FANS Patient Services Manager

Trinity Health; Mason City (IA); On-site; USD 75,000 - 105,000; Full time

Job summary

Trinity Health seeks a leadership-focused executive to guide ministry area functional responsibilities, enabling strategy execution and performance improvement across regions and systems.

Responsibilities include standardizing policies, overseeing vendor management, and driving KPI reporting. A BA/BS and 3+ years in healthcare foodservice management, with supervisory experience, are required; CDM/ RD preferred.

Qualifications

• Minimum of a high school diploma or equivalent.
• At least 3 years progressive experience in healthcare foodservice management or equivalent; 5+ years supervisory/management experience.

Responsibilities

• Provide leadership to region & ministry leaders to develop strategies and achieve performance goals.
• Lead standardization and optimization of policy, process, and governance across functional areas.
• Oversee vendor/contract labor management and spend optimization.
• Collaborate on system-wide strategy and deployment of functional-area priorities.
• Measure and report KPIs and value delivery; support colleague lifecycle management.

Skills

Leadership

Strategy

Operations

Collaboration

Education

HS Diploma or equivalency

CDM certification (preferred)

BA/BS in related field (preferred)

Registered Dietitian preferred

Job description

Employment Type: Full time Shift: Rotating Shift Description: Purpose Accountable for leading, guiding, & directing Trinity Health ministry area functional responsibilities. Enable ministry level strategy to address internal or external business & regulatory issues; provide functional expertise & ensure fulfillment of performance & service standards. Responsible for consistent operating performance & achieving financial goals. Identifies, defines & solves complex problems that impact the management & direction of the business; Collaborate with System Services Functional Area, Regions & Health Ministries to ensure consistency & integration of strategy & operations. Maintaining awareness of new industry developments & standards. Provides decision support, operations &/or optimization leadership focus.

Essential Functions

Our Trinity Health Culture: Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Leadership

• Providing advice, guidance & leadership to region & ministry leaders in developing strategies & in the achievement of performance goals.
• Enable Collaboration across & within System Services area, Regions & Ministries to ensure consistency & integration of strategy & operations

Direction & Growth

• Providing advice, guidance & leadership to System Services area, Regions & Ministries.
• Leading standardization/systemness & optimization of policy, process, methodology, establishing a national community of practice
• Oversee Vendor/Contract Labor Management including centralizing strategy & optimizing spend

Strategic Support & Accountability

• Collaborates in system-wide strategy development & deployment of functional area priorities & initiatives
• Responsible for supporting regional efforts to comply with functional area priorities
• Accountable for the selection, evaluation & overall success of the functional leadership teams
• Organization-wide focal point for establishing functional strategies & governance over financials & staffing
• Accountable for communication between System Services area, Region & Ministry leaders

Operational Delivery

• Responsible for measuring & reporting KPIs/metrics & value delivery
• Providing advice, guidance & leadership for the colleague life cycle

Minimum Qualifications

HS Diploma or equivalency required. Minimum of three years progressive experience in the field of healthcare foodservice management or an equivalent combination of education and work experience such as Certified Dietary Manager certification (CDM) and at least 5 years progressive supervisory/ management experience.

Additional Qualifications (Nice to have)

BA or BS degree preferred in institutional management, dietetics or equivalent degree Registered Dietitian preferred Physical & Mental Requirements & Working Conditions (General Summary)

Physical & Mental Requirements & Working Conditions (General Summary)

Direct Healthcare Services / Indirect Healthcare / Support Services: Exposure to conditions which may be considered unpleasant to sight, touch, sound & / or smell.

Occasional Exposure to fumes, odors, dusts, mists & gases, biohazards / hazards (mechanical, electrical, burns, chemicals, radiation, sharp objects, etc.).

Occasional Exposure to or subject to noise, infectious waste, diseases & conditions.

Occasional Exposure to interruptions, shifting priorities & stressful situations.

Frequent Ability to follow tasks through to completion, understand & relate to complex ideas / concepts, remember multiple tasks & regimens over long periods of time & work on concurrent tasks / projects.

Continuous Ability to read small print, hear sounds & voice / speech patterns, give / receive instructions & other verbal communications (in-person & / or over the phone / computer / device / equipment assigned) with some background noise.

Continuous Perform manual dexterity activities & / or grasping / handling.

Occasional Ability to climb, kneel, crouch & / or operate foot controls.

Occasional Use a computer / other technology.

Continuous Sit with the ability to vary / adjust physical position or activity.

Continuous Maintain a safe working environment & use available personal protective equipment (PPE).

Continuous Comply with Trinity Health’s Code of Conduct, policies, procedures & guidelines.

Continuous Ability to provide assistance in the event of an emergency.

Occasional Direct Healthcare Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Continuous Lift a maximum of 30 pounds unassisted.

Frequent Use upper & lower extremities, engage in bending / stooping / reaching & pushing / pulling.

Frequent Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous Encounter worksites (e.g., patient homes) or travel to worksites that may have variable internal & external environmental conditions.

Continuous Perform work that involves physical efforts (e.g., transporting, moving, positioning & / or ambulating patients).

Continuous Indirect Healthcare / Support Services: Perform activities that require standing / walking with the ability to vary / adjust physical position or activity.

Frequent Lift a maximum of 30 pounds unassisted.

Occasional Experience of long periods of walking / standing / stooping / bending / pulling & / or pushing.

Occasional Encounter a clinical / patient facing / hands on interactive work environment.

Occasional Work indoors (subject to travel requirements) under temperature-controlled & well-lit conditions.

Continuous Work outdoors with variable external environmental conditions.

Occasional Average Workday Activity: Occasional - O (1% - 33%), Frequent - F (34% - 66%), Continuous - C (67% - 100%)

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care.

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.

Trinity Health is one of the largest not-for-profit, faith-based health care systems in the nation. Together, we’re 121,000 colleagues and nearly 36,500 physicians and clinicians caring for diverse communities across 27 states. Nationally recognized for care and experience, our system includes 101 hospitals, 126 continuing care locations, the second largest PACE program in the country, 136 urgent care locations, and many other health and well-being services. Based in Livonia, Michigan, in fiscal year 2023, we invested $1.5 billion in our communities through charity care and other community benefit programs. For more information, visit http://www.trinity-health.org. You can also follow Trinity Health on LinkedIn.