Fast & Fresh Manager

Hy-Vee; Peoria (IL); On-site; USD 22,000 - 28,000; Full time

Job summary

Hy-Vee in Peoria, IL is seeking a Fast & Fresh Assistant Department Manager to support the Fast & Fresh Manager in delivering exceptional customer service, maintaining department standards, and ensuring product quality and profitability.

You will supervise staff, assist with daily tasks, handle cash accountability, restock displays, and keep the store clean and safe in a fast-paced environment. Willingness to train, greet customers, and solve problems with a professional demeanor is required.

Qualifications

• High School diploma or equivalent required.
• Ability to solve practical problems with limited standardization.
• Ability to perform arithmetic involving fractions, decimals, and percentages.
• Capacity to handle multiple tasks in a fast-paced retail setting.

Responsibilities

• Provides prompt, efficient and friendly customer service in all interactions.
• Smiles and greets customers, learning names when possible.
• Assists customers by escorting to products, securing items, or loading heavy items.
• Answers the telephone promptly and offers helpful service.
• Counts cash drawers and maintains cash accountability records.
• Fills displays and maintains the sales area; adheres to policies.

Skills

Customer service

Cash handling

Team leadership

Education

High School diploma or equivalent

Job description

**Job Title:** Fast & Fresh Assistant Department Manager**Department:** Fast & Fresh**FLSA**: Non-Exempt**General Function**Assists the Fast & Fresh Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers.**Core Competencies*** Partnerships* Growth mindset* Results oriented* Customer focused* Professionalism**Reporting Relations**Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Fast & Fresh Department ManagerPositions that Report to you: Fast and Fresh Employees**Primary Duties and Responsibilities*** Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.* Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.* Makes an effort to learn customers’ names and to address them by name whenever possible.* Assists customer by: (examples include) + Escorting them to the products they’re looking for. + Securing products that are out of reach. + Loading or unloading heavy items. + Making note of and passing along customer suggestions or requests. + Performing other tasks in every way possible to enhance the shopping experience.* Answers the telephone promptly and provides friendly, helpful service to customers who call.* Acts on issues when the C-Store Manager is absent.* Fills displays and works in the sales area.* Performs departmental duties as needed.* Counts the cash drawers and maintains cash accountability records.* Performs other job related duties and special projects as required.* Adheres to company policies and individual store guidelines.* Reports to work when scheduled and on time.**Secondary Duties and Responsibilities*** Assists the Fast & Fresh Department Manager with additional work as needed.* Assists with the monthly inventory process.* Attends meetings as required.* Performs other job related duties and special projects as required.**Supervisory Responsibilities*** Instructs, assigns, reviews, and plans the work of others.* Maintains standards, coordinates activities.**Knowledge, Skills, Abilities and Worker Characteristics*** Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.* Ability to do arithmetic calculations involving fractions, decimals, and percentages.* Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.**Education and Experience**High School or over one year of related work experience.**Physical Requirements*** Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.* Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.* Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.**Working Conditions**This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.**Equipment Used to Perform Job**Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, Veriphone software, RPM, gas pumps.**Financial Responsibility**Responsible for company assets, including equipment and merchandise.**Contacts**Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.The anticipated hourly starting wage for this position is $16.00 to $20.00 depending on experience.