Fashion Concierge & Customer Experience Specialist

Talbots; Holland (MI); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Merchandise discount 50–70%

Referral incentives

Discounts on travel

Discounts on concerts

Job summary

Talbots in Holland, MI is hiring a part-time sales associate to deliver an exceptional customer experience, promote the brand, and assist the management team with store operations. You will apply fashion knowledge to build outfits, maintain visual standards, and help multiple customers at once while working evenings, weekends, and holidays as required.

You will develop relationships with customers, contribute to sales goals, participate in training, and use store systems to complete transactions

Qualifications

• Demonstrate selling competence, styling expertise and possess a love of fashion.
• Driven to create, build and cultivate relationships.
• Possess a strong ambition and passion for achieving goals, both as an individual and as a member of the store team and thrives in a team environment.
• Demonstrates excellent verbal communication skills and a high level of integrity.
• Possess the technological competency to navigate a computer/iPad/handheld system.
• Have strong organizational skills and the ability to multi-task in a fast paced, ever-changing environment.
• Able to work cooperatively in a diverse work environment.

Responsibilities

• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Take an active role in assisting the management team to build store business.
• Support all service enhancers to build strong relationships including active use of Concierge.
• Service multiple customers at a time, multi-task and/or handle projects simultaneously.
• Be aware of fashion trends and seek information about all new arrivals, including product knowledge about fit, color, fashion etc.
• Use product knowledge and fashion expertise to create outfits for customers and suggest items to match their needs.
• Maximize individual performance by participating in learning opportunities, accepting direction, coaching and feedback.
• Achieve sales and service metrics in key measurable areas including: clientelling/outreach, appointment setting and Talbots Classic Awards.
• Complete projects as assigned including operational assignments: filling orders, replenishment, recovery etc.

Skills

Selling competence

Styling expertise

Fashion knowledge

Excellent communication

Technological competency (iPad/handset

Organizational skills

Job description

Talbots in Holland, MI is hiring a part-time sales associate to deliver an exceptional customer experience, promote the brand, and assist the management team with store operations. You will apply fashion knowledge to build outfits, maintain visual standards, and help multiple customers at once while working evenings, weekends, and holidays as required.

You will develop relationships with customers, contribute to sales goals, participate in training, and use store systems to complete transactions