Family Services Supervisor

Virginia-Department-of-Social-Service; Virginia; On-site; USD 70,000 - 100,000; Full time

Job summary

Virginia Department of Social Service is seeking a Family Services Manager to supervise staff delivering direct services for families and individuals in Virginia. The role emphasizes supervising Family Services Supervisors and overseeing the performance of direct services programs.

The position requires substantial experience in human services, strong leadership, and the ability to train and develop subordinate staff, ensuring compliance with laws, policies, and regulations.

Qualifications

• Bachelor’s degree in Human Services or a related field with 2+ years of related experience
• Considerable experience in the program area and completion of required training
• Supervisory experience or leadership role
• Equivalent combination of training and experience to meet the knowledge, skills, and abilities
• BSW or MSW degree and Virginia Social Worker license desirable

Responsibilities

• Supervises social workers, assistants and others
• Sets and enforces objectives for quality and quantity of work by the unit
• Evaluates social service programs and program budgets
• Applies HR practices in supervising staff
• Establishes and maintains good working relationships with others
• Recommends policy changes based on program evaluation
• Deals with difficult or dangerous cases
• Interprets the program to other agencies and to the public
• Participates in community planning and development of resources, jobs and community sites

Skills

Staff supervision

Oral and written communication

Staff development

Leadership

Education

Bachelor’s degree in Human Services

BSW or MSW desirable

Job description

Title Description-

This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only) –

• Supervises social workers, assistants and others;
• Sets and enforces objectives for quality and quantity of work performed by unit;
• Evaluates social service programs and program budgets;
• Applies appropriate human resource practices in the supervision of staff;
• Establishes and maintains good working relationships with others;
• Recommends policy changes based on evaluation of program effectiveness;
• Deals with difficult or dangerous cases;
• Interprets the program to other agencies and to the public; and
• Participates in community planning and development of new resources, jobs and community work sites.

Knowledge, Skills, and Abilities: Knowledge-

Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills-

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities-

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies, and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience-

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.