Family Service Advisor

S.E. Combined Services of Florida; Jacksonville (FL); Presencial; USD 50.000 - 100.000; Jornada completa

Descripción de la vacante

S.E. Combined Services of Florida seeks a sales-oriented associate in Jacksonville, FL. You will lead generation, build relationships with families, and collaborate with funeral directors to provide high-quality service.

Role emphasizes community networking, referrals, and meeting a broad target compensation with a base plus commission. Strong customer service and driving flexibility are essential for success.

Formación

• High school diploma or equivalent and 1-2 years of college or equivalent.
• 1-2 years of customer service or sales experience preferred.
• Current state license: driver's license with acceptable driving record.
• Insurance license if required by state law.
• Must pass the Company's presentation certification within 30 days of hire.
• Willingness to work evenings and/or weekends each month.
• Ability to drive frequently.
• Empathy and respect in interactions.
• Knowledge of computers and some software.
• Customer service skills.

Responsabilidades

• Prospect for leads at least 1-2 hours daily and obtain referrals.
• Present and explain programs to families and referred families.
• Network with community and civic groups to build relationships.
• Respond to client inquiries in a timely, respectful, and professional manner.
• Develop understanding of each family's needs and offer value-driven solutions.
• Stay in touch with families to ensure satisfaction.
• Prepare for appointments and perform procedures with professionalism.
• Collaborate with funeral directors and staff to provide seamless service.
• Follow through on customer problems and requests.
• Build trust to earn referrals and educate about post-need protections.

Conocimientos

Customer service

Empathy

Communication

Driving frequently

Computers & software

Relationship building

Educación

High school diploma or equivalent

1-2 years of college or education/experience

Herramientas

Computers & software

Descripción del empleo

Our associates celebrate lives. We celebrate our associates.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Target Compensation Range: $50,000 to $100,000 annually.

The estimated total target compensation for this position in the first year typically ranges from $50,000 to $100,000 annually based on a strong commission-based incentive structure. In subsequent years, sales professionals commonly earn $100,000 to $150,000 or more annually . Actual compensation will vary based on individual performance, geographic location, and applicable business conditions. (Note: As part of the total compensation plan, this position pays no less than $15.00 per hour for all hours worked)

Postal Code: 32207

Category (Portal Searching): Sales

Job Location: US-FL - Jacksonville