Fast and Fresh Assistant Manager

Hy-Vee; Ottumwa (IA); On-site; USD 42,000 - 54,000; Full time

Job summary

Hy-Vee in Ottumwa, IA seeks a Fast & Fresh Assistant Department Manager to support the Fast & Fresh Manager in maintaining customer service, department standards, and profitability.

You will help with cleanliness, product placement, and frontline service, ensuring a positive shopping experience for customers. High school or related experience required; strong teamwork and communication are essential.

Qualifications

• Provides prompt, efficient, and friendly customer service to customers.
• Greet customers and learn their names when possible.
• Assists customers by escorting them to products and answering questions.
• Follows company policies and store guidelines.

Responsibilities

• Provide courteous customer service and greet customers in person or by phone.
• Assist customers to products and escort them to desired items.
• Count cash drawers and maintain cash accountability records.
• Perform departmental duties and special projects as required.
• Assist with monthly inventory and attend required meetings.

Skills

Customer service

Problem solving

Arithmetic

Communication

Education

High School or related work experience

Job description

Additional Considerations (if any)

- At Hy-Vee our people are our strength. We promise “a helpful smile in every aisle” and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Fast & Fresh Assistant Department Manager Department: Fast & Fresh FLSA: Non-Exempt General Function Assists the Fast & Fresh Manager in setting the department standards for customer service, employee relations, cleanliness, sanitation, professional appearance and overall profitability. Presents the best quality product at a competitive retail price to the customers.

Core Competencies

Partnerships Growth mindset Results oriented Customer focused Professionalism Reporting Relations Accountable and Reports to: District Store Director, Store Manager, Assistant Managers of; Store Operations, Perishables, and Health Wellness Home; Fast & Fresh Department Manager Positions that Report to you: Fast and Fresh Employees

Primary Duties and Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
• Makes an effort to learn customers’ names and to address them by name whenever possible.
• Assists customer by: (examples include) Escorting them to the products they’re looking for.
• Securing products that are out of reach.
• Loading or unloading heavy items.
• Making note of and passing along customer suggestions or requests.
• Performing other tasks in every way possible to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Acts on issues when the C-Store Manager is absent.
• Fills displays and works in the sales area.
• Performs departmental duties as needed.
• Counts the cash drawers and maintains cash accountability records.
• Performs other job related duties and special projects as required.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Secondary Duties and Responsibilities

• Assists the Fast & Fresh Department Manager with additional work as needed.
• Assists with the monthly inventory process.
• Attends meetings as required.
• Performs other job related duties and special projects as required.

Supervisory Responsibilities

• Instructs, assigns, reviews, and plans the work of others.
• Maintains standards, coordinates activities.

Knowledge, Skills, Abilities and Worker Characteristics

• Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
• Ability to do arithmetic calculations involving fractions, decimals, and percentages.
• Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.

Education and Experience

High School or over one year of related work experience.

Physical Requirements

• Must be able to physically perform medium work: exerting up to 50 pounds of force occasionally and 20 pounds of force frequently, and 10 pounds of force constantly to move objects.
• Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
• Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions.

Working Conditions

This position is frequently exposed to temperature extremes and dampness. There are possible equipment movement hazards, electrical shock, and exposure to cleaning chemicals and solvents. This is a fast paced work environment.

Equipment Used to Perform Job

Telephone, fax, copier, pallet jacks, garbage disposal, trash compactor, cardboard compactor, box cutter, knives, computer, calculator, frozen juice machine, coffee maker, cash register, Veriphone software, RPM, gas pumps.

Financial Responsibility

Responsible for company assets, including equipment and merchandise.

Contacts

Daily contact with customers, employees, suppliers/vendors, and the general public. Occasional contact with local, federal or state regulatory agencies regarding inspections.

Employment is contingent upon the successful completion of a pre employment drug screen.