Family Support Coordinator

Barrier Free Living; New York (NY); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

100% Employer paid Medical, Dental, and Vision Insurance

Matched Retirement Plan

Paid vacation and sick days

Paid National Holidays

Job summary

A supportive housing organization in New York seeks a Family Support Coordinator to help families achieve stability and well-being. You will provide case management, connect tenants with resources, and enhance parenting skills. The ideal candidate holds a Bachelor’s degree, has experience with diverse populations, and is knowledgeable about trauma-informed care. This full-time role requires collaboration with various teams to foster empowerment and stability for families in supportive housing.

Qualifications

• Bachelor’s degree in social work or a related field is required.
• Minimum of 2 years’ experience working with families.
• Strong understanding of trauma-informed care and family systems.

Responsibilities

• Provide comprehensive case management to families.
• Support families in accessing resources such as public benefits.
• Assist families in navigating systems such as HRA and ACS.

Skills

Trauma-informed care

Conflict resolution

Navigating social service systems

Bilingual (Spanish or ASL)

Education

Bachelor’s degree in Social Work, Human Services, Psychology, or a related field

Master’s degree

Job description

Title: Family Support Coordinator

Agency/Program: Freedom Village

Status: Non-Exempt, Full Time

Hours Per Week: 35

Salary: $50,000 - $55,000 based on experience

Supervisor: Program Director

Start Date: TBD

Benefits Package: 100% Employer paid Medical, Dental, Vision, Life Insurance, Matched Retirement Plan, Paid vacation, Sick days, Personal days, Paid National Holidays, and more.

Schedule: Monday through Friday, 9AM to 5PM, after hours on call as needed.

Equipment Operated: Computer/Laptop, Printer, Scanner, Phone, Adaptive Devices, etc.

Work Environment: This position will work full‑time from the program site.

Travel: Five days on‑site per week and as needed.

About Barrier Free Living (BFL)

Barrier Free Living (BFL) is dedicated to helping New Yorkers with disabilities live independently in the community. Through its various programs, BFL provides a broad range of residential and non‑residential services to disabled survivors of domestic violence, transitional shelter to the disabled homeless, and outreach to physically disabled individuals with mental health and/or chemical addiction issues. Services include case management; housing placements; independent living skills training; occupational therapy; short and long‑term individual counseling; advocacy within the medical, mental health, child welfare, law enforcement, and criminal justice systems; and referrals to outside services.

About Freedom Village

Freedom Village is a 74‑unit permanent supportive housing residence operated by BFL. Located in Manhattan’s Lower East Side, the program serves survivors of domestic violence with disabilities and frail elderly individuals (55+), offering a fully accessible and trauma‑informed environment. Residents receive comprehensive on‑site services including case management, counseling, and occupational therapy to promote safety, healing, and long‑term stability.

Role Summary

The Family Support Coordinator at Freedom Village plays a key role in fostering a supportive, inclusive community for families. This position is responsible for coordinating services and activities while providing comprehensive case management to support family stability, well‑being, and self‑advocacy. The Family Support Coordinator connects tenants with vital resources, promotes parent and family empowerment, and supports efforts to maintain permanent housing. This role requires a strong commitment to service coordination, trauma‑informed care, and family‑centered advocacy within a supportive housing setting.

Responsibilities

• Provide comprehensive, trauma‑informed case management to families, including intake, needs assessments, goal planning, and follow‑up.
• Support families in accessing resources such as public benefits, childcare, healthcare, education, legal advocacy, and mental health services.
• Assist families in navigating systems such as HRA, ACS, DOE, and housing court, and advocate on their behalf as needed.
• Collaborate with on‑site social work and property management teams to ensure coordinated support for tenant stability and safety.
• Support caregivers to enhance their parenting skills.
• Develop and implement workshops, groups, and events focused on parenting, life skills, youth development, and family enrichment.
• Maintain inventory and distribute age‑appropriate supplies, books, and materials to support children’s development and family wellness.
• Advocate and collaborate with community agencies to support child, family, and agency outcomes, including accompanying to appointments as needed.
• Provide referrals and information to outside agencies related to child development, recreation, and mental health.
• Maintain accurate and timely documentation of all services and interactions in the agency’s case management database.
• Track and report program outcomes and support compliance with funding and contractual requirements.
• Participate in case conferences, supervision, staff meetings, and training sessions.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field required; Master’s degree preferred.
• Minimum of 2 years’ experience working with families, preferably in supportive housing, domestic violence, child welfare, or similar settings.
• Strong understanding of trauma‑informed care, family systems, and NYC social service systems.
• Experience working with diverse populations including survivors of domestic violence, people with disabilities, and families facing homelessness.
• Ability to work in a fast paced environment.
• Excellent conflict resolution skills.
• Open to working with diverse populations.
• Bilingual (Spanish or ASL speaking) preferred.

Equal Opportunity Employer

BFL provides equal employment opportunity to all applicants, with employment based upon personal capabilities and qualifications without discrimination because of race, color, national origin, religion, age, disability, pregnancy, alienage or citizenship status, marital status, creed, genetic disposition or carrier status, sexual orientation, gender identity or expression, or any other protected characteristic as established by law. Applicants who need a reasonable accommodation to perform the essential job duties are encouraged to submit requests to HR for reasonable accommodations.