Family Development and Service Coordinator

Making Opportunity Count; Gardner (MA); On-site; USD 27,428 - 47,954; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Flexible Spending Accounts

15 Paid Vacation Days

Pet Insurance

Professional Development Opportunities

Job summary

A community service organization in Gardner, MA, is seeking a Family Development and Service Coordinator. The role involves engaging with families to provide support services, manage enrollments, and comply with Head Start regulations. Candidates should have an associate's degree in social work or a related field, strong communication skills, and the ability to work in a diverse environment. Competitive benefits and a salary range of $19.91 to $34.81 per hour are offered.

Qualifications

• Degree in social work or related field required.
• Good communication skills with diverse populations are essential.
• Must have a valid driver's license and vehicle.

Responsibilities

• Enroll children qualifying for childcare.
• Conduct outreach, recruitment, and enrollment.
• Develop partnerships with families and assist in achieving their goals.

Skills

Communication skills

Organizational skills

Flexibility

Bilingual proficiency

Education

Associates degree or certification in social work, human services, counseling, or related field

Tools

Word processing software

Spreadsheet software

Data management software

Job description

Role Information

Role Title: Family Development and Service Coordinator

FLSA Status: Non-Exempt

Job Level: Non Teacher Scale

Department: 7 - Childcare and Head Start

Pay Range: $19.91 to $34.81 per hour (SEIU Non-Teacher Pay Scale 2024)

Reports To: Family Service Specialist

Supervisory Responsibilities: None

Revision Date: 6/16/2025

About Making Opportunity Count

MOC’s mission is to empower families to achieve economic security by eliminating barriers and creating opportunities. To alleviate poverty, we deliver a variety of services including childcare, education, workforce development, nutrition, health, and community and housing support.

Position Overview

Responsible for waitlist, enrollment, reassessment, and family supports. Provide high-quality parent, family, and community engagement, and social services to Early/Head Start toddlers, preschool children, and their families. Comply with Head Start Performance Standards, the Head Start Act, and other applicable regulations. Build partnerships with families to assist them in identifying their goals, strengths, needed services and support systems and in developing strategies and timetables for achieving their goals. Responsibilities include eligibility, recruitment, selection, enrollment, and attendance. Participate in at least 20 hours of training per year to comply with EEC, QRIS, Head Start, and CACFP trainings. Enter all training/course work into EEC Professional Qualification Registry (PQR). Have a good knowledge of MOC policies and procedures, Head Start/Early Head Start, EEC licensing regulations and EEC regulations in relation to DCF and subsidized slots.

Essential Duties and Responsibilities

• Enroll and appropriately place children who qualify for childcare.
• Enter financial information for new and existing families into the CCFA system full day slots.
• Complete reassessments as they are due.
• Maintain financial/slot information and required EEC and program information in each child’s paper and electronic file.
• Expected to complete all assigned slots at sites during the school year and summer months.
• Conduct outreach, recruitment, and enrollment. Inform parents of program options and refer to appropriate program along with wait list information and assistance as needed.
• Maintain communication with DCF social workers for supportive slots. Share information received as needed with Head Start FSC’s, FCC and School Age Coordinator on shared family members.
• Follow procedures for entries in the data management systems, including case notes, services, and referrals.
• Provide appropriate referrals and information on community resources.
• Arrange and attend case conferences as appropriate.
• Assist with arranging transportation services for children. Transportation coordination, for appointments, meetings, workshops, Policy Council, Health Advisory, and Parent Advisory, and screenings, will be conducted as needed.
• Assist in following up on child absences.
• Establish mutually respectful partnerships with families. Orientate parents on MOC’s Child Care and Head Start philosophy and services.
• An initial Home Visit followed by regularly scheduled visits and/or primary substantial monthly contact will be conducted based on each family’s need and with input and direction from supervisor. Minimally, 3 Home Visits will be conducted each year with additional visits scheduled if needed by the family.
• Utilize program software data system to develop strength-based assessment that describes the family’s strengths, resources, and support networks. Make appropriate referrals.
• Develop a Family Partnership Agreement with each family and assist in setting and meeting individualized goals.
• Advocate for families and support them to advocate for themselves and their children.
• Collaborate with parents to participate in leadership and growth opportunities, such as Parent and Health Advisory’s, Policy Council, and Parent Committee’s. Encourage volunteerism and assist with program volunteer activities.
• Follow the Head Start Parent, Family, and Community Framework by promoting engagement and school readiness. Be familiar with the child’s School Readiness goals and assist the parents in successful transitions.
• Provide skill building activities for parents involving literacy, financial education, child development, nutrition, and health, and understanding their role as their child’s first teacher.
• Encourage and assist families in the timely delivery of medical, dental, mental health, and nutrition services. Assist the health component staff with obtaining physicals, immunizations, dentals, and other health records.
• Comply with Abuse and Neglect reporting policies. Intervene during family crises by offering assistance and resources as needed.
• Responsible for family emergency (Blue card) information.
• Assist with answering telephones
• Assist with arranging early morning coverage when needed
• Check and respond to agency emails on a regular basis
• Participate in staff and building meetings
• Serve as a productive team member on in-house and community interdisciplinary teams.
• Must comply with MOC and Head Start neglect and abuse policy.
• Demonstrate professional boundaries and confidentiality by communicating effectively and professionally, using verbal and nonverbal messages and reflective listening skills.
• Notify supervisor and classroom when absent and arrange rescheduled responsibilities and/or communicate coverage needs.

Required Qualifications and Skills

• Associates degree or certification in social work, human services, counseling, or related field.
• Reliable vehicle, valid license, proof of liability vehicle insurance in accordance with EEC requirements.
• Dependable and Flexible
• Able to maintain confidentiality
• Ability to work with other adults and children
• Willingness to attend job related trainings outside of normal work hours.
• Ability to follow directions
• Bi-lingual staff must be able to speak, write and read in two languages, and assist with translations as necessary.
• Good communication skills and the ability to interact sensitively with diverse populations.
• Have computer proficiency with word processing, spreadsheets, and data-based software.
• Organizational skills required in a fast-paced environment.
• Have a working phone.
• Able to react to new assignments positively and to handle other tasks as they arise.
• Must have a suitable Background Record Check (BCR)
• Follow MOC policies and procedures as described in the Staff Handbook and Personnel Policies as well as the Head Start Program Performance Standards and Dept. of Early Education and Care regulations

Physical Requirements

• Fulfillment of all specific health and safety requirements (staff physical every two years, with evidence of Mantoux and MMR test, OSHA, first aid and CPR)
• Must be in good physical and mental health and be able to lift children and/or work-related equipment, walk, bend, sit on floor and climb stairs.

Other duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.

Compensation

A salary within the range of $19.91 to $34.81 per hour will be provided to the successful candidate having met the minimum requirements for the position consistent with the MOC compensation philosophy. Employees in this role are places on the SEIU Non-Teacher Payscale. The candidate’s exact placement will be determined based on factors consistent with MOC’s compensation framework. MOC offers a competitive benefits package including:

• Health, Dental, and Vision Insurance
• Company Paid Life Insurance and Long-Term Disability
• Flexible Spending Accounts
• 15 Paid Vacation Days
• 12 Paid Sick Days
• 13 Paid Holidays
• Student Loan Forgiveness Assistance
• Pet Insurance
• Employee Discounts
• Professional Development Opportunities
• On-Demand early pay access
• Immediate 403b Employer Contribution, 100% Vesting on Day One!

EEO Statement

Making Opportunity Count is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identity, or any other characteristic protected by law.