Family Service & Pre-Need Advisor

Service Corporation International; Oakbrook Terrace (IL); On-site; USD 50,000 - 100,000; Full time

Benefits offered by this job

Dental

Vision

401(k) Retirement Savings Plan with 公司

Job summary

Service Corporation International in Illinois is hiring a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need options, while driving revenue for the location.

You will generate leads, obtain referrals, present options to families, and maintain relationships. The role requires occasional evenings/weekends and a valid driver's license to travel as needed. Compensation includes a target range with commissions.

Qualifications

• High school diploma or equivalent; 1-2 years of college or related experience.
• 1-2 years of customer service or sales experience preferred.
• Must pass internal presentation certification within 30 days of hire.
• Must be able to work evenings and/or weekends a month; ability to drive frequently.
• Ability to obtain and maintain an insurance license if required by state.
• Empathy, respect, strong computer skills and clear communication.

Responsibilities

• Lead generation and prospecting for 1–2 hours each day.
• Obtain referrals from families served and build community relationships.
• Present and explain options to families and schedule appointments.
• Maintain activity logs to track productivity.
• Build genuine relationships with families and respond to inquiries promptly.
• Support families with empathy, listening and clear communication.

Skills

Sales

Customer service

Communication

Empathy

Relationship building

Presentation skills

Computer literacy

Education

High school diploma or equivalent

Job description

Service Corporation International in Illinois is hiring a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need options, while driving revenue for the location.

You will generate leads, obtain referrals, present options to families, and maintain relationships. The role requires occasional evenings/weekends and a valid driver's license to travel as needed. Compensation includes a target range with commissions.