Farmers' Market Information Tent Support/Food Relief Distribution

Heart of the City Farmers' Market; San Francisco (CA); On-site; USD 14,000 - 17,000; Part time

Job summary

Heart of the City Farmers' Market is seeking a part-time on-site customer service assistant for its iconic San Francisco market. You will help with information tent operations, manage lines, and assist with breakdowns after closing.

The role involves processing market payments, supporting food relief distribution, and guiding new customers with friendly, professional service. The position requires the ability to lift up to 50 pounds, work outside under a canopy, and maintain calm while

Qualifications

• Experience in high-volume retail environments is preferred.
• Ability to interact professionally with diverse customers.
• Strong communication and interpersonal skills.

Responsibilities

• Provide customer service at information tent and manage lines.
• Assist with market breakdown after closing and load equipment (up to 50 lbs).
• Process credit card and CalFresh EBT payments for market tokens and vouchers.
• Support food relief distribution and market access programs.
• Answer customer questions and provide orientations to new customers.
• Coordinate with security and management to handle incidents calmly.

Skills

Customer service

Bilingual

Education

High school diploma or equivalent

Job description

Responsibilities:

• Farmers’ market information tent customer service and line management in a fast-paced, high-volume retail environment for San Francisco’s iconic Heart of the City Farmers’ Market, an independent, non-profit, farmer-operated farmers’ market operating since 1981.
• This position is expected to be on site 1/2 hour after closing to help with market breakdown.
• Must be able to lift 50 pounds to assist with breakdown and transportation of market equipment from Fulton Plaza to its storage site above the Orpheum Theater.
• Processing high-volume credit card and CalFresh EBT card payments to assist farmers’ market customers to purchase market tokens and vouchers to spend with vendors
• Assisting with critical food relief distribution to address rising food insecurity, supporting the nation’s largest farmers’ market food access program to distribute over $4 million in food assistance each year to San Francisco’s most vulnerable residents in the form of tokens and vouchers to buy additional produce from small farmers
• Providing orientations for new customers and answering customer questions about the market
• Alerting security guards and managers to security issues via radio to diffuse confrontations without anger or violence in a high-crime neighborhood
• Must be able to remain neutral and calm in challenging interactions with customers
• Farmers market is open rain or shine including most holidays
• Requires working outside under a canopy tent in all weather conditions
• Consistent and reliable attendance is required
• Bilingual Cantonese, Mandarin, Vietnamese, Tagalog, Russian, Arabic, or Spanish preferred

Shift hours:

• Wednesdays: 8am to 4:30pm (8 hours)
• Sundays: 8am to 4:30pm (8 hours)
• Shifts include a ½ hour unpaid meal break and 2 paid 15-minute rest breaks

Pay:

$336 a week ($21/hr)

Pay: $21.00 per hour

Job Type: Part-time

People with a criminal record are encouraged to apply

Education:

• High school or equivalent (Preferred)

Experience:

• Customer Service: 2 years (Preferred)

Work Location: In person