FAP Intake Specialist

Snhs; Location (WV); On-site; USD 21,116 - 30,075; Full time

Benefits offered by this job

Generous benefits package

Job summary

A community service organization is seeking an Intake Specialist responsible for engaging clients in CAPHR programs and community participation. The role involves providing direct client services, managing applications for various assistance programs, and maintaining client records. Ideal candidates should exhibit strong interpersonal skills, be proficient with software tools, and hold a valid driver's license. This full-time position offers a compensation of $18.58 per hour along with a comprehensive benefits package.

Qualifications

• Experience providing direct client services in a social service setting.
• Ability to work with the general public and communicate effectively.
• Valid driver's license with the ability to travel as needed.

Responsibilities

• Provide direct services in energy assistance and emergency food programs.
• Interview applicants and complete necessary application verifications.
• Maintain and update client records for Outreach Center services.
• Perform outreach duties both via phone and in the field.

Skills

Direct client services

Public engagement

Documentation accuracy

Software proficiency

Time management

Job description

Hours: M-F 8:30 a.m.- 4:30 p.m. (Full Time 35 hrs.)

Reports To: Site Supervisor

Job Summary:

The Intake Specialist is responsible for involving eligible clients in appropriate CAPHR programs, establishing and maintaining community participation groups for advocating the needs of the low income, representing CAPHR with local community and other social service agencies and interested groups, maintaining a system of information and referral, and the coordination of office functions.

Requirements:

• Provides direct client services, to include the following as appropriate: energy assistance, emergency food pantries, homeless prevention and intervention, personal emergency response systems, surplus food distribution, and other community services.
• Interviews applicants for all emergency crisis and energy programs and completes applications providing all necessary verification forms and program information.
• Maintains and updates client records for all Outreach Center services.
• Learn to use the FAP/EAP software proficiently;
• Meet members of the general public, greet them cordially and give them general information about the programs.
• Check each application submitted by the general public to you, either by mail or in person, for completeness and proper documentation.
• Recommend and take applications for supplemental programs without bias; utilizing the agency referral checklist.
• Work at a steady pace that results in seeing an average of 14 new applicants per day.
• Return all client phone calls in a timely fashion.
• Perform outreach duties as needed, either by phone or in the field.
• Must possess a valid driver’s license and be able to travel when needed.

COMPENSATION: $18.58 CAPHR provides a generous benefits package.

FOR MORE INFORMATION CONTACT:

Community Action Partnership Hillsborough and Rockingham Counties

40 Pine Street Manchester, NH

[phone] or apply at:www.CAPHR.org/careers

You are looking for the opportunity to make a difference, find your purpose and love your career.