Fashion Sales Pro — Customer Experience Leader

The Talbots LLC; Allen (TX); On-site; USD 21,000 - 28,000; Part time

Benefits offered by this job

Benefits package

Merchandise discount

Referral program

Discounts on travel

Discounts on concerts

Job summary

KnitWell Group, operator of Talbots stores, is seeking a part-time retail associate in Allen, TX. You will provide exceptional customer service, promote products, and help build the store's brand by delivering a memorable shopping experience.

You will stay informed about fashion trends, assist customers in creating outfits, handle multiple customers, and support the management team. The role requires standing for long periods and being available evenings, weekends, and holidays.

Qualifications

• Prior retail customer service experience preferred.
• Maintaining a positive, customer-focused environment.
• Ability to multitask and assist multiple customers.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Develop and maintain positive working relationships that support a productive work environment.
• Proactively communicate store information, brand initiatives, discrepancies, and other pertinent information to management in order to better enhance the customer experience.
• Achieve sales and service metrics in key measurable areas.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including Talbots Classic Awards.
• Support all areas of operational excellence, including manage inventory according to policies and procedures including filling orders, recalls, recovery, replenishment, re-tickets etc.
• Plan and prioritize tasks and responsibilities to meet the needs of the customer and business.
• Responsible for leading/supervising others on occasion and opening the store for business and/or closing the store.
• Seek to understand customer needs & wants with curiosity and confidence through intentional conversation.

Skills

Customer service

Sales

Teamwork

Fashion knowledge

Tools

POS systems

Handheld devices

Job description

KnitWell Group, operator of Talbots stores, is seeking a part-time retail associate in Allen, TX. You will provide exceptional customer service, promote products, and help build the store's brand by delivering a memorable shopping experience.

You will stay informed about fashion trends, assist customers in creating outfits, handle multiple customers, and support the management team. The role requires standing for long periods and being available evenings, weekends, and holidays.