Family Navigator - Bilingual Spanish

Tulsa Health; Tulsa (OK); Hybrid; USD 36,000 - 42,000; Full time

Benefits offered by this job

Health Insurance

Paid Holidays

Paid Time Off

Retirement Pension Plan

Dental Insurance

Vision Insurance

Long-term Disability Insurance

Life Insurance

Job summary

Tulsa Health Department is seeking a Family Navigator to support the Birth through Eight Strategy for Tulsa (BEST). You will connect families to prenatal and postpartum home visitation and early childhood programs, manage caseloads, and coordinate referrals to partners across Tulsa County.

The role emphasizes building trust with diverse families, educating on brain development, and maintaining documentation per THD requirements.

Qualifications

• High school diploma required; associates degree preferred.
• Experience with low income families, home visitation programs, and working with diverse families is preferred.
• Bilingual skills are preferred (English/Spanish/Burmese).
• Valid Oklahoma driver’s license is required.

Responsibilities

• Create a trusting environment with expectant mothers, parents and caregivers through ongoing contact.
• Triage referrals by connecting to home visitation, social work, or other services based on needs.
• Promote connections to home visitation and early childhood programs.
• Educate families about prenatal and postpartum supports and child brain development.
• Refer families to medical, education, and social services.
• Coordinate referrals with partners and identify new opportunities.
• Attend peer group meetings for networking and information sharing.
• Stay current with community resources and relevant training.
• Serve as a liaison to community agencies and networks.
• Assist the Community Connector and staff with home visitation linkage.
• Collaborate with BEST on initiatives to improve program outcomes.
• Maintain accurate documentation per THD requirements.
• Attend required trainings and fulfill duties including public health emergency support.

Skills

Interpersonal communication

Cultural humility

Report writing

Bilingual (English/Spanish/Burmese)

