Family Office Analyst

Brown Brothers Harriman; Chicago (IL); On-site; USD 70,000 - 100,000; Full time

Job summary

Brown Brothers Harriman (BBH) in Chicago is seeking a Family Office Analyst to support the Relationship Manager by serving as the primary contact for high-net-worth clients. You will manage day-to-day activities of the RM’s client base and help prepare client materials and participate in meetings.

You will work across relationship management, investment execution, risk management, and leadership tasks to ensure flawless execution and client satisfaction.

Qualifications

• Bachelor’s degree; wealth management experience preferred.
• 1–2 years of industry experience; client service aptitude required.
• Familiarity with estate planning techniques, wealth projections, asset allocation and public/private investments for UHNW clients preferred.
• Progress towards CFA/CFP desired.
• Strong organizational, analytical, and written/oral communication skills.
• Proficient in MS Office, particularly Excel.

Responsibilities

• Act as trusted advisor collaborator with RM to deepen client relationships and coordinate services.
• Support relationship managers in client meetings and presentations with holdings, capital activity and performance data.
• Manage day-to-day client base activities and ensure BBH services are delivered.
• Assist with prospecting by organizing marketing events and developing networks.
• Oversee client account maintenance and respond to client data requests.

Skills

Client service experience

Strong communication

Organizational skills

Analytical skills

Education

Bachelor’s degree

CFA/CFP progress desired

Tools

Excel

Job description

At BBH, Partnership is more than a form of ownership—it’s our approach to business and relationships. We know that supporting your professional and personal goals is the best way to help our clients and advance our business. We take that responsibility seriously. With a 200-year legacy and a shared passion for what’s next, this is the right place to build a fulfilling career.

Join us as a Family Office Analyst

BBH Capital Partners is the trusted and preferred advisor for private businesses, their owners, and wealthy families. BBH Capital Partners’ mission is to protect and grow our clients’ capital over meaningful periods of time, focusing on scalable investment strategies that lead to differentiated results.

Brown Brothers Harriman is currently recruiting a Family Office Analyst (FOA) to join our Capital Partners, multi-family office (MFO) team in Chicago. In this role you will support the Relationship Manager (RM) by serving as the primary contact point for high-net-worth clients. You will also manage day-to-day activities of the RM’s client base and ensures that client needs are being met. The FOA manages all account maintenance activities and resolves any account related problems as well as prepares client presentation materials and, on occasion, will participate in client meetings.

Relationship Management

• With the RM, the FOA serves as a part of the “trusted advisor” team to clients by combining asset allocation and investment advice with trust and estate planning issues and specialized lending services. Deepen client relationships and develop trust and confidence with clients through flawless execution, extensive phone contact, and participation in client meetings
• Coordinate day-to-day activities of dedicated client base and ensure client needs are being met and that BBH services are properly delivered
• Work with Relationship Managers to obtain prospects by helping to organize marketing events and by developing personal and professional networks
• Assist Relationship Manager or Office Head with presentations for client meetings on specific client information such as holdings, capital activity and performance in client accounts
• Participate in prospect and client meetings, including but not limited to discussions surrounding our service offerings

Investment Execution

• Coordinate all core portfolio activities including those related to Core Select, Fixed Income and Cash Management on behalf of the RM
• Serve as primary interface on behalf of clients with the central management teams within BBH
• Identify accounts that should be re-balanced or re-papered in preparation for account reviews, including reviewing asset allocation and making sure guidelines for investing have not changed
• Create client meeting materials
• Manage all non-strategic decisions (checks, funds transfers, gifting etc.)
• Interact with 3rd party service providers
• Troubleshoot client account issues such as portfolio reporting/activity, client reference data, RM client data requests, and resolving non-receipt of mailing.

