Fashion Sales & Customer Experience Associate

KnitWell Group; Michigan; On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) plan

Merchandise discounts

Professional development

Philanthropic partnerships

Job summary

KnitWell Group's Soma store in Kentwood, MI is seeking a Sales Associate to welcome customers and provide personalized service. You will share product knowledge, drive loyalty program enrollment, and create a seamless in-store and online shopping experience while supporting merchandising and store upkeep.

The role requires a customer-first mindset, strong communication, and flexibility to work nights, weekends, and holidays.

Qualifications

• Customer-focused service mindset and strong communication.
• Ability to learn new processes and tools quickly.
• Flexibility to work nights, weekends, and holidays as required.
• Ability to bend, reach, and lift up to 50 pounds.

Responsibilities

• Deliver a customer-centered experience reflecting our hospitality culture.
• Initiate conversations to understand customer needs and provide personalized service.
• Create a seamless omnichannel experience using available tools.
• Educate customers about brand loyalty programs and benefits.
• Contribute to store performance by meeting personal goals and merchandising tasks.
• Assist with inventory replenishment and store organization.
• Maintain a visually inspiring environment aligned with brand standards.

Skills

Customer service

Interpersonal skills

Team player

Flexible availability

Communication

POS familiarity

Tools

POS system

Job description

KnitWell Group's Soma store in Kentwood, MI is seeking a Sales Associate to welcome customers and provide personalized service. You will share product knowledge, drive loyalty program enrollment, and create a seamless in-store and online shopping experience while supporting merchandising and store upkeep.

The role requires a customer-first mindset, strong communication, and flexibility to work nights, weekends, and holidays.