Education

High school diploma

Associates Degree preferred

Tools

PC proficiency

Smartphone apps

Job description

Tulsa Health Department is actively seeking dedicated individuals passionate about making a positive impact on their community. Join us in improving the health and overall well-being of every resident in Tulsa County. Starting at $17.44 Hourly***BACKGROUND INFORMATION:*** The **Birth through Eight Strategy for Tulsa (BEST)** represents an exciting opportunity for Tulsa. BEST is a comprehensive, continuous and integrated approach that focuses on families to help break the cycle of intergenerational poverty. This strategy knits together programs and services to create a seamless continuum of support. Programs, services, community agencies and philanthropies are partnering with Tulsa’s families to build a cycle of opportunity. ***POSITION SUMMARY:*** The Family Navigator plays a key role in advancing the goals of BEST and realizing the potential of the strategy for children and families. Family Navigator provide personalized, ongoing support to connect families to desired programs and services and share information about how families can support their young child’s brain development. Together with other BEST implementing partners, the Family Navigator will impact thousands of children across the county and country, as other communities draw from and replicate the model. In the initial stage of navigation, the Family Navigator manages a monthly caseload and is primarily responsible for contacting pregnant women recently enrolled in SoonerCare to promote awareness of and enrollment in, prenatal and postpartum home visitation services and early childhood programs and services. The Family Navigator engages expectant mothers, parents and caregivers, develop trusting relationships, and ensure that parents and children are connected to relevant and appropriate resources. As BEST grows, Family Navigators will have the opportunity to support parents and caregivers at later phases along the birth through age eight continuum. ## Examples of DutiesThe following functions represent the majority of the duties performed by the position. The description is not meant to be all-inclusive or prevent other duties from being assigned when necessary:***ESSENTIAL JOB FUNCTIONS:***1. Create a trusting, comfortable, and inclusive environment that fosters partnership and continual engagement with expectant mothers, parents and other caregivers from all backgrounds through ongoing contact.2. Triage community referrals and Medicaid/Medicare recipients by connecting to appropriate home visitation program, social worker, case manager, and/or other social and health related community agencies, based on client needs and program eligibility criteria.3. Promote and ensure smooth connections, based on the desires and needs of expectant mothers, parents and caregivers, to home visitation and other programs that serve maternal and early childhood populations (including but not limited to Children First, Positive Parenting, Parents as Teachers, Safe Care, Learning at Home, Healthy Start, Sooner Start).4. Educate expectant mothers, parents, and caregivers about prenatal and postpartum supports, early childhood brain development, as well as strategies, programs and services to support a young child’s development.5. Refer low-income expectant mothers, parents and caregivers, and children in Tulsa County to medical, education, and social service providers.6. Support management of community partner relationships by coordinating referrals to outreach programs and identifying new opportunities to partner.7. Attend regular peer group meetings for networking and information sharing for optimal care management and navigation.8. Keep current with community resources, relevant training related to early childhood development, protective factors, collective impact, cultural awareness, health related social needs, etc.9. Serve as a liaison to a variety of community agencies and networks.10. Assist and collaborate with the Community Connector, and other pertinent staff, in regard to home visitation and referral linkage.11. Coordinates and collaborates, with BEST, in the development, implementation, and execution of special initiatives aimed at improving program outcomes.12. Maintain complete and accurate documentation of all activities and reports through computerized entry in accordance with program standard, guidelines, and THD requirements.13. Attend required training in support of duties and responsibilities of this position.14. Other duties as assigned including those required to fulfill activities in support of public health emergency operations.## ***Typical Qualifications*****Education:**High school diploma required. Associates Degree preferred. **Experience:**Previous experience with low-income families, home visitation programs, engaging culturally diverse families with young children in health and social services, and/or working with early childhood programs, is preferred. **Skills and Knowledge:*** Knowledge of community/county best practices related to Early Childhood and home visitation.* Knowledge of community resources and services.* Ability to practice cultural humility.* Excellent interpersonal communication skills in order to communicate effectively with peers and to maintain productive working relationships with agency partners.* Ability to prepare reports and communicate program goals and activities effectively both orally and in writing.* Skill in operating a personal computer and smart phone applications.* Bilingual (English/Spanish/Burmese) is preferred.**Licenses/Certification:*** Valid Oklahoma driver’s license.## Supplemental Information***INTERNAL AND EXTERNAL WORKING RELATIONSHIPS:**** Regular internal contact with various staff to coordinate meetings and facilitate referrals for the target population.* External contact with outside agencies to exchange information in order to build awareness about home visitation and other early childhood programs and services, coordinate referrals, recruit new referral sources, and link clients to appropriate services.***PHYSICAL EFFORT:**** Communication: Frequent phone communication with Tulsa residents. Must be able to exchange accurate information over the phone, email, use an enterprise SMS text messaging platform, and face to face.* Operate: Constant operation of computer, phones and other office productivity machinery.***SUPERVISORY RESPONSIBILITY/ACCOUNTABILITY:*** **Direct Supervision:**None **Indirect Supervision**: None **Budget/Money/Material:**Responsible for assigned equipment **Reports to:** Navigation Manager **Location:** Legacy Plaza ***WORKING CONDITIONS:**** Must be able to work and record in an area of moderately high noise level, visual distraction and limited privacy.***SPECIAL REQUIREMENTS:**** Must maintain THD record confidentiality according to HIPAA regulations.* Must possess ability and willingness to perform job-related travel (e.g., home visits, community events, training, meetings).***FLSA Status:***Non-Exempt ***Benefits:*** We offer a complete benefits package to full-time employees including health care, dental, vision, retirement, deferred compensation plans, flexible spending accounts, life insurance, long-term disability, holidays, and paid time off. Part-time employees who work an average of 20 hours per week over the course of a year, receive benefits on a pro-rated basis. See below for more details or visit our benefit page Benefits | Tulsa Health Department (tulsa-health.org):* Competitive Salary* Paid Holidays (typically 13 days per calendar year + 2 floating holidays)* Paid Time Off (PTO) 20 hours per month* Cost of Living Adjustments (COLAs)* Retirement Pension Fund with a 5-year vesting period. (THD contributes 15.2% while the employee contributes 3.5% of monthly salary)* Investment Benefits (e.g., 401A Employer/Employee Matching Fund (max. $150 per month), 457 Deferred Compensation Plan).* Extended Sick Leave (ESL)* Health Insurance* Dental Insurance* Vision Insurance* Group Life Insurance and Supplemental Life Insurance* Accidental Death and Dismemberment Insurance* Short- and Long-Term Disability Insurance* Critical Illness Care Plan including Cancer\\** Accident Plan* Hospitalization Plan* Supplemental and Whole Life Plans* Legal and Identity Theft Protection Plans* Public Service Loan Forgiveness* Post Employment Health Plan (PEHP) - employer contributes 1% of the employee’s salary per year and unused employee sick leave is transferred to PEHP account upon retirement* Employee Assistance Program* Working 4 Balance - Workplace Wellness Program* Promotional Opportunities* Flex Plan* Tulsa Municipal Employees Federal Credit Union* THD employment qualifies for nursing education loan repayment through the NURSE Corps Loan Repayment Program.