Family Support Coordinator –

Loyal Source; Fayetteville (NC); On-site; USD 65,000 - 90,000; Full time

Job summary

Loyal Source is seeking a Program Coordinator to coordinate and evaluate family support programs for USSOCOM commands and related DoD partners. You will develop needs-based programming and gather input from families using groups and meetings.

The ideal candidate has a Bachelor’s degree or four years of relevant experience, and at least two years coordinating social service education programs, with strong communication across diverse locations.

Qualifications

• Bachelor’s degree in education, human/social services, or a related field OR four years of experience providing social service education or work/family life consultation or coordination services.
• Minimum of two years of experience coordinating social service education programs.

Responsibilities

• Responsible for comprehensive and effective coordination, development, and evaluation of programs and services that contribute directly and positively to the preservation of the assigned unit’s force and families.
• Assigned to USSOCOM component commands and serve as the FSC for commands at multiple levels and in multiple locations.
• Coordinate programs that may be Special Operations specific or sponsored by the Department of Defense organizations, military service, or civilian entities.
• Identify and document program/service needs and evaluation data.
• Gather and compile needs and evaluation input from customer populations using existing resources like focus groups, unit meetings, POTFF Family Resilience Program evaluation results, trend information from various staff, and website utilization patterns.
• Develop needs-based programming for specific demographic groups and geographic locations.
• Lead and/or assist in the coordination and/or development of official processes, functions, and networking opportunities for subpopulations served.
• Welcome, indoctrination, and mentorship programs for new spouses.
• Resource Fairs, Deployment Support Briefs, and spouse appreciation events.
• Educational Training (virtual and direct) on topics such as dealing with combat stress and impact of mobilization.
• Communication protocols for family support outreach to new spouses and families in remote areas.
• Family Readiness Group training and consultation for commands.
• Emergency response protocols.
• Coordinate the provision of programs and services using existing resources from assigned commands, DoD, and the civilian sector.
• Assist with the development of standard operating procedures/service provision protocols, program development, community organizing, community outreach, and liaison.
• Serve as the commander’s representative for matters related to family support.
• Communicate on behalf of the command using various media/social media.

Education

Bachelor’s degree in education, human/social services, or a related field

Job description

Responsibilities

• Responsible for comprehensive and effective coordination, development, and evaluation of programs and services that contribute directly and positively to the preservation of the assigned unit’s force and families.
• Assigned to USSOCOM component commands and serve as the FSC for commands at multiple levels and in multiple locations.
• Coordinate programs that may be Special Operations specific or sponsored by the Department of Defense organizations, military service, or civilian entities.
• Identify and document program/service needs and evaluation data.
• Gather and compile needs and evaluation input from customer populations using existing resources like focus groups, unit meetings, POTFF Family Resilience Program evaluation results, trend information from various staff, and website utilization patterns.
• Develop needs-based programming for specific demographic groups and geographic locations.
• Lead and/or assist in the coordination and/or development of official processes, functions, and networking opportunities for subpopulations served. Examples include:
• Welcome, indoctrination, and mentorship programs for new spouses.
• Resource Fairs, Deployment Support Briefs, and spouse appreciation events.
• Educational Training (virtual and direct) on topics such as dealing with combat stress and impact of mobilization.
• Communication protocols for family support outreach to new spouses and families in remote areas.
• Family Readiness Group training and consultation for commands.
• Emergency response protocols.
• Coordinate the provision of programs and services using existing resources from assigned commands, DoD, and the civilian sector.
• Assist with the development of standard operating procedures/service provision protocols, program development, community organizing, community outreach, and liaison.
• Serve as the commander’s representative for matters related to family support.
• Communicate on behalf of the command using various media/social media.

Qualifications

• Bachelor’s degree in education, human/social services, or a related field OR four years of experience providing social service education or work/family life consultation or coordination services.

Experience

• Minimum of two years of experience coordinating social service education programs.

About Loyal Source

Loyal Source provides healthcare and technology solutions designed to improve outcomes and support mission-critical operations. Guided by innovation and purpose, we help organizations achieve success across complex challenges worldwide. Loyal Source is a military friendly employer and proud partner of the Military Spouse Employment Partnership program.

Loyal Source uses AI‑powered voice screening as part of our application process. After you apply, you will receive a brief qualification survey via text or email. Candidates who meet the position requirements will then be invited to complete a quick AI‑powered voice assessment. This easy, no‑scheduling‑required process helps us and the candidate move the hiring process forward faster.

We are committed to providing equal employment opportunities to all applicants. If you have a disability or medical condition and need a reasonable accommodation to participate in this step of the hiring process, you may request an alternative method or accommodation at any time by contacting Human Resources at [e-mail].

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This contractor and subcontractor abides by the requirements of 41 CFR 60-300.5(a) and 41 CFR 60-741.5(a). These regulations prohibit discrimination against qualified individuals on the basis of protected veteran status or disability, and require affirmative action by covered prime contractors.