Family Services Supervisor

Virginia Department of Social Services; Town of Newark (WI); On-site; USD 80,000 - 105,000; Full time

Job summary

The Virginia Department of Social Services seeks a Family Services Manager to supervise staff delivering direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families served by Local Departments of Social Services.

Responsibilities include training, leading, and developing staff, monitoring case management services, and coordinating program performance with emphasis on policy interpretation and community

Qualifications

• Experience supervising staff in human services settings.
• Knowledge of case management and service delivery.
• Ability to interpret laws, policies, and regulations.

Responsibilities

• Supervises staff providing direct services to individuals and families.
• Sets objectives for quality and quantity of work.
• Evaluates programs and budgets for social services.
• Applies HR practices in supervising staff.
• Establishes good working relationships with partners.
• Recommends policy changes based on evaluations.
• Deals with difficult cases and guides staff decisions.
• Interprets programs to agencies and the public; engages community resources.

Skills

Supervision

Leadership

Staff development

Case management

Communication

Policy interpretation

Education

Bachelor's degree in Human Services

Bachelor's degree with related experience

BSW or MSW desirable

Job description

Title Description

This title represents the supervisory level in the occupational group for Family Services. Employees supervise staff that provide direct services for fostering and sustaining the social, health, economic, behavioral, and emotional functioning of individuals and families serviced by the Local Departments of Social Services. Employees supervise, train, lead, and develop staff and monitor case management services. The Family Services Manager is distinguished from the by the latter’s responsibilities for supervising Family Services Supervisors and managing the direct services program performance.

General Work Tasks (Illustrative Only)

• Supervises social workers, assistants and others;
• Sets and enforces objectives for quality and quantity of work performed by unit;
• Evaluates social service programs and program budgets;
• Applies appropriate human resource practices in the supervision of staff;
• Establishes and maintains good working relationships with others;
• Recommends policy changes based on evaluation of program effectiveness;
• Deals with difficult or dangerous cases;
• Interprets the program to other agencies and to the public; and
• Participates in community planning and development of new resources, jobs and community work sites.

Knowledge, Skills, and Abilities

Knowledge

Considerable knowledge of: principles and practices of effective supervision; of policies, procedures and regulations relating to the various direct service programs; the literature in the field of human services programs; casework supervision principles and practices; principles and processes for providing customer and personal services to include needs assessment, meeting quality standards for services, and evaluation of satisfaction; employment and/or social work principles, practices and treatment modalities; and social, economic, health and employment problems that face individuals, groups and communities.

Skills

Skill in operating a personal computer and the associated software and the operation of a motor vehicle.

Abilities

Demonstrated ability to: plan and manage work activities and assist others in their planning and management; develop programs and procedures; make decisions in difficult situations; communicate effectively both orally and in writing; apply treatment and intervention approaches; interpret laws, policies and regulations regarding human services, ensure compliance and recommend needed changes; supervise others working with clients; analyze situations to make sound judgments within the framework of existing laws, policies and regulations; and train, evaluate, lead, and develop subordinate staff.

Education and Experience

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area (Section 22VAC40-670-20 of the Administrative Code of Virginia). Considerable experience in assigned program area/human services programs and completion of required training programs. Supervisory experience or work experience in a leadership role. Equivalent combination of training and experience which provides the required knowledge, skills and abilities. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.