Family Resources Coordinator (FRC)

Whatcom Center for Early Learning; Bellingham (WA); Hybrid; USD 52,000 - 76,000; Full time

Benefits offered by this job

401(k) with company match

Health insurance (Medical/Dental/Visa)

Flexible Spending Account (FSA)

Employee assistance program

Professional Development Stipend

Flexible schedule

Paid time off

Job summary

Whatcom Center for Early Learning (WCEL) seeks a Family Resources Coordinator to develop and coordinate family-centered early support services for children birth to three and their families, under IDEA-Part C and ESIT guidelines. The role emphasizes collaboration with families and multidisciplinary teams to implement IFSPs in natural environments.

The position supports both in-person work at WCEL locations and remote work as needed, with a focus on equity, confidentiality, and ongoing

Qualifications

• Bilingual Spanish and English oral communication is highly preferred.
• Professional work habits: punctual, responsive, organized, able to manage multiple projects, detail-oriented.
• Excellent written, in-person, and telephone communication and conflict management.
• Ability to prioritize and handle multiple projects with strong organizational skills.
• Ability to collaborate with staff as a core team member.

Responsibilities

• Coordinate intake, eligibility, evaluation, enrollment, and transition processes for ESIT services.
• Partner with families and the PSP team to develop, implement, and review IFSPs.
• Facilitate development of family-centered outcomes and goals to support child participation in daily routines.
• Engage parents and caregivers as active partners in assessment, planning, and service delivery.
• Coordinate and monitor services to ensure timely, integrated support in homes and community settings.

Skills

Bilingual Spanish/English

Time management

Documentation/record keeping

Communication skills

Education

High school diploma or GED

FRC credentialing through ESIT/DCYF (preferred)

Job description

Join our team of mission-driven professionals!

Whatcom Center for Early Learning (WCEL) provides transformational services for young children and their families across Whatcom County, WA-with majestic mountains, beautiful seaside views, and a thriving outdoor recreation culture. Founded in 1973, WCEL partners with families and caregivers to provide high-quality, equitable, and comprehensive therapy, early learning, and support services to children, with a focus on those experiencing developmental delays and disabilities. WCEL is a non-profit organization with a $5 million annual budget and approximately 70 employees. For more information, please visit www.wcel.net.

Lived experience brings valuable insight

We are working to build a team that reflects the communities that we serve and brings a range of perspectives to help strengthen our services. We strongly encourage candidates who bring lived experience related to the barriers people may face in accessing early support services including, but not limited to, experiences related to race, culture, language, disability, identity, or involvement with support systems to apply. This perspective helps us better understand the needs of our communities, improve how we deliver services, and ensure that everyone feels welcomed and supported. If you meet the qualifications and feel your experience can help us grow in this way, we would love to hear from you.

Position Summary

The Family Resources Coordinator (FRC) is an integral part of our Early Support services team. The FRC is responsible for developing, implementing and coordinating comprehensive, family-centered early support services for children birth to three and their families, under the provision of the Individuals with Disabilities Education Act, IDEA-Part C, Early Intervention Section, and following the guidance of Early Support for Infants and Toddlers (ESIT) and Whatcom Center for Early Learning (WCEL) guidelines. This position reports to their assigned Lead Family Resources Coordinator.

We are focusing on filling this position with an individual who is proficient in verbally communicating in Spanish and English.

Location:

Primarily works from the Blue or Brick House as assigned, and remotely as necessary.

Duties and Responsibilities

Family Resource Coordination & Service Delivery

• Coordinate the intake, eligibility, evaluation, enrollment, and transition process for children and families participating in Early Support for Infants and Toddlers (ESIT) services.
• Partner with families and the interdisciplinary Primary Service Provider (PSP) team to develop, implement, and review Individualized Family Service Plans (IFSPs).
• Facilitate the development of functional family-centered outcomes and goals that support child participation in daily routines and activities.
• Engage parents and caregivers as active partners in all aspects of assessment, planning, service delivery, and transition.
• Coordinate and monitor services to ensure families receive timely, integrated support in natural environments, including homes and community settings.

Family Support & Community Collaboration

• Provide families with information, resources, and referrals to support informed decision-making and access to community services.
• Advocate for family priorities and support understanding of rights, responsibilities, and available programs and services.
• Collaborate with medical providers, school districts, childcare providers, social service agencies, cultural navigators, and other community partners to address family needs.
• Participate in outreach and community engagement activities that promote awareness of WCEL and ESIT services.
• Attend family education opportunities, community meetings, and agency events as assigned.

Documentation & Compliance

• Maintain accurate, complete, and timely records in required ESIT data systems in compliance with program regulations, contractual requirements, and WCEL standards.
• Prepare and maintain required documentation, including assessments, IFSPs, progress updates, medical information, transition records, and family files.
• Protect the confidentiality and security of family and child information in accordance with applicable laws, regulations, and agency policies.

Team Collaboration & Professional Growth

• Participate in interdisciplinary team meetings, staff meetings, reflective supervision, and professional development activities.
• Support student interns, practicum students, and job-shadow experiences in coordination with program leadership, as assigned.
• Contribute to a collaborative, family-centered, and strengths-based team culture.
• Perform other duties and responsibilities as assigned by the Lead Family Resource Coordinator.

Skills and Abilities

• Verbal communication proficiency in both Spanish and English highly preferred.
• Professional work habits (punctual, responsive, organized, ability to manage multiple projects, attention to detail).
• Excellent communication and conflict management skills including via written, in-person and telephone.
• Ability to prioritize effectively and handle multiple projects and deadlines simultaneously and strong organizational/record keeping skills.
• Demonstrated ability to collaborate with staff as a foundational team member.

Education and Knowledge

Required

• High school diploma or GED

Preferred

• FRC credentialing through ESIT/DCYF (can be completed after hiring);
• Awareness of resources and services in the community and Whatcom County;
• Experience in or with home visiting;
• Personal experience with infants and toddlers with special health care needs and their families;
• Prior experience in education, healthcare, childcare, or non-profits.

Benefits (if applicable)

• 401(k) with company match
• Health insurance (Medical/Dental/Vision) – including family coverage options
• Flexible Spending Account (FSA)
• Employee assistance program
• Professional Development Stipend
• Flexible schedule
• Paid time off

Other Requirements

• Vehicle in working condition, driver's license, and auto insurance

FLSA Status Options

Non-Exempt:

This position is eligible for overtime pay for any hours worked over 40 in a workweek in accordance with the Fair Labor Standards Act (FLSA) and Washington State regulations.

Whatcom Center for Early Learning (WCEL) is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Offers of employment are contingent upon passing a background check.