FAST Service Specialist

Global Business Transformation Solutions, LLC (GBTS); California; Hybrid; USD 29,000 - 33,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) retirement plan

Paid Time Off (PTO)

Job summary

Opensity Solutions is seeking a FAST Service Specialist to deliver integrated support across mail, copy, reception, hospitality and facilities for client offices in the San Francisco area. This non-exempt role covers multiple sites and requires flexibility and strong customer service.

You will manage mail and package handling, copy projects, visitor greeting, conference room upkeep, and basic floor/facilities tasks.

Qualifications

• High school diploma or equivalent required.
• 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative roles preferred.
• Basic proficiency with office equipment and familiarity with workplace service systems or ticketing tools.
• Physical ability to lift/move up to 40 lbs and stand/walk for extended periods.

Responsibilities

• Mail Services: entering, sorting, and distributing mail and accountable packages per schedule.
• Copy Services: accurately producing copy, print, and scan projects per instructions.
• Reception: answer calls, route to appropriate person, greet visitors professionally.
• Hospitality: coordinate conference rooms, maintain supplies, keep areas clean and stocked.
• Floor Coordination: maintain copy rooms, stock supplies, deliver paper, daily upkeep.
• Facilities Services: small moves, cleaning, coordination with client contacts for issues.
• Flexibility to cover multiple client sites and varying schedules (7am–7pm).

Skills

Customer service

Multitasking

Attention to detail

Office operations

Communication

Teamwork

Reliability

Education

High school diploma

Tools

Printers and copiers

Ticketing systems

Job description

About Us: Opensity Solutions is the largest tech‑enabled managed services organization serving leading law firms, financial institutions and professional services firms. At Opensity, we provide integrated operational platforms, automation and advisory services that enable clients to modernize operating models, reduce cost and accelerate growth.

Our capabilities include IT and technology solutions, document processing and administrative support, marketing and communications, billing and AP/AR services, records and information governance, workflow automation, consulting and hospitality and facilities services.

Our Mission: Our mission is to provide modernized technology platforms, elevated technology support, and valuable insights, empowering our clients to excel in what they do best.

The FAST Service Specialist at Opensity Solutions is a client-facing workplace services professional responsible for delivering integrated support across mail, copy, reception, hospitality, and facilities functions. This role ensures smooth daily operations within client office environments by providing high-quality administrative and workplace support services. The position may support multiple client sites within a defined geographic market and requires flexibility, professionalism, and strong customer service skills. This role is classified as non-exempt.

Location

San Fran, CA (Must be able to support multiple accounts in various cities, like San Fran, Oakland, and Walnut Creek)

Pay

21-24hr

Schedule

Monday-Friday (Must be flexible with different schedules as we are supporting multiple different clients. can be 7-4, 8-5, 9-6, 10-7)

Coverage Area

San Francisco (primary); Walnut Creek, Oakland

ROLES & RESPONSIBILITIES

• Mail Services include entering, sorting, and distributing mail and accountable packages per schedule
• Copy Services includes accurately producing copy, print, and scan projects per written instructions
• Reception includes answering incoming telephone calls and routing to the appropriate person, will greet and announce visitors in a friendly and professional manner
• Hospitality Services includes coordination and upkeep of client conference rooms, common areas and kitchens. Inspects and ensures that all rooms are clean, stocked with supplies and ready for continual use. Organizes and distributes client kitchen supplies. Maintains inventory control and order supplies as needed
• Floor Coordination includes the upkeep of copy rooms and stocking of general supplies, delivery of paper, and basic daily maintenance
• Facilities Services may include hanging pictures, small office moves, cleaning services and communication with key client contacts regarding building/equipment concerns
• Flexibility of a weekly work schedule to cover for absences and vacations. Will include potential schedule changes and work locations 7am - 7pm

KNOWLEDGE, SKILLS & ATTRIBUTES

• Strong customer service mindset with a professional and client-focused demeanor.
• Ability to multitask and manage multiple workplace service functions simultaneously.
• Strong attention to detail and commitment to service accuracy and quality.
• Basic knowledge of office operations, mail handling, and workplace support services.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, changing environment with shifting priorities.
• Ability to follow written and verbal instructions accurately.
• Team-oriented with a collaborative and supportive approach.
• Professional demeanor with strong reliability and accountability.
• Basic familiarity with office equipment such as printers, copiers, and mail systems.

QUALIFICATIONS

• Education: High school diploma or equivalent required.
• Experience: 1+ year of experience in customer service, hospitality, workplace services, facilities support, or administrative support roles preferred.
• Technical Skills: Basic proficiency with office equipment (printers, copiers, scanners) and familiarity with workplace service systems or ticketing tools is preferred.
• Physical Requirements: Ability to lift or move up to 40 lbs; ability to push/pull carts up to 75 lbs; ability to stand, walk, bend, kneel, or sit for extended periods.

Compensation

The Compensation range for this role is 21.00 to 24.00 USD per hour and may be eligible for an annual bonus. Actual compensation within that range will be dependent upon the individual's location, skills, experience and qualifications.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Paid Time Off (PTO)

Opensity is committed to fostering an inclusive, equitable, and accessible workplace. We believe diverse perspectives strengthen our teams and the work we do for our clients. Opensity provides equal employment opportunities to all applicants and employees and does not discriminate on the basis of race, colour, religion or creed, sex, sexual orientation, gender identity or expression, age, national or ethnic origin, ancestry, citizenship, disability, family status, marital status, source of income, record of offences, or any other characteristic protected under applicable federal or provincial human rights legislation. We are committed to fair and barrier free recruitment, selection, and employment practices, and to providing reasonable accommodation throughout the hiring process and employment lifecycle, in accordance with applicable human rights legislation. Candidates who require accommodation during any stage of the recruitment process are encouraged to advise our Talent team so appropriate support can be provided.

Respect

We believe in treating everyone with dignity, kindness, and empathy. We foster an inclusive culture where diverse perspectives are valued, and mutual respect is the cornerstone of our interactions.

Accountability

We take ownership of our actions and decisions, acknowledging their impact on our team, the organization, and our clients. We strive for transparency and follow through on our commitments, fostering trust and reliability within our community.

Collaboration

We understand that working together yields the best results and that our parts are better together. We actively promote teamwork, open communication, and the sharing of ideas. By embracing diverse talents and perspectives, we create a supportive and innovative environment that encourages collective growth and empowerment.

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