Family Support Specialist

BCFS Health & Human Services; San Antonio (TX); On-site; USD 38,000 - 56,000; Full time

Job summary

BCFS Health & Human Services in the United States is seeking a Family Support Specialist to provide case management, crisis intervention, and family-focused sessions for at-risk youth and families. The role requires sound professional judgment within state and federal standards.

Responsibilities include individual/family sessions, coordination of referrals, crisis response, action plan development, and collaboration with supervisors.

Qualifications

• Preferred - Four (4) year bachelor or undergraduate degree in Social Work, Sociology, Psychology, Counseling, Criminal Justice OR Four (4) years of work experience providing direct services to at-risk youth and families.

Responsibilities

• Provide individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP).
• Case management: referrals, service planning and documentation for assigned caseload.
• Provide crises intervention responding to crises with clients at office, during home visits and by phone during business hours.
• Develop, monitor, and review action plans to increase strengths, address needs, and reduce home conflict.
• Maintain confidentiality and uphold safety protocols in emergencies.

Skills

Motivational Interviewing

Case management

Crisis intervention

Bilingual Spanish

Documentation

Education

Bachelor's degree in Social Work or related field

4 years direct service experience (at-risk youth/families)

Job description

It’s a great feeling to work for a company that does so much good for others around the world!

Education

Preferred - Four (4) year bachelor or undergraduate degree from an accredited university, in one of the following areas: Social Work, Sociology, Psychology, Counseling, Criminal Justice OR Four (4) years of work experience providing direct services to at-risk youth and families.

Experienc e

Providing direct services to vulnerable populations.

Summary

The Family Support Specialist is responsible for using sound professional judgement and best practices to provide case management to the service population including crisis intervention as needed while maintaining compliance with established state and federal standards.

To successfully perform this job, the employee may be expected to perform the following, with or without reasonable accommodations in accordance with the Americans with Disabilities Act of 1990:

Essential Functions

1. Provide individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP).

2. Case management services are provided by coordinating referrals, service planning and documentation of services for assigned caseload.

3. Provide crises intervention responding promptly and professionally to crises situations with clients at the office, during home visits and on phone calls (within business hours) using independent judgement and discretion.

4. Develop, monitor, and review action plans designed to increase strengths, address needs, and reduce conflict in the home.

5. Assist in emergency shelter placements and/or finding respite care when determined appropriate.

6. Mandated reporter - Report any suspected abuse or neglect to the program supervisor and all appropriate state and county enforcement agencies.

7. Attend and participate in: staff meetings, in-service trainings and UCAP events.

8. Participate in weekly face to face or phone supervision with the supervisor.

9. Frequent travel to client homes and to other community partners as needed.

10. Meet all deadlines required by program supervisor and state/federal partners.

Measurable Deliverables

1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
2. Maintain a caseload in accordance with agency policies and procedures and licensing and contract standards.
3. Provide services to youth ages 6-18 (or until youth graduates from high school) and their families.
4. Offer individual, family and group sessions to assigned families as appropriate.
5. Complete training and received ongoing education on skills necessary for conflict resolution, anger management, parenting, etc.
6. Conduct follow up calls and/or visits to youth/families in crises situations and complete safety planning as needed.
7. Compile, prepare, submit and maintain accurate case records, files, forms and additional information in accordance with agency policies, licensing and/or contract requirements.
8. Work flexible hours as needed including evenings, weekends and holidays when approved by supervisor or to resolve crisis situations when they arise.
9. Implement BCFS HHS safety protocols including evacuating with children and other staff in case of an emergency.
10. Maintain confidentiality in all areas of the service population and program operations.
11. Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFS employee policy manual including demonstrating respect for agency staff, the service population, and community members and complying with the required dress code at all times.

Credentials, Skills and Abilities

1. Maintain current licenses and certificates required for the position including but not limited to:

First Aid CPR LMFT, LPC, LCSW, LMFT-A, or LPC-I

Other ________________________________________

1. Pass a pre-employment drug screen and random drug screens and maintain emotional control and professional composure at all times.
2. Provide proof or work eligibility status upon request.
3. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
4. Demonstrate the ability to:

a. Respond sensitively and competently to the service population’s cultural and socio-economic characteristics.

b. Communicate effectively in writing and verbally.

c. Work in a fast-paced environment.

d. Maintain computer literacy required to meet the responsibilities of the position.

e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.

f. Travel as needed.

g. Manage time effectively and efficiently.

1. Bilingual preferred (Spanish)

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

English (United States)

If you like to work with people that believe they can make a difference in the world, this is the company for you!

EEO Statement

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex,or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.