Family Partner (Temporary)

SJB Child Development Centers; San Jose (CA); On-site; USD 42,000 - 64,000; Full time

Job summary

SJB Child Development Centers is seeking a Family Partner to screen families for program eligibility, ensure enrollment accuracy, and assure compliance with Title 22, Title 5 and Head Start Standards. You will work closely with the Family Services Manager and families to maintain eligibility, enrollment accuracy, and program integrity across services.

Responsibilities include documenting client interactions, coordinating intakes, supporting families through waitlists, and participating in

Qualifications

• Associates degree required or equivalent experience.
• Strong organizational and analytical skills for eligibility processing.
• Excellent communication and interpersonal skills.
• Ability to maintain confidentiality and work with diverse communities.
• Experience with state and federal childcare regulations is a plus.

Responsibilities

• Screen families for program eligibility and ensure enrollment accuracy.
• Maintain and audit family data across systems (e.g., CSPP, CCTR, Head Start).
• Coordinate intakes, recertifications, and meetings with families.
• Assist families with waitlist applications and provide timely follow-ups.
• Engage in recruitment activities and community outreach as needed.

Skills

Organized

Creative

Communication

Multicultural

Confidentiality

Team player

Education

Associates degree

Tools

Word

Excel

Publisher

Outlook

Job description

• Adhere to all company policies and procedures.
• Comply with all Title XXII Regulations, Title V Regulations, Funding Terms and Conditions, and Head Start Program Standards.
• Ensure the accuracy and integrity of enrollment and family data by regularly reviewing and monitoring entries in SJB’s database systems.
• Ensure the accuracy and integrity of Early Head Start and Head Start family data by regularly reviewing and monitoring entries in ChildPlus database.
• Process enrollments in a timely manner utilizing SJB’s waiting list.
• Determine family’s eligibility for childcare programs based on Title V Regulations and Head Start Performance Standards.
• Maintain accurate eligibility and enrollment records through effective use of computerized and manual tracking systems.
• Ensure all eligibility and need requirements are accurately verified and fully compliant with applicable state and federal regulations.
• Collaborate with Site Supervisors to identify enrollment vacancies and coordinate timely placement of eligible children to maintain full program enrollment.
• Ensure family files are complete, current, and compliant by accurately documenting all required forms and family case notes in a timely manner.
• Conduct monthly audits of caseload, funded enrollments for California State Preschool Programs (CSPP) and General Center Based (CCTR) and Head Start Programs.
• Ensure timely collection and uploading of active IFSPs and IEPs to maintain accurate and up-to-date records.
• Provide ongoing support to families and conduct timely follow-ups to ensure their needs are met or concerns are addressed.
• Establish and maintain positive, trust-based relationships with families to identify their needs, connect them with appropriate resources, and provide timely follow-up to ensure those needs are effectively addressed.
• Ensure compliance with Head Start Performance Standards for all Early Head Start and Head Start families.
• Maintain accurate documentation, clearly documenting family details and all actions taken to ensure compliance in state and federal programs.
• Coordinate and schedule intakes, certification, recertification appointments, and meetings to align with family availability, ensuring timely and convenient access to services.
• Prepare and submit reports on family and child data as required, promptly responding to requests for information and ensuring accuracy.
• Assist families with completing the SJB online waitlist applications, as needed.
• Participate and engage in recruitment activities, health fairs, meetings, and other community outreach events as requested.
• Travel when necessary to conduct SJB business.
• Work as a member of the SJB team by promoting the mission, values, philosophy of SJB.
• Attend and participate in meetings as directed by supervisor or Department Director.
• Other duties, as assigned by supervisor or Family Services Department Director.

