Family Service Advisor

Service Corporation International; Columbus (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Service Corporation International in Columbus, OH seeks a Family Service Counselor to assist families with at-need cemetery arrangements and pre-need planning. You will drive revenue through high-quality personalized service and serve as the primary contact for families.

Responsibilities include lead generation, referrals, presentations, and strong relationship management, all while maintaining professional standards and empathy for grieving families.

Qualifications

• High school diploma or equivalent is required.
• 1-2 years of college or equivalent education and experience preferred.
• 1-2 years of customer service or sales experience preferred.
• Valid driver's license with acceptable driving record is required.
• Insurance license if required by state/province law may be needed.

Responsibilities

• Lead generation: prospect at least 1–2 hours daily.
• Obtain referrals from families served and build community relationships.
• Explain and present to families; conduct presentations as needed.
• Maintain activity levels and track productivity.
• Develop trust-based relationships with families and provide value-driven solutions.
• Respond to inquiries promptly, professionally, and empathetically.
• Follow up with families to ensure satisfaction and ongoing support.
• Collaborate with funeral directors and cemetery staff to provide seamless service.
• Prepare for appointments and handle all procedures with attention to detail.

Skills

Empathy

Customer service

Communication

Computer literacy

Education

High school diploma or equivalent

1-2 years of college

Tools

Driver's license

Job description

Our associates celebrate lives. We celebrate our associates. Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements.

The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

• Lead Generation Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity
• Build Relationships with Families
• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family’s unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family’s relatives and friends, by educating them on the benefits of pre-planning
• Teamwork
• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and or cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements Education

• High school diploma or equivalent 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver’s license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company’s internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Postal Code: 43213

Category (Portal Searching): Sales

Job Location: US-OH - Columbus

Who we are.

What we do.

We are a company committed to supporting families at difficult times. Nowhere will you find a group of caregivers and teams more passionate about the work they do or more invested in the well-being of the families they serve. The Dignity Memorial name is a symbol of trust and a mark of excellence. As the largest provider of funeral, cemetery and cremation services in North America, we're dedicated to celebrating the life and legacy of every loved one with professionalism, compassion and attention to detail that is second to none.

"SCI” refers to Service Corporation International and its affiliates.

Equal Opportunity Employer, M/F/D/V SCI Shared Resources, LLC is committed to an inclusive, barrier-free recruitment and selection process.

On request, we will seek to provide appropriate accessibility options to all applicants with disabilities.