Family Well-Being Coordinator

Community-Action-Marin-; Novato (CA); On-site; USD 40,000 - 51,000; Full time

Job summary

Community Action Marin in Novato, California seeks a Family Well-Being Coordinator to integrate family engagement, case management, and CalAIM Enhanced Care Management to improve health, education, and social outcomes for children and their caregivers.

You will collaborate across departments, coordinate services with providers and schools, develop care plans, navigate resources, and advocate for equitable access while ensuring compliance with Head Start standards and related regulations.

Qualifications

• Minimum three years of experience in family support, care coordination, or related services.
• Experience working with culturally diverse, low-income families.
• Knowledge of CalAIM ECM, Head Start standards, and regulatory requirements.
• Strong communication and documentation skills; bilingual in English/Spanish preferred.

Responsibilities

• Establish trusting, culturally responsive relationships with families.
• Serve as primary contact for families with ongoing support and resource navigation.
• Develop collaborative Family Partnership Agreements and service plans.
• Support enrollment, transitions, attendance, and participation in programs.
• Coordinate ECM assessments and develop individualized care plans.
• Monitor progress and ensure compliance with program standards.

Skills

Family-centered practices

Care coordination

Communication skills

Bilingual English/Spanish

Education

High school diploma or GED

Associates degree in Social Work or related field

Bachelor's degree preferred

Tools

ChildPlus

Brightwheel

EmpowOR

SharePoint

Microsoft Office

Job description

COMMUNITY ACTION MARIN’S MISSION:We make it possible for people in Marin to achieve well-being by providing thevital services they need. Together, we break down the barriers that get in the way of fair and lasting change in service to better outcomes for all.

We hold a shared vision for equity : Those who live, work, and visit Marin, including all racial and ethnic groups, experience fair and just inclusion. We act together to rectify historic patterns of racial, class, and gender marginalization, ensuring that all see themselves reflected in decision making and that all can participate, prosper, and reach their full potential.

About the role

Position: Family Well-Being Coordinator

Reports to: Director, Housing Justice

Department: Housing Justice

Pay Rate: $29-$37 hr.

Position Type: Full Time, Hourly

The Family Well-Being Coordinator (FWC) serves as the primary care coordinator and family support professional for assigned children and families participating in Community Action Marin's Whole Family Approach. The position integrates family engagement, case management, and CalAIM Enhanced Care Management (ECM) to improve health, educational, and social outcomes for children and their caregivers.

Working collaboratively across Children & Family Services, Housing Justice, Health & Nutrition, Economic Justice, Behavioral Health, and community partners, the Family Well-Being Coordinator provides comprehensive care coordination, resource navigation, and family-centered planning that addresses social drivers of health and promotes long-term family stability.

Operating within California Department of Education requirements, Head Start Performance Standards, Community Care Licensing regulations, California Department of Health Care Services (DHCS) CalAIM guidelines, and Community Action Marin policies, the Family Well-Being Coordinator ensures coordinated, culturally responsive, trauma-informed services that strengthen families and improve child outcomes.

Essential Duties

Family Engagement & Whole Family Services

• Establish and maintain trusting, culturally responsive, strengths-based relationships with assigned children, families, and caregivers.
• Serve as the primary point of contact for families by providing ongoing support, advocacy, education, and resource navigation.
• Complete comprehensive family assessments to identify strengths, barriers, goals, and needs utilizing a trauma-informed and family-centered approach.
• Develop collaborative Family Partnership Agreements and individualized service plans that support family self-sufficiency and child well-being.
• Support enrollment, orientation, transitions, attendance, and ongoing participation in Community Action Marin programs.
• Empower families to achieve personal and family goals through coaching, education, and coordinated support services.
• Promote family engagement opportunities that strengthen parent leadership, child development, and school readiness.

CalAIM Enhanced Care Management (ECM)

• Serve as the assigned Care Coordinator for eligible CalAIM participants.
• Conduct comprehensive ECM assessments in accordance with DHCS guidelines.
• Develop, implement, monitor, and revise individualized Care Plans based on identified medical, behavioral health, developmental, and social needs.
• Coordinate services among healthcare providers, managed care plans, behavioral health providers, housing agencies, schools, regional centers, and community organizations.
• Assist families in accessing Medi-Cal benefits, CalAIM services, specialty care, behavioral health services, developmental evaluations, and community-based supports.
• Monitor family progress toward care plan goals and adjust interventions as family needs evolve.
• Ensure all ECM activities comply with DHCS documentation, timeliness, billing, and quality requirements.

