Family Support Specialist II (Case Management Exp.)

Urban Strategies, Inc; Minneapolis (MN); On-site; USD 58,000 - 61,000; Full time

Job summary

Urban Strategies, Inc. in Minneapolis is hiring a Family Support Specialist II to provide comprehensive case management and coordinate community support activities. You will collaborate with families and assist them in achieving economic self-sufficiency while enhancing the quality of life for seniors and individuals with disabilities.

The ideal candidate will have a Bachelor's degree in a relevant field and over three years of experience as a case manager. Strong organizational, communication, and collaboration skills are essential for success in this role.

Qualifications

• 3+ years of experience as a case manager or with low-income households.
• Valid driver’s license and automobile for work use.
• Commitment to family-focused service planning.

Responsibilities

• Provide comprehensive case management and referrals.
• Collaborate with families on Development Plans.
• Conduct intake and assessments for family support programs.
• Provide financial literacy management resources.

Skills

Case management

Financial management consultation

Community collaboration

Organizational skills

Communication skills

Education

Bachelor’s degree in social work, Sociology, Psychology, or related field

Tools

MS Office Suite (Advanced Excel)

Job description

Full Time: Minneapolis, MN

Salary Range: $58,000.00 To $61,000.16 Annually

Report To: Project Manager

Background

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities that are undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families, approximately 100,000 individuals, in 53 communities in 28 major metropolitan areas. USI represents a movement towards a future where all children and families will be stable and thriving, supported by our unwavering dedication to being results-based, data-driven, and equity-centered.

Job Summary

The Family Support Specialist II is responsible for providing comprehensive case management, referrals, and seamless coordination with community and supportive service activities that promote economic self-sufficiency for families, enhance the quality of life for seniors and people with disabilities, and increase opportunities for residents. This role involves collaborating with a team of professionals in various fields to determine suitable approaches and support families in different neighborhoods under the U.S. Department of Housing and Urban Development.

Job Responsibilities

• Conduct intake, assessments, enroll residents in family support programs, and visit various locations for resident information gathering.
• Collaborate with families on Development Plans, assist in accessing social services, advocate for service delivery for up to 100 individuals.
• Ensure privacy, track resident data in USI's "LEARN" system, attend community and program-related meetings.
• Available for occasional nights/weekends, travel up to 25%, perform administrative tasks.
• Providing resources and knowledge for clients to access capital, including loans for financial goals like housing and consumer products, to build credit, reduce debt, and support wealth growth through entrepreneurship.
• Offering consultation services in financial management and goal-setting.
• Hosting in-person and virtual seminars for clients seeking financial literacy management resources and capital access.
• Supporting and promoting the development of the USI CDFI client base.

Qualifications

• Bachelor’s degree in social work, Sociology, Psychology, or related field.
• 3+ years of experience as a case manager or in direct practice with low‑income households; health services experience a plus.
• Valid driver’s license and automobile availability for work use.
• Commitment to strengths-based, family-focused service planning and understanding of program philosophies.
• Ability to handle confidential information professionally.
• Independent and proactive work ethics, with strong team collaboration skills.
• Availability for evening and weekend functions as required.
• Strong verbal and written communication skills for diverse communities.
• Effective real-time priority management.
• Excellent organizational, planning, and time management skills.
• Ability to excel in fast-paced, culturally diverse environments.
• Proficiency in MS Office Suite (Advanced Excel) and other common software.

Urban Strategies, Inc. is an Equal Opportunity Employer.