Family Services Coordinator

Brothers Redevelopment, Inc.; Aurora (CO); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

403B with 3% match

Dental Insurance

Health Insurance

Paid time off

Life Insurance

Vision Insurance

Solid working environment

Job summary

A community service organization located in Aurora is seeking a Family Services Coordinator to empower clients by providing educational information and linking them to local resources. The role involves developing service plans, maintaining documentation, and conducting assessments. Applicants should have a degree in a related field and experience with families, with preference for those familiar with veterans and elderly populations. Full-time hours include occasional evenings and weekends, and the organization offers comprehensive benefits.

Qualifications

• Experience working with families in service-related fields.
• Ability to build trusting relationships with participants.
• Understand and respect cultural differences.
• Ability to understand and respect diverse cultures.
• Ability to build trusting, confidential relationships.
• Strong self-management, multitasking and organizational skills.
• Effective communication, problem solving and decision making.
• Spanish speaking preferred.
• Must have Colorado driver's license and reliable transportation.

Responsibilities

• Develop community participant service plans and maintain documentation.
• Coordinate with service providers and maintain resource directories.
• Promote participant engagement in local programs and events.
• Complete reports with proper backup documentation.
• Develop annual outcome measures and track program progress.
• Pursue additional funding with Grant Writing and RSM.
• Travel to meet participants and vendors.
• Perform other duties as assigned.

Skills

Customer service

Problem solving

Organizational skills

Effective communication

Spanish speaking

Spanish preferred

Education

Associate degree in social work or related field

Bachelor’s degree preferred

Tools

Family Metrics software

Office equipment (fax, computer, copier)

Job description

Description

Brothers Property Management (BPM) is seeking a Family Services Coordinator (FSC) who will play a key role at three of our properties located in Aurora within the BPM portfolio and the surrounding greater community. The Family Services Coordinator will provide clients with both educational information and supportive access to local services and resources that can assist them in achieving their housing and service needs.

Reporting to the Resident Services Manager, the Family Service Coordinator empowers clients to grow within their home environment and to be as self-sufficient as possible through a mutually collaborative relationship with the program supervisor, community personnel, City of Aurora, and vendors.

Essential Duties and Responsibilities

1. Responsible for developing the Community Participant service plan which includes intake, assessment, plan of referrals and linking specific service assistance or network of services.
   • Conduct an initial orientation and ensure that each new participant receives an assessment to determine their interest in and need for services.
   • Provide initial intake and ongoing assessments, if applicable.
   • Provide an explanation of the service programs offered and acts as a resource to connecting participants interested in accessing these services.
   • Identify and assess individual needs and include family when appropriate. Inform participants of available resources and provide support in assessing service assistance.
   • Assisting participants with housing resources as needed.
2. Coordinating and educating participants with service assistance:
   • Identify, assess, select, develop, and maintain referral partnerships with local service resource agencies that provide appropriate support and assistance to community participants.
   • Develop and maintain a comprehensive resource directory which is utilized by staff.
   • Present the participant examples of service assistance that the Family Service Coordinator can provide community linkages such as after school programs, ESL programming, Veteran assistance, proactive financial assistance, health/wellness education, emotional support, homemaker assistance, and legal issue education/awareness.
   • Collect data to document services provided and outcomes achieved.
   • Participate and coordinate community educational events related to health care, agency support, life skills, referral sources, and others.
   • Promote participant participation in local school programs, community outreach, senior centers, and other organizations.
3. Create and maintain all the required program files and complete documentation for all participants served. Includes:
   • Creating individual electronic files for all participants and assuring all program forms are used and scanned into the system.
   • Completing and/or updating file progress notes documentation utilizing Family Metrics software online database within the 3-day guideline for file completion.
4. Completed all reports in a timely and thorough manner with proper back-up documentation maintained.
5. Development of annual outcome measures that include programs, training, and services that target the distinct needs of various community participant populations. Consistently track and measure program target progress. Work with RSM to analyze and utilize data as the basis for continuous improvement.
6. Work with RSM and the Grant Writing department to pursue avenues for additional funding as applicable through private, local, state, and federal resources for program and participant needs.
7. Travel is necessary to ensure that participant services are fulfilled and that all training requirements are met. Travel may include going to various locations to meet with program participants or vendors.
8. Perform any other additional duties as assigned.

Knowledge, Skills & Abilities

Personal: Must be able to follow directions, provide excellent customer service, always display respect and professionalism. Must be able to work independently or as part of a team when required.

Equipment: Must be able to manage general office equipment (fax, computer, copier) and mobile phone.

Physical: Must be able to lift to twenty pounds, walk up and down stairs, stand, sit, lay for extended periods of time.

Hours: Position is Full-Time, 40 hours per week. Evening and weekend hours may be required.

Qualifications

• Associate degree-required, bachelor’s degree-preferred, with concentration in social work, family services, human services, or another service-related field.
• Must have experience working with families.
• Familiar working with veterans and elderly/disabled populations.
• Ability to understand and respect values, attitudes, and beliefs that differ across cultures and to respond appropriately to these differences with participants and in planning, implementing, and evaluating programs and services.
• Build relationships with participants to support their needs and goals.
• Demonstrates ability to establish trusting, confidential relationships.
• Strong self-management, multitasking, and organizational skills.
• Effective communication skills, problem solving and decision-making ability.
• Spanish speaking preferred.
• Must hold a valid state of Colorado driver’s license, insurance, and reliable transportation.

Benefits

• 403B with 3% match
• Dental Insurance
• Health Insurance
• Paid time off including vacation, sick and personal leave; plus, ten (10) paid holidays.
• Life Insurance
• Vision Insurance
• Solid working environment

Position closes on April 24, 2026

“We already have all the pieces in place - right here, right now.”

Brothers Property Management is an Equal Opportunity Employer

Work Schedule - Monday thru Friday from 8 a.m. - 4:30 p.m.