Family Support Worker

Childrens Home Society of Florida; Lakeland (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Children's Home Society of Florida (CHS) seeks a dedicated Family Support Worker to help prevent child abuse and neglect in at‑risk families through education, modeling techniques, and supportive services. You will assist with client records, case management support, transportation, and coordinating services to empower families across Florida.

Role includes leading parenting and living-skills classes, attending team meetings, and upholding CHS values while delivering high‑quality, confidential

Qualifications

• High school diploma or GED required.
• Two years of experience working with children and families, required.
• Knowledge of and ability to connect clients with community resources.

Responsibilities

• Aid in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services.
• Assist in developing and maintaining client records and program documentation according to contract and CHS standards.
• Enter necessary information into required software system(s) in a timely and accurate manner.
• Provide appropriate modeling techniques, education and other supportive services as delineated in service plan.
• Assist Case Manager, Counselor or Social Worker in providing case management support services.
• Directly transport or arrange transportation of clients to visitations, medical appointments, counseling, shopping, etc.
• Monitor quality of care by contacting clients by phone, letter, and/or home/residential visits.
• Facilitate or co‑facilitate educational classes such as parenting skills, independent living skills, anger management, etc.
• Co‑lead parent/child play groups.
• Supervise children during scheduled visits or in other situations as directed.
• Participate in weekly client staff meetings, as requested.

Skills

Planning, project management, time

Education

High school diploma or GED

Tools

MS Office

Job description

Since opening our doors in 1902, CHS became a part of Florida's history.

CHS has been committed to growing and evolving to provide the right services and solutions to address the needs of children and families throughout the changing times. Every day, our team works with parents and kids to empower them and encourage them. With innovative technology solutions and a dedicated, experienced team throughout the state, we’re changing the face of foster care and positively impacting children and families’ lives for generations to come.

Join our team to continue to do good and create history serving Florida's children and families!

The Family Support Worker aids in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services. Overall, the Family Support Worker contributes to the CHS high performance culture by exhibiting our values and providing quality results that position CHS as the leader in delivering proactive behavioral health, case management, community and early childhood solutions for children and families.

• Make an impact in your community and become a part of Florida's history !
• Growth and professional development opportunities

1. Aid in the prevention of child abuse and neglect in at-risk families by providing appropriate modeling techniques, education and other supportive services.

• Assist in developing and maintaining client records and program documentation according to contract and CHS standards (initial assessments, goal planning, progress notes termination summaries, etc.).
• Enter necessary information into required software system(s) in a timely and accurate manner.
• Provide appropriate modeling techniques, education and other supportive services as delineated in service plan.
• Assist Case Manager, Counselor or Social Worker in providing case management support services (i.e., information, assessments, referral and linkages).
• Directly transport or arrange for transportation of clients to visitations, medical appointments, counseling, shopping, etc.
• Monitor quality of care by complying with contract requirements for contacting clients by phone, by letter, and/or by conducting home/residential visits.
• Facilitate or co‑facilitate educational classes such as parenting skills, independent living skills, anger management, household management, behavior management, pregnancy/pre‑natal care etc.
• Co‑lead parent/child play groups.
• Supervise children during scheduled visits, in‑home services, visitations or in other situations as directed.
• Participate in weekly client staff meetings, as requested.

2. Contribute to a positive, engaging work environment.

• Develop a strong knowledge base and stay current on dependency‑related issues and trends.
• Participate actively in departmental meetings, training and education, and the quality management process.
• Comply with CHS’s code of conduct, policies, practices, contracts and other legal obligations.
• Assist with training other team members and providing back up when necessary.
• Pick up projects on the fly; perform other duties as assigned from time to time.
• Demonstrate the CHS Common Bond Values in the performance of all job duties.

Job Qualifications

Education, Licenses & Certifications:

• High school diploma or GED equivalent, required.

Experience:

• Two years of experience working with children and families, required.
• Previous experience in a social‑services organization, preferred.

Knowledge of:

• VARIOUS COMMUNITY RESOURCES | PARENTING

Skills and Proficiency in:

• Planning, project management, organization and time management.
• Interpersonal relationship building, collaboration, teamwork.
• Computer systems and MS Office, including Word, Excel and Outlook.

Ability to:

• Make home visits, travel.
• Be sensitive to the service population’s cultural and socioeconomic characteristics.
• Perform at a high level of autonomy, with general supervision.
• Act decisively when necessary to protect client.
• Establish trusting relationships.
• Handle emergencies and potentially life‑threatening situations.
• Observe and report the functioning of individuals and families.
• Effectively provide customer service satisfaction with positive service delivery results.
• Perform under strong demands in fast‑paced, diverse, sometimes ambiguous environments.
• Handle stressful, sensitive situations; preserve confidentiality and professional boundaries.
• Meet critical deadlines, while maintaining attention to detail, accuracy and quality.
• Solve practical problems and document results using sound judgment.
• Demonstrate the behaviors of our CHS Common Bond Values.

All applicants are subject to background screening through the Florida Agency for Health Care Administration (AHCA). For more information, visit https://info.flclearinghouse.com

Together, good can be done.

Travel Required

Yes . Statewide

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.