Risk Management & Administration

• As primary day-to-day contact point with clients, elevate all at-risk issues to RM, or OM
• Ensure total compliance at the account level and oversee and respond to all compliance reports (i.e. overdraft reports, approved trades, delinquent documentation, IPSs)
• Initiate all account maintenance activities, including account reviews/approvals, documentation, meeting materials, address or name changes and performance evaluations
• Oversee Administrative Assistant (AA) efforts relating to the completion of client requests on behalf of the client base
• Document start of relationship (e.g. new account documents, fee schedule)
• Ensure client account materials are up to date and accurate (e.g. IPS)

Business & Professional Leadership

• Act as the go-to person for questions, mentoring, and training
• Foster a positive atmosphere within the office and with clients, and encourage teamwork and compatibility while supporting goals and objectives of the business
• Consistently represent professional behavior and etiquette, and serve as a model for other employees
• Manage self (e.g. time tracking, progress notes and self-assessments) to develop professionally and personally by utilizing internal resources at BBH
• Ensure adherence of clients and staff to agreed-upon terms of relationship at BBH
• Work to retain and grow revenues
• Take on additional special projects across the firm (e.g. compliance projects across BBH)
• Keep abreast of internal/external market activity and be well-read and conversant on economic and political news
• Maintain a high level of knowledge concerning investment management, banking, trust and estate planning, specialized lending services, and overall market trends

Qualifications:

• Bachelor’s degree
• Minimum 1-2 years of industry experience required, Wealth Management preferred
• Client service experience and aptitude required
• Familiarity with estate planning techniques, wealth projections, asset allocation and public/private investments for UHNW clients and endowments and foundations preferred.
• Progress towards CFA/CFP desired
• Strong organizational, analytical, and written/oral communication skills
• Strong attention to detail
• Ability to work effectively in a team environment
• Proficient in MS Office, particularly Excel

Salary Range

$70,000 - $100,000 Base salary + annual bonus target

BBH and its affiliates’ compensation program includes base salary, discretionary bonuses, and profit-sharing. The anticipated base salary range(s) shown above are only for the indicated location(s) and may differ in other locations due to cost of living and labor considerations. Base salaries may vary based on factors such as skill, experience and qualification for the role. BBH’s total rewards package recognizes your contributions with more than just a paycheck—providing you with benefits that enhance your experience at BBH from long-term savings, healthcare, and income protection to professional development opportunities and time off, our programs support your overall well-being.

We value diverse experiences. We value diverse experiences and transferrable skillsets. If your career hasn’t followed a traditional path, includes alternative experiences, or doesn’t meet every qualification or skill listed in the job description, please do go ahead and apply.

About BBH:

Brown Brothers Harriman (BBH) is a premier global financial services firm, known for premium service, specialist expertise, technology solutions and partnership approach to client management. Across Investor Services and Capital Partners, we work with an enviable roster of sophisticated clients who make BBH their first call when they are tackling their hardest challenges. Delivering for our clients and each other energizes us.

We believe that how we do our work is just as important as what we do. We are relentless problem solvers who know our best ideas come from collective debate and development—so we are never possessive about our ideas. Every day we come together as a diverse community of smart and caring people to deliver exceptional service and expert advice—creating success that lasts. No matter where you sit in the organization, everyone is empowered to contribute their ideas. BBHers can pick up the phone and call any colleague, and they are happy to help. Expanding your impact beyond your daily role is part of how we operate as trusted partners to one another.

We believe stability is a competitive advantage, but being stable means having the knowledge, skill, and discipline to evolve, often—pushing the boundaries of innovation. As a private partnership, every investment we make is in the relationships, technologies, products and development we believe are in the long-term interests of our clients and our people. Our long-tenured leaders are experts in their areas and are actively involved in the day-to-day business, taking the time to provide guidance and mentoring to build the next generation of BBHers. Because we know, our success begins with yours.

Go to BBH.com to learn more about our rewards and benefits, philanthropy, approach to sustainability or how we support you to thrive personally, physically and financially.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, creed, marital status, sexual orientation, gender identity, disability status, protected veteran status, or any other protected status under federal, state or local law.