Family Services Coordinator II

Nevada Donor Network, Inc.; Las Vegas (NV); On-site; USD 50,000 - 70,000; Full time

Job summary

Nevada Donor Network, Inc. is seeking a Family Services Coordinator in Las Vegas. This role involves supporting families and ensuring effective communication about organ donation opportunities. The ideal candidate needs a Bachelor’s degree and significant healthcare experience, particularly in bereavement counseling.

Responsibilities include evaluating donor suitability, providing initial aftercare support, and actively participating in community education programs. This position requires a compassionate approach and a strong desire to contribute to the mission of increasing organ donation.

Qualifications

• Three years of OPO-related experience preferred.
• Three to seven years of health care-related experience preferred.
• Certification in grief counseling preferred.

Responsibilities

• Support families during the organ donation process.
• Evaluate potential donors based on clinical information.
• Provide bereavement support to families.

Skills

Empathy and compassion

Knowledge of organ donation

Working knowledge of MS Office

Education

Bachelor's Degree

Tools

MS Office programs

Job description

The Family Services Coordinator supports the mission, goals and values of Nevada Donor Network, Inc. (NDN) by screening and evaluating potential donors. The Family Services Coordinator is responsible for working with families to provide information regarding donation opportunities, obtaining authorization per NDN standards, conducting a comprehensive medical and social history, and providing bereavement support to families and hospital staff throughout the donation process.

ESSENTIAL FUNCTIONS

• Performs responsibilities of position and promotes teamwork and a professional working environment.
• Responds to donor referral notifications via telephone within 20 minutes.
• Responds on-site to all potential organic donors within 90 minutes unless prior approval is given by the Administrator on call to respond beyond 90 minutes.
• Collects clinical information to determine donor suitability in collaboration with the Administrator on call.
• Discusses donation options with potential donor next‑of‑kin or family with knowledge about organ, eye, and tissue donation per hospital guidelines.
• Works in close collaboration with hospital and other NDN staff to evaluate and determine the best time to offer families the opportunity for donation.
• Assists donor families to accept death as described by the primary care physician.
• Provides initial aftercare support, utilizes community resources to assist grieving families.
• Provides referral responder coverage for hospitals and provides back‑up as needed.
• Ability to serve on a call schedule, with flexibility, for extended hours (can require day and night hours).
• Work with families to obtain authorization for donation; obtain and document accurate medical/social history.
• Assists with Donation after Cardiac Death (DCD) cases as assigned.
• Works with hospitals to increase hospital personnel responsiveness to potential organ and tissue donation cases by developing effective relationships with key personnel.
• Assists in the coordination of Donor Remembrance Ceremony.
• Collaborates with the Aftercare Coordinator and the Aftercare process.
• Actively participates in hospital and public education programs as directed.
• Assists with chart review and data collection as needed.
• Assists with survey/accreditation maintenance.
• Actively participates in donor council meetings.
• Actively participates in hospital education with a focus on palliative care and chaplaincy.
• Actively participates in the training and development of the Family Services department.
• Assists in the strategic planning process for the Family Services department.
• Actively participates in community education, and support through community service events.
• Meets or exceeds performance metrics for NDN’s Family Services department.
• Actively participates/volunteers at community service events hosted by NDN.
• Collaborates and coordinates with other NDN departments.
• Other duties assigned.
• Employees must adhere to and remain in full compliance with Nevada Donor Network’s Motor Vehicle Driving Policy as outlined in the Motor Vehicle Records and Driver Safety policy PC.334.

Requirements

• Education: Bachelor's Degree (four-year college or university) preferred; relevant work experience may be substituted for academic requirements. Three years of OPO‑related experience is preferred.
• Experience: Three to seven years health care related experience preferred (Hospice care, bereavement counseling and other helping professions, or training and experience relevant to this position).
• Computer Skills: Working knowledge of MS Office programs.
• Certificates & Licenses: RN, LPN, Three years OPO experience preferred; Certification from AATB, EBAA, or ABTC preferred. Certification with a focus on grief counseling is preferred.
• Other Requirements: Ability to work empathetically, compassionately, and professionally with families in crisis. Strong interest in transplantation and organ procurement and the sincere desire to be a frontline team member of an organization whose mission is to increase organ donation. Required to travel by personal auto to meet all of the duties and responsibilities of the position.