
• Professional demeanor when interacting with high-net-worth clients and aviation professionals
• Ability to maintain confidentiality and handle sensitive situations with discretion
• Experience with radio communications and aircraft ground handling procedures
• Understanding of concierge services and luxury customer service standards

Summary

The Company

At Jet Access: We elevate quality of life.

Expect it all at Jet Access and our family of companies that provide premier private air travel, charter, aircraft management, sales, maintenance, flight training, airport operation and management.

As a family owned, professionally operated, EOS managed enterprise, we are committed to continued growth and operational excellence. Our Jet Access family members are the heart of our core values, the center of everything we do and the foundation of our success.

Our five core values aren't just words on a wall – they are lived principles that guide every decision we make: Safety First, Do the Right Thing for the Long Term, Take Care of Each Other, Relationships Matter, and Maintain Positivity.

Expect a safe, positive, fast paced, and growth-oriented environment.

• Expect a culture focused on the wellbeing and happiness of our Team Members and their families.
• Expect to work with a diverse and talented group of aviation professionals.
• Expect your voice to be heard.
• Expect to matter.

Your future success is our priority - Expect it all.

Perks and Benefits

A generous benefit package, competitive wages, paid vacation and holidays, excellent training programs, and discounted flight training. This is a tight-knit