Fast and Fresh Clerk

Hy-Vee Inc; Shawnee (OK); On-site; USD 17,000 - 22,000; Part time

Job summary

Hy-Vee Inc. in Shawnee, OK is seeking a Fast & Fresh Clerk to provide prompt, friendly service at the store and pumps. You will operate a cash register, stock shelves, and assist customers with product needs.

This non-exempt, part-time role emphasizes teamwork, cleanliness, and efficient service, with opportunities to grow within the Fast & Fresh department.

Qualifications

• No formal education required.
• Ability to perform basic arithmetic and operate a cash register.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether in department or elsewhere in the store.
• Learns customers’ names and addresses them by name whenever possible.
• Assists customers by escorting them to products, securing out-of-reach items, loading or unloading heavy items, and noting requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with coworkers as a team to ensure customer satisfaction.
• Operates cash register accurately and scans products, reports cash discrepancies.
• Redeems coupons, processes payments, and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Assists with inventory and checks in delivered merchandise.
• Fills displays and stocks shelves.
• Maintains cleanliness and sanitation of the work area.
• Adheres to personal hygiene and dress guidelines.
• Reports to work on time.

Skills

Customer service

Cash handling

Teamwork

Communication

Tools

POS system

Job description

Additional Considerations

Must be 18+ - At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description

Job Title: Fast & Fresh Clerk

Department: Fast & Fresh

FLSA: Non-Exempt

General Function Provides prompt, efficient and friendly customer service. Operates cash register accurately and scans product. Ensures cleanliness of store, quality and quantity of product, and tends to supply needs in the store and at the pumps.

Core Competencies Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations

Reports to

Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Fast & Fresh Department Manager; Assistant Fast & Fresh Department Manager Positions that Report to you: None

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customers by: (examples include) escorting them to the products they’re looking for securing products that are out of reach loading or unloading heavy items making note of and passing along customer suggestions or requests performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Operates cash register accurately and scans product, (where applicable) and reports improper cash levels in cash drawer.
• Redeems promotional coupons, food stamps, receives cash, checks, completes credit-card charge transactions, in-store charges and figures discounts, as well as, counts back change and issues receipts.
• Places merchandise in bags or boxes and gives packages to customers.
• Assists with inventory of the department.
• Receives and checks in delivered merchandise and places in appropriate storage area.
• Fills displays and stocks shelves.
• Ensures proper maintenance of lot; shovels sidewalk of snow, spreads ice melt on ice, hoses down lot.
• Fills outside towel holders, and replenishes or refreshes window washer fluid.
• Removes trash inside and out in a timely manner.
• Checks in product, puts product away, and may review invoices.
• Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
• Cleans but not limited to registers, restrooms, break room; backroom, sweeps and mops the floor, and tends to supply needs.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Orders merchandise and supplies as needed.
• Prices products for customers as necessary.
• Performs other job-related duties and special projects as required.

Knowledge, Skills, Abilities and Worker Characteristics

Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.

Ability to do arithmetic calculations involving fractions, decimals, and percentages.

Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

No education or experience requirements.

Physical Requirements

Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.

Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.

Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

• Telephone
• fax
• copier
• pallet jacks
• garbage disposal
• trash compactor
• cardboard compactor
• box cutter
• knives
• computer
• calculator
• frozen juice machine
• coffee maker
• cash register
• RPM
• gas pumps

Contacts

Has daily contact with customers, co-workers, suppliers/vendors, and the general public.

Employment is contingent upon the successful completion of a pre employment drug screen.