FAMILY SUPPORT WORKER OPS - 60901125 1 1 1

State of Florida; Tallahassee (FL); On-site; USD 19,000 - 26,000; Part time

Job summary

State of Florida’s Children and Families agency is seeking a Family Support Worker OPS to assist families involved in child protective investigations. You will coordinate transportation, maintain client files, and input case information into the FSFN system while adhering to rotation schedules and protocols.

You will help clients access benefits, support investigators with caseloads, supervise visits, and perform related duties with initiative and sound judgment in a dynamic, independent role.

Qualifications

• Must possess and maintain a valid driver’s license.
• Must have an operational private vehicle for daily work with proof of registration and insurance.
• 1+ year paraprofessional experience in Child Protection or Social Work; degree may substitute.

Responsibilities

• Coordinate and provide transportation for families and arrange client transport.
• Maintain and update client files and vehicle logs; assist in records retrieval.
• Input case information into FSFN and monitor for reports; compile case files and disseminate reports as directed.
• Assist clients in identifying benefits and completing forms for services.
• Help investigators maintain caseloads of families receiving social services.
• Provide phone and client contact support; perform duties with initiative and sound judgment.

Skills

Professional communication

Organization

Computer literacy

Education

Associates or Bachelors degree substitution

Tools

FSFN system

Job description

Requisition No: 884096
Agency: Children and Families
Working Title: FAMILY SUPPORT WORKER OPS - 60901125 1 1 1
Pay Plan: Temp
Position Number: 60901125
Salary: 16.71
Posting Closing Date: 09/24/2026

Total Compensation Estimator Tool

FSW POSTING (OPS)

OCCUPATION PROFILE

JOB FAMILY: COMMUNITY AND SOCIAL SERVICES

OCCUPATIONAL GROUP: COUNSELING AND SOCIAL WORK

Description

This is work assisting professionals in Child Protective Investigations to provide client services and support for families.

• Coordinate and provide necessary transportation for families – transport clients by appointment arranged through liaison to various locations.
• Maintain and update client files, maintain vehicle logs, assist in records retrieval (picking up law enforcement, medical, court records etc.)
• Input case information into internal FSFN system; monitor FSFN for receipt of incoming child abuse/neglect reports; assemble new reports into case files with the necessary reports, forms, and background searches; disseminate reports per rotation schedule as outlined by supervisory staff; address and assign incoming OTI and transfer requests from other counties.
• Assist clients in identifying available benefits and social and community services and help clients obtain them; assists clients in completing forms for services and benefits.
• Assist investigators in maintaining caseload of families receiving social services
• Copying/faxing/filing/correspondence as directed by supervisory staff with regard to special projects, drafting and sending case closure letters on all closed CPI investigations.
• Observe/supervise parent visitation.
• Perform related work as required; provide phone and client contact support. This employee functions on an independent level while performing a variety of duties that require initiative and sound judgment.

Minimum Requirements

• Must possess and maintain a valid driver’s license.
• Must possess operational private vehicle for use in the performance of daily work activities. Selected applicants are required to provide proof of vehicle registration and documentation of the appropriate insurance coverage. The Department provides a Vehicle Insurance Allowance to assist with the cost of insurance coverage due to the use of private vehicle for work purposes.
• 1 or more years of experience in a paraprofessional position - this paraprofessional must be able to perform tasks requiring significant knowledge in the Child Protection or Social Work field and may even function independently of direct professional supervision. (Associate degree or bachelor’s degree from an accredited college or university may substitute for the 1 year requested).

Knowledge, Skills And Abilities

• Demonstrates professional competency and works well with others; communicates clearly and listens effectively; keeps others informed
• Well organized, uses time effectively, acts independently; takes initiative and is proactive with regard to work assignments
• Knowledge of major computer programs/software, knowledge of office machines

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.