Farm Shop Shift Lead

Los Poblanos; Los Ranchos de Albuquerque (NM); On-site; USD 21,000 - 30,000; Full time

Job summary

Los Poblanos in New Mexico seeks a Farm Shop Shift Lead to support daily retail operations, assist with ordering, transfers, cash handling, and partner with the Store Manager and Director of Retail Operations.

You will greet guests, train staff, manage inventory, operate the coffee bar, and ensure excellent guest service. Prior retail or barista experience is preferred, and a flexible schedule including evenings and weekends is required.

Qualifications

• Customer service and retail experience required or preferred.
• Excellent communication and interpersonal skills.
• Ability to work under pressure and resolve issues calmly.

Responsibilities

• Act as ambassador for Los Poblanos brand and properties.
• Greet guests and assist with shopping needs.
• Train and inform customers about products and lavender line.
• Handle cash, assist with register and inventory counts.
• Assist with opening/closing procedures and daily tasks.

Skills

Excellent communication

Team player

Problem solving

Barista experience

Education

High School Diploma or Equivalent

Job description

Description

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship - driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Title: Farm Shop Shift Lead

Reports to: Farm Shop Assistant Manager

Position Type: Full or Part-time, Non-exempt

Why you'll love it here:

At Los Poblanos, you will discover more than just a job. Join a team that values your contributions, fosters innovation and provides competitive salaries and benefits. Work in one of New Mexico's most inspiring natural and historic settings while taking your career to the next level. Rooted in our mission to preserve this extraordinary property, our core values embrace community, hospitality, empathy, excellence, respect and stewardship - driving an unforgettable guest and employee experience. There are many opportunities to learn, grow and lead with the dynamic teams at our award-winning restaurant, boutique inn, serene spa, stunning event spaces and organic farm. Dive into hand-made artisan products at our production facility and retail locations or go behind the bar at our vibrant tasting rooms in downtown Albuquerque and Santa Fe.

Job Summary:

The Farm Shop Shift Lead will have responsibilities including - but not limited to - ordering, arranging transfers and cash handling training. Will work closely with the Store Manager, Supervisor and Director of Retail Operations to assist where needed.

Duties & Responsibilities:

• Act as an ambassador and representative for Los Poblanos brand and properties.
• Greet guests according to company standards and anticipate and address guests' needs and questions
• Become fluent in our wholesale lavender line so you can train and explain to customers
• Become knowledgeable about our third-party vendors
• Share product knowledge with guests and ring them up at the register
• Operate as a team member of the retail shop and Coffee Bar
• Perform opening and closing procedures
• Perform other job-related duties as assigned

Essential Job Functions:

• Greet guests and assist with their shopping needs.
• Assist guests with shopping baskets or taking items to the cash wrap area
• Work as Barista at our coffee bar making drinks and selling bakery items.
• Share product knowledge with every guest
• Assist retail staff with register, coffee bar and product knowledge
• Wrap orders according to company standard
• Gift wrap items as requested
• Standardize sales floor throughout the day
• Perform restock as needed, check what is missing on the floor
• Process shipment as it arrivesAssist with quarterly inventory counts
• Communicate with customers to resolve complaints or ensure satisfaction
• Assist with food and lavender orders
• Perform Retail Shop opening and closing procedures

Requirements

• A minimum of (1) year of experience working in a retail setting
• Prefer Barista experience
• Excellent oral communication skills and positive interpersonal skills required
• Able to work under pressure and remain calm to resolve problems using good judgment
• Able to work cohesively with co-workers as part of one team
• Problem-solving skills and deductive reasoning abilities
• High School Diploma or Equivalent
• Must be able to sit, stand, bend, squat, reach and walk 8 to 10 hours a day
• Able to grasp, lift, carry. Must be able to lift 30 lbs. in short intervals throughout the day
• Must be willing and have the ability to work a varied schedule to include evenings, weekends, and holidays
• We will require you to perform Serve Safe and receive your Alcohol Server's Permit after onboarding

This job description is not an exclusive or exhaustive list of all job functions that an employee in this position may be asked to perform from time to time.