Family Services Advocate - Baltimore City Head Start

The Y in Central Maryland; Baltimore (MD); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Flexible schedules

Competitive pay

Generous paid time off

Medical insurance

Dental insurance

Vision benefits

Dependent care FSA

Retirement plan contributions

Career advancement opportunities

Training and development programs

Job summary

The Y in Central Maryland is seeking a dedicated Family Services Manager to lead a Head Start recruitment plan, ensure 100% enrollment, and manage waiting lists. You will engage families, guardians, and community partners to identify goals and link services to support family well-being and child development.

You will build trusting relationships, coordinate services, report outcomes, and advocate for families while contributing to a mission-driven, inclusive environment that empowers communities

Qualifications

• Clear communication with children, families and guardians.
• Effective listening and relationship-building with community partners.
• 2 years of experience in Human Services or Social Work.
• Head Start experience preferred.

Responsibilities

• Create and implement Head Start recruitment plan.
• Establish and maintain a waiting list.
• Engage families and parents/guardians in goal setting.
• Advocate for families and ensure access to support services.
• Develop trusting relationships to support child development and family goals.
• Coordinate community partnerships and reporting.

Skills

Clear communication

Active listening

Education

Bachelor’s degree in family studies, social work, human services or related field

Job description

Overwhelmingly, people who decide they want to be a part of the Y in Central Maryland tell us they do so because it reflects their values and a conscious decision, they’ve made about how they choose to live their lives. The happiest and most fulfilled Y associates are those who are motivated to help others and who want to be a part of something larger than themselves. If this speaks to your heart, then we invite you to join our team. Be a part of a charitable, mission-driven organization that works for individual and community well-being for all, for a better us.

At the Y in Central Maryland, we offer a comprehensive benefits package designed to support your well-being and professional growth. Enjoy flexible schedules, competitive pay, and generous paid time off, alongside medical, dental and vision benefits, as well as dependent care FSA. We offer a generous employer contribution to the Y retirement fund, and opportunities for career advancement. Our commitment to fostering a positive work environment means you'll have access to training and development programs that align with our mission to empower individuals and strengthen communities. Join us and bring your passion to a fulfilling career where you can truly make a difference!

How This Role Contributes To The Y’s Mission

As a Y Family Services Manager, you will create and implement a Head Start recruitment plan for program participants to ensure 100% enrollment as well as establish and maintain a waiting list. You will work within the community, with families and with parents/guardians, acting as an advocate for families, developing trusting relationships and ensuring that support services are available to meet family goals. You will work with families on an individualized basis to identify family goals, strengths, and necessary services and ensure parents have opportunities to enhance their skills and knowledge that aid in child development.You will be responsible for community partnerships, service coordination as well as reporting. As a Y Family Services Manager, you’ll contribute to the Y and to the broader community we serve by working with our littlest participants and their families who are economically disadvantaged and help them prepare for success in school and life.

This Work Is Right For You If You Have

• An interest in the well-being and education of young children, enthusiasm, patience, good humor, good judgment and a good spirit
• The ability to clearly communicate and effectively listen to children, parents/guardians, members, and other Y associates
• At least 2 year of experience working with adults in the Human Services or Social Work field
• Prior Head Start experience (preferred)
• A Bachelor’s degree in family studies, social work, human services or related field

For a full listing of Head Start locations visit https://ymaryland.org/programs/headstart/headstartlocations

All Y associates agree to abide by The Code of Conduct with Youth that sets clear expectations for associates and volunteers to ensure a safe and respectful environment for young people. It emphasizes treating youth with respect and fairness, avoiding inappropriate physical or verbal interactions, and adhering to established standards of affection. The policy strictly prohibits any form of abuse, bullying, or harassment and mandates the reporting of suspected mistreatment. Additionally, associates and volunteers must complete training on child abuse prevention and comply with legal reporting requirements to safeguard youth.