Family Support Specialist

BCFS Health and Human Services; Corpus Christi (TX); On-site; USD 36,000 - 48,000; Full time

Job summary

BCFS Health and Human Services in Corpus Christi is seeking a Family Support Specialist to provide case management and direct services to at-risk youth and families. You will conduct individual and family sessions, coordinate referrals, and respond to crises while ensuring compliance with state and federal standards.

The role requires a preferred Bachelor's degree or equivalent experience, strong communication, and willingness to travel to client homes.

Qualifications

• Bachelor's degree in Social Work, Sociology, Psychology, Counseling or Criminal Justice or 4 years of direct service experience.
• Proven ability to provide individual and family sessions using MI and SFP.
• Strong case management, record-keeping and crisis intervention skills.
• Must maintain confidentiality and adhere to state/federal standards.

Responsibilities

• Provide individual and family sessions using Motivational Interviewing and SFP.
• Coordinate referrals, service planning and document services for caseload.
• Respond promptly to crises with professional judgment during office, home, and calls.
• Develop and monitor action plans to increase strengths and reduce family conflict.
• Assist in emergency shelter placements or respite care when appropriate.
• Act as mandated reporter for abuse or neglect to supervisors and authorities.
• Attend staff meetings, trainings and UCAP events.
• Participate in weekly supervision with a supervisor.
• Travel frequently to client homes and with partners.
• Meet deadlines set by supervisor and partners.

Skills

Motivational Interviewing

Case management

Crisis intervention

Action planning

Documentation

Cultural competence

Communication

Bilingual Spanish preferred

Education

Bachelor's degree in Social Work, Sociology, Psychology, Counseling or Criminal Justice

Alternatively 4 years of direct service experience

Job description

It's a great feeling to work for a company that does so much good for others around the world!

Education:

Preferred - Four (4) year bachelor or undergraduate degree from an accredited university, in one of the following areas: Social Work, Sociology, Psychology, Counseling, Criminal Justice OR Four (4) years of work experience providing direct services to at-risk youth and families.

Experience:

Providing direct services to vulnerable populations.

Summary:

The Family Support Specialist is responsible for using sound professional judgement and best practices to provide case management to the service population including crisis intervention as needed while maintaining compliance with established state and federal standards.

Essential Functions:

• 1. Provide individual and family sessions using Motivational Interviewing (MI) and Strengthening Families Program (SFP).
• 2. Case management services are provided by coordinating referrals, service planning and documentation of services for assigned caseload.
• 3. Provide crises intervention responding promptly and professionally to crises situations with clients at the office, during home visits and on phone calls (within business hours)using independent judgement and discretion.
• 4. Develop, monitor, and review action plans designed to increase strengths, address needs, and reduce conflict in the home.
• 5. Assist in emergency shelter placements and/or finding respite care when determined appropriate.
• 6. Mandated reporter - Report any suspected abuse or neglect to the program supervisor and all appropriate state and county enforcement agencies.
• 7. Attend and participate in: staff meetings, in-service trainings and UCAP events.
• 8. Participate in weekly face to face or phone supervision with the supervisor.
• 9. Frequent travel to client homes and to other community partners as needed.
• 10. Meet all deadlines required by program supervisor and state/federal partners.

Measurable Deliverables:

• 1. Meet all federal and state regulatory guidelines and standards that are applicable to this position.
• 2. Maintain a caseload in accordance with agency policies and procedures and licensing andcontract standards.
• 3. Provide services to youth ages 6-18 (or until youth graduates from high school) and their families.
• 4. Offer individual, family and group sessions to assigned families as appropriate.
• 5. Complete training and received ongoing education on skills necessary for conflictresolution, anger management, parenting, etc.
• 6. Conduct follow up calls and/or visits to youth/families in crises situations and completesafety planning as needed.
• 7. Compile, prepare, submit and maintain accurate case records, files, forms and additionalinformation in accordance with agency policies, licensing and/or contract requirements.
• 8. Work flexible hours as needed including evenings, weekends and holidays when approvedby supervisor or to resolve crisis situations when they arise.
• 9. Implement BCFS HHS safety protocols including evacuating with children and other staffin case of an emergency.
• 10. Maintain confidentiality in all areas of the service population and program operations.
• 11. Maintain BCFS HHS professional and ethical standards of conduct outlined in the BCFSemployee policy manual including demonstrating respect for agency staff, the servicepopulation, and community members and complying with the required dress code at alltimes.

Credentials, Skills and Abilities:

• 1. Maintain current licenses and certificates required for the position including but not limited to: First Aid CPR LMFT, LPC, LCSW, LMFT-A, or LPC-I Other ________________________________________
• 2. Pass a pre-employment drug screen and random drug screens and maintain emotionalcontrol and professional composure at all times.
• 3. Provide proof or work eligibility status upon request.
• 4. Pass a pre-employment and biennial criminal background and motor vehicle check (fingerprints needed if applicant has lived out of state within the past 5 years)
• 5. Demonstrate the ability to:a. Respond sensitively and competently to the service population's cultural and socio-economic characteristics.b. Communicate effectively in writing and verbally.c. Work in a fast-paced environment.d. Maintain computer literacy required to meet the responsibilities of the position.e. Work effectively and without intensive supervision both independently and as a member of a multidisciplinary team.f. Travel as needed.g. Manage time effectively and efficiently.
• 6. Bilingual preferred (Spanish)

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

English (United States)

In accordance with Title VII of the Civil Rights Act of 1964 and other applicable federal and state laws (e.g., the Age Discrimination in Employment Act (ADEA), and the Americans with Disabilities Act (ADA), it is our policy to provide equal employment opportunity and treat all employees equally regardless of race, religion, national origin, color, sex, or any other classification made unlawful or prohibited by federal, state and/or local laws, such as age, citizenship status, veteran or military status, or disability. This policy applies to all terms and conditions of employment, including hiring, promotion, demotion, compensation, training, working conditions, transfer, job assignments, benefits, layoff, and termination.Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

If you like to work with people that believe they can make a difference in the world, this is the company for you!