Care Coordination & Community Partnerships

• Coordinate multidisciplinary services that address housing stability, food security, transportation, employment, health care, early childhood education, and other social drivers of health.
• Participate in multidisciplinary case conferences, family team meetings, and cross-program planning sessions.
• Build collaborative partnerships with healthcare providers, school districts, managed care organizations, county agencies, and community partners.
• Serve as an advocate for families while promoting equitable access to services and reducing systemic barriers.
• Facilitate referrals across Community Action Marin programs to ensure integrated whole-family service delivery.

Program Compliance & Documentation

• Maintain complete, accurate, and timely documentation within ChildPlus, Brightwheel, EmpowOR, SharePoint, and other agency systems.
• Complete assessments, case notes, care plans, referrals, follow-up documentation, and required reports within established timelines.
• Monitor family files to ensure compliance with Head Start Performance Standards, California Department of Education requirements, Community Care Licensing regulations, DHCS CalAIM standards, and Community Action Marin policies.
• Maintain confidentiality in accordance with HIPAA, FERPA, applicable privacy laws, and agency policies.
• Monitor program outcomes and utilize data to improve service delivery and family success.

Collaboration & Organizational Support

• Collaborate with Children & Family Services, Housing Justice, Economic Justice, Health & Nutrition, Behavioral Health, and other Community Action Marin departments.
• Promote Community Action Marin's Whole Family Approach by fostering collaboration across programs.
• Participate in staff meetings, professional development, coaching sessions, and required trainings.
• Assist with continuous quality improvement initiatives and implementation of best practices.
• Promote Community Action Marin's Whole Family Approach, as a Success Coach, by fostering collaboration across programs.
• Support outreach, recruitment, family engagement events, and community activities

Qualifications

Education

• A high school diploma or equivalent (GED) is required in accordance with Community Action Marin employment standards.
• Associate's degree in Social Work, Human Services, Child Development, Public Health, Psychology, Family Studies, Public Administration, or a closely related field required.
• Bachelor's degree in Social Work, Public Health, Human Services, Child Development, Healthcare Administration, Psychology, or a closely related field preferred.
• Equivalent combinations of education, lived experience, and progressively responsible experience may be considered.

Experience

• Minimum three (3) years of progressively responsible experience providing family support, care coordination, case management, social services, healthcare navigation, early childhood services, or community-based programs.
• Experience working with culturally diverse, low-income, and underserved children and families.
• Demonstrated experience coordinating services across multiple agencies, healthcare providers, and community partners.
• Experience maintaining confidential case documentation and managing complex caseloads.
• Experience working in Head Start, Early Head Start, CSPP, CalAIM Enhanced Care Management (ECM), Medi-Cal Managed Care, behavioral health, housing services, or other publicly funded human services programs preferred.

Skills and Abilities

• Comprehensive knowledge of family-centered practices, case management, care coordination, and community resource navigation.
• Working knowledge of CalAIM Enhanced Care Management (ECM), social drivers of health, and whole-family service delivery models preferred.
• Knowledge of Head Start Performance Standards, California Department of Education requirements, Community Care Licensing regulations, and applicable federal and state regulations governing family services.
• Demonstrated ability to build trusting, culturally responsive, and strengths-based relationships with children, families, community partners, and interdisciplinary teams.
• Strong organizational, time management, and case management skills with the ability to manage multiple priorities and deadlines.
• Excellent written, verbal, and interpersonal communication skills.
• Strong analytical, problem-solving, and critical thinking abilities.
• Ability to exercise sound independent judgment and maintain professional boundaries when addressing complex family situations.
• Ability to work collaboratively across multiple departments and community organizations.
• Bilingual English/Spanish required.
• Valid California Driver's License, reliable transportation, and proof of current automobile insurance required.
• Strong commitment to Community Action Marin's mission, values, equity framework, and Whole Family Approach.
• Demonstrated understanding of—and ability to articulate—the importance of diversity, equity, inclusion, belonging, and cultural humility in serving children and families.

Software

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
• Experience utilizing electronic case management systems, including ChildPlus, Brightwheel, EmpowOR, SharePoint, or similar client information systems preferred.
• Ability to learn and effectively utilize agency software, reporting platforms, and electronic documentation systems.

Confidential and Sensitive Information

Ability to maintain the highest level of confidentiality when handling participant, family, medical, behavioral health, and organizational information.

Physical Activities

• Bend: Flexion of the upper trunk forward while standing and knees extended, or knees flexed when sitting
• Lift: Exertion of physical strength to move objects 10-25lbs from one level to another
• Carry: Hold or rest weighted objects 10-25lbs directly on hands, arms, shoulders, or back while moving from one location to another
• Climb: Ascend/descend with gradual or continuous progress, using both hands and feet
• Push: Exertion of force on or against an object (weight/size) to move it from one location to another
• Feel: Perceiving attributes of objects, such as size, shape, temperature, or texture by touching with skin
• Travel: Travel to sites using a personal vehicle may be required based on job duties