Family Services Supervisor

Virginia-Department-of-Social-Service; Wise (VA); On-site; USD 90,000 - 120,000; Full time

Job summary

The Virginia Department of Social Services in Wise, VA seeks a Family Services Manager to supervise staff delivering services to families, ensuring high-quality practice and program compliance.

You will oversee direct services, monitor performance, and coordinate with partners to strengthen community resources and outcomes for vulnerable individuals and families.

Qualifications

• Bachelor’s degree in Human Services or a related field, or a bachelor’s degree with 2+ years in Human Services
• Supervisory experience or leadership role
• Strong communication and interpersonal skills
• Knowledge of laws, policies and regulations in human services

Responsibilities

• Supervises social workers, assistants and others
• Sets and enforces objectives for quality and quantity of work
• Evaluates social service programs and program budgets
• Applies human resource practices in supervision
• Establishes and maintains relationships with stakeholders
• Recommends policy changes based on program evaluation
• Handles difficult or high-risk cases
• Interprets programs to agencies and the public
• Participates in community planning and resource development

Job description

Title Description-

This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only) –

• Supervises social workers, assistants and others;
• Sets and enforces objectives for quality and quantity of work performed by unit;
• Evaluates social service programs and program budgets;
• Applies appropriate human resource practices in the supervision of staff;
• Establishes and maintains good working relationships with others;
• Recommends policy changes based on evaluation of program effectiveness;
• Deals with difficult or dangerous cases;
• Interprets the program to other agencies and to the public; and
• Participates in community planning and development of new resources, jobs and community work sites.

Knowledge, Skills, and Abilities: Knowledge-

Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills-

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities-

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience-

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.

Minimum Qualifications:

See knowledge, skills, abilities, education and experience.

Preferred Qualifications:

Prefer previous experience with Adult Protective Services/Adult Services, Child Protective Service, or Foster Care. Considerable experience working with social work principals and practices; working knowledge of laws, policies, and regulations related to human services programs areas and legal procedures as related to the program areas.

Special Requirements:

All applicants may be subject to a Criminal History Background Search, Central Registry search, DMS/driving record check, CPS and pre-employment drug screening.The investigation may include fingerprint checks (State Police, FBI); local agency checks, employment verification and references; certification of education (relevant to employment); credit checks (relevant to employment); and other checks requested by the hiring authority.All offers of employment are contingent upon satisfactory results of the required check and screenings.Employees must be willing to work in community emergency shelters in the event of a declared disaster or emergency.

Work experience must be documented on the application/resume to be considered.