Family Support Partner

Thompson Child & Family Focus - A Child's Place Program; Charlotte (NC); Hybrid; USD 24,000 - 27,000; Full time

Benefits offered by this job

Full-time benefits

PTO 3 weeks + 10 holidays

Health, Dental, Vision

401K Match

Education Reimbursement

Mileage Reimbursement

Job summary

Thompson Child & Family Focus - A Child's Place Program in Charlotte, NC is seeking a Family Support Partner for the Wrap Around Charlotte team. You will educate families, navigate child-serving systems, and support guardians in school, home, and community settings.

The role offers non-traditional hours 9am-5pm, with in-person or virtual mentorship, eligibility for full-time benefits, PTO, holidays, and loan forgiveness programs. A valid driver's license and background checks are required.

Qualifications

• Experience with youth with special needs or involvement in child welfare.
• National certification as Parent Support Provider is preferred.
• Valid driver’s license required and background checks completed.

Responsibilities

• Educate families and assist navigating child-serving systems (child welfare, education, mental health, juvenile justice).
• Provide 9–12 weeks of support mentorship to guardians weekly, in person or virtual.
• Work 9 am–5 pm with non-traditional scheduling; travel to Charlotte and surrounding counties.

Skills

Youth support experience

Driver's license

Client advocacy

Education

National certification as Parent Support Provider

Associate degree in human services

High school diploma/GED + caregiving experience

Job description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Family Support Partner?

• As a Family Support Partner in the Wrap Around -Charlotte department, you will provide education and assistance in navigating the child-serving systems (child welfare, education, behavioral/mental health, juvenile justice, school, primary care, etc.), support the legal guardian with gaining skill sets to complete and locate referrals.
• A typical day as a Family Support Partner will include providing 9‑12 support mentorship to legal guardians in the school, home, and community setting for 90 minutes max weekly in person or virtual building relationships with guardians in the community.
• As a Family Support Partner, your schedule will be non‑traditional, but typically around 9 am‑5 pm, excluding weekends and on‑call. Mentors serve their youth in person or virtually in the community in Charlotte and surrounding.

What does this position offer?

• Starting Pay Range: $17.42-$19.47 hourly
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Requirements

Minimum Qualifications/Requirements:

• Experience as a primary caregiver of a youth with special needs or a history of involvement in child welfare.
• National certification or in the process of obtaining national certification as a Parent Support Provider.
• One year of experience working with the target population OR; Associate degree in the human service field and one year of experience working with children/adolescents/transition youth OR; high school diploma or GED and a minimum of five years’ experience working as a primary caregiver of children/adolescents/transition age youth.
• Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.
• Position requires mobility in the counties served (Mecklenburg, Stanly, Union, and Cabarrus counties), remote work, and occasional commute to the office.

You’re the right fit for the Family Support Partner position if…

• You have a passion for working with youth & adolescents!
• You enjoy knowing you’re making an IMPACT on the lives of others!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.

Salary Description

$17.42-$19.47 hourly

Notice of AI Use in Job Application Review

As part of our commitment in creating a fair, efficient, and consistent hiring process we may use artificial intelligence (AI) to help our recruiting teams organize, summarize, and analyze information provided by candidates, including resumes, application responses, and other materials submitted during the application process.AI may be used to identify patterns, highlight relevant skills, and experience, and assist in comparing a candidate’s qualifications with the requirement of a specific role. These tools are to improve efficiency and consistency while supporting more informed hiring decisions, which will ultimately be made by the hiring team.