FAMILY SUPPORT WORKER - 60047928

Florida; Ocala (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Florida in Ocala, FL seeks a Family Support Worker to maintain caseloads and assist families with social services, benefits, and access to housing and education resources. You will help families plan and obtain services, coordinate transportation, and keep client records up to date.

The role requires knowledge of childcare, community resources, and effective communication, with strong interviewing and counseling skills. Independence and sound judgment are essential for success in this position.

Qualifications

• Knowledge of basic childcare practices.
• Knowledge of principles and techniques of effective communications.
• Knowledge of community resources.
• Knowledge of program objectives.
• Knowledge of basic arithmetic.
• Skills in basic counseling techniques.
• Ability to assist clients in accessing community resource services.

Responsibilities

• Assist Investigators in maintaining caseload of families receiving social services.
• Assists clients in completing forms for services and benefits.
• Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.
• Provides materials to individuals and/or families about nutrition, infant development and parenting skills.
• Ensures immunizations and well-baby visits are received in a timely manner.
• Assists individuals and/or families in learning how to access community services.
• Works with family to develop family support plan.
• Conducts interviews to collect general household data in order to assist household members.
• Coordinates necessary transportation for families.
• Maintains and updates client files.
• Participates in trainings.
• Makes referrals for emergency and ongoing services within the agency and to other agencies.
• Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.
• Performs related work as required.
• Provides phone and client contact support.
• This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Skills

Childcare basics

Effective communication

Community resources

Program objectives

Basic arithmetic

Counseling techniques

Interviewing clients

Planning and coordination

Interpersonal relationships

Job description

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Requisition No:884448

Agency: Children and Families

Working Title: FAMILY SUPPORT WORKER - 60047928

Working Title: Family Support Worker - 60047928

Position Number: 60047928

Posting Closing Date: 10/05/2026

Responsibilities:

Assist Investigators in maintaining caseload of families receiving social services.

Assists clients in completing forms for services and benefits.

Assists individuals and/or families in providing and arranging for social, medical, education, employment and training, day care services and housing.

Provides materials to individuals and/or families about nutrition, infant development and parenting skills.

Ensures immunizations and well-baby visits are received in a timely manner.

Assists individuals and/or families in learning how to access community services.

Works with family to develop family support plan.

Conducts interviews to collect general household data in order to assist household members.

Coordinates necessary transportation for families.

Maintains and updates client files.

Participates in trainings.

Makes referrals for emergency and ongoing services within the agency and to other agencies.

Maintains liaison with community agencies and service organizations in order to determine the results of services rendered to individual clients.

Performs related work as required.

Provides phone and client contact support.

This employee functions on an independent level while performing a variety of duties, which require initiative and sound judgment.

Required Knowledge, Skills, and Abilities including utilization of equipment required for the position:

Knowledge of basic childcare practices. Knowledge of principles and techniques of effective communications. Knowledge of community resources. Knowledge of Program objectives. Knowledge of basic arithmetic. Skills in basic counseling techniques. Ability to assist clients in accessing community resource services. Ability to understand and apply the methods used in medical, nursing,nutrition, child development or child care settings. Ability to interview clients to identify needs. Ability to communicate effective. Ability to plan, organize and coordinate work activities. Ability to establish and maintain working relationships with others.

Location: Ocala, FL

Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.

VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes,candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here . All documentation is due by the close of the vacancy announcement.

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.