Brief Description

DUTIES AND RESPONSIBILITIES

• Adhere to all company policies and procedures.
• Comply with all Title XXII Regulations, Title V Regulations, Funding Terms and Conditions, and Head Start Program Standards.
• Ensure the accuracy and integrity of enrollment and family data by regularly reviewing and monitoring entries in SJB’s database systems.
• Ensure the accuracy and integrity of Early Head Start and Head Start family data by regularly reviewing and monitoring entries in ChildPlus database.
• Process enrollments in a timely manner utilizing SJB’s waiting list.
• Determine family’s eligibility for childcare programs based on Title V Regulations and Head Start Performance Standards.
• Maintain accurate eligibility and enrollment records through effective use of computerized and manual tracking systems.
• Ensure all eligibility and need requirements are accurately verified and fully compliant with applicable state and federal regulations.
• Collaborate with Site Supervisors to identify enrollment vacancies and coordinate timely placement of eligible children to maintain full program enrollment.
• Ensure family files are complete, current, and compliant by accurately documenting all required forms and family case notes in a timely manner.
• Conduct monthly audits of caseload, funded enrollments for California State Preschool Programs (CSPP) and General Center Based (CCTR) and Head Start Programs.
• Ensure timely collection and uploading of active IFSPs and IEPs to maintain accurate and up-to-date records.
• Provide ongoing support to families and conduct timely follow-ups to ensure their needs are met or concerns are addressed.
• Establish and maintain positive, trust-based relationships with families to identify their needs, connect them with appropriate resources, and provide timely follow-up to ensure those needs are effectively addressed.
• Ensure compliance with Head Start Performance Standards for all Early Head Start and Head Start families.
• Maintain accurate documentation, clearly documenting family details and all actions taken to ensure compliance in state and federal programs.
• Coordinate and schedule intakes, certification, recertification appointments, and meetings to align with family availability, ensuring timely and convenient access to services.
• Prepare and submit reports on family and child data as required, promptly responding to requests for information and ensuring accuracy.
• Assist families with completing the SJB online waitlist applications, as needed.
• Participate and engage in recruitment activities, health fairs, meetings, and other community outreach events as requested.
• Travel when necessary to conduct SJB business.
• Work as a member of the SJB team by promoting the mission, values, philosophy of SJB.
• Attend and participate in meetings as directed by supervisor or Department Director.
• Other duties, as assigned by supervisor or Family Services Department Director.

Health And Safety

• Mandated to report suspected child abuse.
• Ensure health and welfare of staff is maintained at all times.
• Ensure staff understand and follow agency procedures and reporting requirements related to health and safety standards.
• Report safety hazards and injuries immediately and ensure proper paperwork is completed in a timely manner.

Skills And Abilities

• General knowledge of childcare including federal and state regulations governing childcare.
• Organized, creative, independent, self-motivated, enthusiastic, dependable, detail-oriented, flexible in scheduling based and prioritization, and driven by excellence.
• Must possess exceptional communication skills to present facts and recommendations effectively in oral and written form, including accurate grammar and business correspondence knowledge.
• Strong interpersonal skills to establish and maintain effective business relationships; demonstrated ability to communicate in situations requiring tact and poise; skilled in confidentiality and discretion.
• Thorough knowledge of office administration including efficient filing systems, office machines and equipment, and computer software such as Word, Excel, Publisher, Outlook (email & calendar).
• Skilled in customer service and employee relations.
• Must present a neat, professional appearance.
• Ability to adjust tasks and focus with composure, and in accordance with changing deadlines and priorities.
• Belief in working as a professional, cohesive team member.
• Respect diversity and embrace working with multi-cultural communities.
• Ability to define and solve practical problems and deal with a variety of concrete variables.
• Ability to maintain confidentiality.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Education And Experience

• Must be at least 18 years of age.
• Associates degree is required.
• Must be in good health as verified by a current health screening, including a test for Tuberculosis performed under the supervision of a physician not more than one year prior to employment.
• Proof of up-to-date immunization records to include but not limited to Measles, Pertussis, Tuberculosis (every 4 years) and Influenza (annually).
• Must be able to pass a fingerprint clearance, criminal record, FBI and DOJ clearance and child abuse index check prior to employment.
• Must possess California Driver’s License and meet minimum insurance requirements for personal vehicle and have a driving record which meets the standards set forth in Administrative Regulation 4532 and 4533. If current auto insurance has a “Business Use Exclusion” it will need to be removed from your policy.
• Completion of Mandated Reporter Training as per Assembly Bill 1207. Must be completed every 2 years.
• Bilingual/Biliterate a plus.

Summary

Under the supervision of the Family Services Manager, the Family Partner is responsible for screening families for program eligibility, ensuring children are appropriately enrolled and assuring implementation of policies and procedures to maintain integrity of state and federal enrollment. The Family Partner advocates for all children and families enrolled at SJB Child Development Centers. The Family Partner will assist the management team in ensuring that Title 22, Title 5, and Head Start Performance Standards are being met by working closely with all families.