Fashion Retail Sales Associate — Customer Experience Pro

KnitWell Group; Durham (NC); On-site; USD 19,000 - 25,000; Part time

Benefits offered by this job

Merchandise discounts

401(k) plan

Professional development

Career advancement

Philanthropic partnerships

Job summary

KnitWell Group in Durham, NC is seeking a Sales Associate to be the welcoming face of a customer-centered environment, sharing product knowledge and providing personalized service across in-store and digital channels.

Responsibilities include hospitality, merchandising support, inventory replenishment, and maintaining brand-standard visuals, while aiding store leaders to drive performance. 18+ years old and flexible hours required.

Qualifications

• Passion for brand, fashion, and empowering confidence.
• Flexible availability—nights, weekends, and holidays.
• Team player with ownership and initiative.
• Ability to learn new processes and tools quickly.
• Strong interpersonal and communications skills.
• Age requirements vary by state; NC generally requires 18+.

Responsibilities

• Deliver a customer-centered experience reflecting our hospitality culture.
• Initiate authentic conversations to understand customer needs and provide personalized service.
• Create a seamless omnichannel experience using available tools.
• Educate customers about brand loyalty programs and benefits.
• Contribute to store performance by meeting personal goals.

Skills

Customer service

Interpersonal skills

Communication skills

Team player

Adaptability

Job description

KnitWell Group in Durham, NC is seeking a Sales Associate to be the welcoming face of a customer-centered environment, sharing product knowledge and providing personalized service across in-store and digital channels.

Responsibilities include hospitality, merchandising support, inventory replenishment, and maintaining brand-standard visuals, while aiding store leaders to drive performance. 18+ years old and flexible hours required.