Family Support Partner

Thompson-Child-; Charlotte (NC); Hybrid; USD 23,000 - 26,000; Full time

Benefits offered by this job

PTO 3 weeks first year

10 paid holidays

Health, Dental, Vision

Short-Term & Long-Term Disability

Life insurance

401K Match

Education Reimbursement

Referral Bonus

Licensure reimbursement

Public Service Loan Forgiveness access

Student loan repayment programs

Volunteer time off

EAP services

Mileage reimbursement

iPhone and Laptop provided

Growth opportunities

Job summary

Thompson seeks a Family Support Partner to educate guardians and help navigate child-serving systems. You will support guardians in locating referrals and building needed skills for success, with 90-minute weekly mentorship across school, home, and community settings in Charlotte.

The role offers non-traditional hours (approx. 9 am–5 pm, weekdays) with remote work options and local mobility across Mecklenburg County and surrounding areas.

Qualifications

• Experience as a primary caregiver of a youth with special needs or history in child welfare.
• National certification or in the process of obtaining national certification as a Parent Support Provider.
• One year of experience with the target population OR an associate degree with one year of experience OR a high school diploma with five years of caregiving experience.
• Valid Driver's License and meet credentialing/licensing standards as applicable.
• Pass drug screening and extensive background check.
• Mobility within Mecklenburg, Stanly, Union and Cabarrus counties; remote work and occasional office visits.

Responsibilities

• Provide education and assistance navigating child-serving systems.
• Support legal guardians in gaining skills to locate referrals.
• Mentor guardians 90 minutes weekly in school, home, and community settings.

Skills

Primary caregiver experience

Youth/adolescent experience

Driver's license

Education

National certification (Parent Support Provider)

Associate degree in human services

High school diploma or GED with related experience

Job description

Description

Get to know Thompson!

Thompson was founded in 1886 as an orphanage and has grown into an organization operating across the Carolinas, Florida, Tennessee, and Kentucky. Thompson’s continuum of care encompasses three domains: prevention, mental health services, and foster care. All Thompson programs are trauma-informed and evidence-based/evidence-informed with the intention of building resilience in our clients (ages 0-18) and their families, both virtually and in person. Our values are Excellence, Innovation, Commitment, Caring and Integrity.

What will you do as a Family Support Partner?

• As a Family Support Partner in the Wrap Around -Charlotte department, you will provide education and assistance in navigating the child-serving systems (child welfare, education, behavioral/mental health, juvenile justice, school, primary care, etc.), support the legal guardian with gaining skill sets to complete and locate referrals.
• A typical day as a Family Support Partner will include providing 9-12 support mentorship to legal guardians in the school, home, and community setting for 90 minutes max weekly in person or virtual building relationships with guardians in the community.
• As a Family Support Partner, your schedule will be non-traditional, but typically around 9 am-5 pm, excluding weekends and on-call. Mentors serve their youth in person or virtually in the community in Charlotte and surrounding.

What does this position offer?

• Starting Pay Range: $17.42-$19.47 hourly
• Fantastic Full-time benefits…
• 3 weeks paid time off (PTO) first year plus 10 paid holidays!
• Health, Dental, Vision, Short-Term and Long-Term Disability and Life insurance options
• 401K Match
• Education Reimbursement
• Referral Bonus
• Clinical Supervision Reimbursement of $60 for eligible candidates obtaining licensure
• Eligibility to apply for Public Service Loan Forgiveness through FAFSA after 10 years of service
• Eligibility to apply for the state loan repayment program that repays up to $50,000 of student loans
• Paid time off for volunteering in the community
• Free EAP services
• Mileage Reimbursement
• iPhone and Laptop provided for eligible roles
• Multiple opportunities for growth

Minimum Qualifications/Requirements:

• Experience as a primary caregiver of a youth with special needs or a history of involvement in child welfare.
• National certification or in the process of obtaining national certification as a Parent Support Provider.
• One year of experience working with the target population OR; Associate degree in the human service field and one year of experience working with children/adolescents/transition youth OR; high school diploma or GED and a minimum of five years’ experience working as a primary caregiver of children/adolescents/transition age youth.
• Must have a valid Driver’s License and meet any credentialing, licensing, and privileging standards as it pertains to the department you are in.
• All potential job candidates must pass a drug screening test, and an extensive background check is required.
• Position requires mobility in the counties served (Mecklenburg, Stanly, Union, and Cabarrus counties), remote work, and occasional commute to the office.

You’re the right fit for the Family Support Partner position if…

• You have a passion for working with youth & adolescents!
• You enjoy knowing you’re making an IMPACT on the lives of others!
• EXCELLENCE, INNOVATION, COMMITMENT, CARING, AND INTEGRITY are important to you!

Thompson is an Equal Opportunity Employer.