Family Development Worker

Kids for the Future; Ames (IA); On-site; USD 22,000 - 32,000; Part time

Job summary

Mid-Iowa Community Action, Inc. in Ames, IA is seeking a Family Development Worker for a part-time, non-exempt role. The worker helps low-income families access resources, supports families in crisis situations, and coordinates with food pantry activities.

The role requires building trust with clients, maintaining confidentiality, and collaborating with staff to link families to services and programs while working 18 hours per week at an assigned site.

Qualifications

• High School Diploma or equivalent is required.
• One year of customer service experience is preferred.
• Ability to maintain confidentiality and handle sensitive information.

Responsibilities

• Builds positive relationships with families and community partners.
• Assess family needs and link to resources and services.
• Assist with food pantry operations and volunteer supervision.
• Document and report per agency standards.

Skills

Customer service

Communication

Confidentiality

Education

High School Diploma or equivalent

Associate’s Degree in Human Services/Office Management

Job description

• Location 230 SE 16th Street,Ames, IA, 50010,United States
• Base Pay $18.55 / Hour
• Employee Type Part Time Non-Exempt

Contact information

Description

Mid-Iowa Community Action, Inc. Job Description

TITLE: Family Development Worker

(May be assigned Local Safety Lead tasks)

Reports to: Lead Family Development Worker or assigned supervisor

Job Summary

Contributes to the mission and vision of MICA by creating a positive, respectful, safe environment when working with families, agency, and community partners. Assists low-income families to apply for resources and program services. Works with families to resolve crisis situations. This position must perform regular duties at the assigned worksite. Supports MICA’s mission, vision, values, Ways of Working, and Whole Family Approach. This position may be assigned to an alternate site as needed.

Essential Job Functions

• Builds and maintains positive relationships with families, team members and agency and community partners to achieve results
• Maintains a high level of confidentiality and ethical conduct.
• Implements effective strategies to inform families about programs and services
• Attends meetings as required
• Assist with the orientation of new staff as needed
• Assist with management of food pantry, including Mobile Food pantry (as applicable)
• o Order supplies
• o Assist with providing support and supervision for volunteers
• o Assist with stocking supplies and dissemination of food packages.

Compliance

Delivery of Services

• Recruit for all MICA programs
• Assess family needs and link families to resources meeting their needs.
• o Determine eligibility and take applications for MICA’s programs.
• Assist in delivery of services as defined by Family Development Center Manager and Program Coordinators.
• Negotiate and communicate with utility companies, landlords, and others to prevent disconnection or eviction.
• Recruit, train, and supervise office substitutes and volunteers; record volunteer time.

Documentation and Reporting

• Creates and maintains documentation and reports per agency standards and funder requirements.
• Monitor fund balances for emergency programs.
• Tracks contributions.

Develop skills and knowledge related to the position

• Learns and understands basic eligibility requirements and screening procedures of all MICA programs and community resources
• Attend all trainings as needed or required
• Must obtain current First Aid Card and CPR Certification, Mandatory Child Abuse Reporter Training, and Universal Precautions training.

Local Safety Lead

The person in this position is designated as the Local Safety Lead per MICA’s Emergency Procedures. Responsible for the following:

• Have knowledge of the location of building utilities shutoffs.
• Coordinate and document required tornado and fire drills.
• Post emergency evacuation plans, location of the storm shelter areas
• Document that staff are aware of these postings.
• Train all staff in emergency drills, understanding and use of emergency equipment, and procedures per the MICA Emergency Procedures booklet.
• For drills, make sure that all employees and site visitors evacuate the building, go to the designated outside meeting area and confirm that everyone is accounted for.
• In emergency situations, do roll call to ascertain whereabouts of all employees and site visitors.
• In facilities that include E/HS Classrooms, coordinate drills with the designated E/HS staff person.

Knowledge, Skills and Attitudes:

• Able to read, write, and speak the English language
• Committed to the inherent worth of every individual
• Strong commitment to achieving results
• Strong ability to think and reason independently, and to make critical judgments within agency and program guidelines
• Utilizes problem-solving skills in all situations, identifying a range of reasonable options and alternatives
• Knows how to use data to inform decisions to create best practices
• Dedicated to continuous learning
• Must be able to maintain strict confidentiality
• Strong computer skills. Must be able to learn and effectively use a variety of computing software, electronic devices, and databases

Working Conditions (Essential physical, mental and emotional demands)

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Generally, an 18 to 36-hour week. Rarely is overtime required.
• Hours may be reduced to part-time May through September.

• This position requires mental and emotional work. Strong ability to think and reason independently, maintain objectivity and exercise sound judgment.
• Regularly required to analyze, review, and prioritize to make decisions regarding emergency needs on a regular basis
• Occasionally required to manage a stressful environment utilizing crisis intervention skills.

• The physical environment requires the employee to work indoors, in an office space that may or may not be shared.
• The person in this position needs to occasionally move about inside the office to access file cabinets, office machinery, etc.
• The person in this position will have to move and organize food pantry donations, boxes of programs materials or files, which may weigh up to 50 pounds
• The person in this position frequently communicates with community members and colleagues, both one-on-one and in groups, regarding agency programs. Must be able to exchange accurate information in these situations.
• Frequently operates a computer and other office productivity machinery and devices, such as a copy machine, a computer printer, and an IPad or tablet.
• This position requires driving in the MICA service area.
• Must have and maintain reliable transportation, a valid driver’s license and proof of automobile insurance

Education & Experience

Required:

• High School Diploma or equivalent
• One year of customer service experience

Preferred:

• Associate’s Degree in Human Services/Office Management
• Experience working with low-income or community programs
• Ability to speak Spanish
• Demonstrated level of proficiency in reading, writing and speaking the English and Spanish languages in order to provide oral interpretation and/or written translation
• Previous interpreting/translating experience

Other:

Candidates offered the position must meet the following criteria:

• Successful completion of all background checks at hire and thereafter according to agency and program standards.
• Must have a pre-employment physical examination, and every three years thereafter, to prove ability to perform work duties.
• The physical exam must include any necessary testing for communicable diseases, including a TB assessment as required by the Iowa Department of Human Services Child Care Licensure standards.
• Staff who work in centers that serve infants or who do home visits will be required to have a Tdap immunization per Centers for Disease Control and Prevention (CDC) recommendations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Additional information

Program

Family Development

Management? (Yes/No)

No

Generic title

Family Development Worker

FLSA status

Non-Exempt

Pay grade

B

Revised

September 2025

EEO 1 Category 6

Administrative Support Worker

EQUAL OPPORTUNITY EMPLOYER

Requirements

• High School diploma or equivalent
• One year of customer service experience

Preferred:

• Associate's Degree in Human Services/Office Management
• Experience working with low-income or community programs
• Ability to speak Spanish
• Demonstrated level of proficiency in reading, writing, and speaking the English and Spanish languages in order to provide oral interpretation and/or written translation
• Previous interpreting/translating experience

Summary

The person in this position will be responsible for assisting in MICA's Story County Food Pantry. This is a role where you'll be on the go- assisting individuals and families who use our food pantry services, accepting and sorting donations, picking up food rescue items, and data entry. You'll also further MICA's mission by connecting families to resources, collaborating with other MICA staff and external resources to do so. Find value in your work and join our team in Story County! This position is part-time, 18 hours per week.