Family Service Advisor

Service Corporation International; Orlando (FL); On-site; USD 50,000 - 100,000; Full time

Job summary

Service Corporation International (SCI) seeks a sales-focused professional in Orlando, FL to lead generation activities, build referrals, and present solutions for families served. You will collaborate with funeral directors and staff to ensure high-quality service and follow through on inquiries, with empathetic, professional communication and flexible hours.

The role emphasizes building trust-based relationships, driving referrals, and delivering value to families while advancing SCI’s mission

Qualifications

• High school diploma or equivalent; 1–2 years of college or equivalent.
• 1–2 years of customer service or sales experience preferred.
• Current state license to drive with acceptable record; insurance license if required by state.

Responsibilities

• Lead generation: prospect 1–2 hours daily and obtain referrals from families served.
• Explain and present presentations to families served and referred families; build community relationships.
• Respond to client inquiries in a timely, respectful, sensitive and professional manner.
• Develops understanding of each family’s needs and offers value-driven solutions.
• Collaborate with funeral directors, location managers, and staff to ensure seamless service.
• Prepare for appointments and maintain professionalism and attention to detail.

Skills

Empathy

Customer service

Communication skills

Computer skills

Presentation skills

Education

High school diploma or equivalent

1–2 years of college or equivalent

Tools

Presentation certification

Driver's license

Job description

Job Responsibilities

Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day Obtains referrals from families served by the location Networks and builds community and civic relationships Explains and presents presentations to families served and referred families Maintains and tracks activity levels to ensure productivity Build Relationships with Families Responds to client inquiries in a timely, respectful, sensitive and professional manner Connects with families through listening, honest communication and genuine concern Develops an understanding of each family’s unique needs and offers solutions that provide value to them Stays in touch with families to ensure satisfaction Prepares for all appointments and performs all procedures with professionalism and attention to detail Follows through on all customer problems and requests Builds trust-based relationships to earn the right to ask for referrals Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning Teamwork Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales Shares family concerns with rest of the SCI team

Minimum Requirements

Education

High school diploma or equivalent 1-2 years of college or an equivalent of education and experience

Experience

High school equivalency and 1-2 years of college or an equivalent of education and experience 1-2 years of customer service or sales industry experience preferred

Licenses

Current state/province issued driver’s license with an acceptable driving record Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

Must be able to pass the Company’s internal presentation certification within thirty days of hire Ability to work a number of evenings and or weekends every month Ability to drive frequently Ability to obtain and maintain an insurance license if required by state/province Flexible hours but, at times must have the ability to work up to 12 hours in a day Ability to treat others with empathy and respect Knowledge of computers and some software Customer service skills

Target Compensation Range:

$50,000 to $100,000 annually. The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually. Actual compensation will vary based on individual performance, geographic location, and applicable business conditions.(Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 32817

Category (Portal Searching): Sales

Job Location: US-FL - Orlando

Who we are. What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none. \"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process. On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.