Family Service Counselor

Service Corporation International; St. Albans (WV); In loco; USD 35.000 - 55.000; Tempo pieno

Descrizione del lavoro

Sci Corp in Saint Albans, WV seeks a Family Service Counselor to assist families with at-need cemetery arrangements and educate them on pre-need options. The role emphasizes personalized service, relationship-building, and contributing to cemetery revenue.

You will lead generation, respond to inquiries, coordinate appointments, and collaborate with funeral home and cemetery staff to provide high-quality, empathetic support.

Competenze

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.

Mansioni

• Prospect daily and generate referrals from served families.
• Explain and present cemetery pre-need options to families.
• Maintain activity levels to ensure productivity.
• Respond to family inquiries with timely, respectful and professional communication.
• Coordinate with funeral directors and staff to deliver seamless service.
• Prepare for appointments with professionalism and attention to detail.
• Follow through on family requests to ensure satisfaction.
• Educate families on the benefits of pre-planning to gain referrals.

Conoscenze

Customer service

Empathy

Computer skills

Formazione

High school diploma or equivalent

1-2 years of college or education/experience

Descrizione del lavoro

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements, and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication, and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff to provide seamless, high-quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with the rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times, must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 25177

Category (Portal Searching): Sales

Job Location: US-WV - Saint Albans