Family Services Specialist I

Virginia-Department-of-Social-Service; Rocky Mount (VA); On-site; USD 42,000 - 63,000; Full time

Job summary

Virginia Department of Social Services seeks a Family Services Specialist I, an entry-level role under close supervision, to train across program areas including Adult/Adult Protective Services, Child Protective Services, Foster Care/Adoption, Child Care, and Employment Services.

Responsibilities involve routine to journey-level casework with supervisory review, with potential redefinition to full-performance Family Services Specialist II after training completion and approvals.

Qualifications

• Bachelor's degree in a Human Services field or equivalent.
• Two years of related Human Services experience if the degree is in another field.
• BSW/MSW degrees and Virginia Social Worker license desirable.
• Ability to operate a motor vehicle and basic computer software.

Responsibilities

• Interpret laws, policies and regulations as applied to area of responsibility.
• Monitor, coordinate and administer programs as assigned.
• Coordinate services within area of responsibility.
• Interview and assess customer needs, education/skill levels, abilities, interests, and support systems.
• Inform clients of service programs, rules and their rights.
• Present cases to determine appropriate services and write/implement service plans.
• Provide case management to monitor compliance.

Skills

Oral and written communication

Interviews and needs assessment

Case management

Time management

Education

Bachelor's degree in Human Services or related field

BSW or MSW desirable

Tools

Motor vehicle

Personal computer with software

Job description

Title Description-

Family Services Specialist I represents the entry level employees working under close supervision while being trained in program areas such as, Adult/Adult Protective Services, Child Protective Services, Foster Care/’Adoption, Child Care, and Employment Services. Employees perform routine- to journey-level casework activities and the casework usually is reviewed by the supervisor prior to implementing a case action. Upon completion of the training program and attainment of necessary approvals, the employee shall be redefined to a full-performance Family Services Specialist II and becomes eligible for a pay increase as defined by the local agency compensation plan. The Family Services Specialist I is distinguished from the Family Services Specialist II by the latter’s functioning more independently as a full performance Family Services Specialist.

General Work Tasks (Illustrative Only) –

• Interprets laws, policies and regulations as applied to specific area of responsibility;
• Monitors, coordinates and administers specific programs as assigned;
• Coordinates services within specific area of responsibility;
• Interviews and assesses customer needs and other relevant factors – such as education/skill levels, abilities, interests, and support systems.
• Informs clients of related service programs rules/regulations, and right to participate;
• Presents cases to determine appropriate services and writes/implements service plans;
• Provides case management services to monitor compliance;
• Manages program waiting lists;
• Tracks expenditures, prepares/submits budget estimates and ensures payment for services;
• Completes necessary federal, state and local planning and reporting requirements;
• Coordinates with other agencies and participates in multi-disciplinary and interagency teams providing services to customers;
• Conducts overall monitoring of programs in specific area of responsibility;
• Serves as resource to clients and the community in area of expertise; and
• Provides after hours on-call coverage and responds to emergencies in child/adult protective services and/or foster care.

Knowledge, Skills, and Abilities: Knowledge-

Some knowledge of: social work principles and practices; human behavior and motivational theory; and social, economic, and health problems.

Skills-

Skill in operating a motor vehicle and personal computer with associated software.

Abilities-

Demonstrated ability to: communicate effectively both orally and in writing; interview, assess needs, counsel and refer clients to other resources as needed; develop and implement service plans in order to insure the delivery of appropriate services to the client; make sound judgments within the framework of existing laws, policies, and regulations; respond to the client's emotions in order to accomplish services objectives; plan and manage own work activities including service delivery preparing reports, and correspondence, record keeping responsibilities and related activities; establish and maintain effective relationships; and stay abreast of current trends and developments in the social work field.

Education and Experience-

Minimum of a Bachelor's degree in a Human Services field or minimum of a Bachelor's degree in any field with a minimum of two years of appropriate and related experience in a Human Services area as mandated in Section 22VAC40-670-20 of the Administrative Code of Virginia and implemented by the Virginia Board of Social Services. Possession of a BSW or MSW degree and a Commonwealth of Virginia Social Worker license are desirable.