Family Centered Treatment Specialist

Health Connect America; Monroe (NC); On-site; USD 41,000 - 65,000; Full time

Benefits offered by this job

Retention Bonus

Flexible scheduling

EAP with mental health counseling

PTO & holidays

Medical, dental, vision insurance

Health Savings Account

Dependent Daycare FSA

Health Navigator

401(k)

Perks hub

Job summary

Pinnacle Family Services, part of Health Connect America, seeks an on-site Family Centered Treatment (FCT) Specialist to deliver in-home and community-based services to children and families.

You will coordinate with a Treatment Team, develop individualized service plans, and document progress in the EHR while ensuring high-quality, client-centered care. Certification within one year is required; NC licensure or equivalent is expected.

Qualifications

• Must meet NC Qualified Professional requirements per 10A NCAC 27G .0104.
• One of: Master's in human services +1 year experience; Bachelor's in human services +2 years; Bachelor's in non-human services +4 years.
• Current NC license or board certification in a human services profession.
• Experience must be full-time and supervised, serving children/adolescents with a primary mental health diagnosis.
• Must have a valid driver's license and access to insured private transportation.

Responsibilities

• Deliver Family Centered Treatment in home and community settings, meeting families where they are.
• Guide families through the four phases of the FCT model to set goals and build skills.
• Coordinate as the central point for the family's Treatment Team with partners across services.
• Develop, implement, and refine individualized Service Plans with families.
• Connect families to community resources and after-care supports beyond treatment.
• Maintain timely, accurate EHR documentation reflecting quality of care.
• Participate in Quality Assurance activities to improve programs.

Skills

Communication skills

Driver's license

Case management

Collaboration

Education

Master's in human services

Bachelor's in human services

Bachelor's in non-human services

NC professional license/certification

Tools

EHR software

Job description

Overview

Some careers are just jobs. This one is different. At Pinnacle Family Services, the work you do every day has a real and lasting impact on children and families who need it most.

For over 30 years, we've provided evidence-based therapeutic foster care and behavioral health services to at-risk youth across North Carolina and South Carolina — specializing in serving children who have experienced trauma, loss, abuse, or neglect. Our approach is trauma-informed and relationship-focused, because we know that healing happens through connection.

When you join Pinnacle, you're not just joining an organization — you're joining a community of professionals who show up every day because they genuinely believe in this work.

Pinnacle Family Services is part of Health Connect America, a COA-accredited family of behavioral health brands serving children, families, and adults across nine states. That means you'll have the close-knit culture and mission focus of a team that’s been doing this work for decades, backed by the resources, clinical infrastructure, and organizational support to help you do it well. Every program across our network shares the same commitment — compassionate, client-centered care that meets people where they are and walks alongside them toward something better.

Come make a difference and grow with us.

Health Connect America Family of Brands

Responsibilities

If you're someone who believes that real change happens in real life — not just in an office — this role was built for you. As a Family Centered Treatment (FCT) Specialist at Pinnacle Family Services, you'll deliver meaningful, evidence-based services where it matters most: in the homes and communities of the children and families you serve.

What You'll Do

As an FCT Specialist, you'll work with a caseload of children, adolescents, and families, guiding them through a structured, research-backed treatment model designed to create lasting change. Your work will be hands‑on, relationship‑driven, and grounded in best practices. Day to day, you can expect to:

• Deliver Family Centered Treatment services primarily in home and community settings, meeting families where they are — literally and figuratively
• Guide children and families through the four phases of the FCT model, helping them set goals, build skills, and move toward sustainable well‑being
• Serve as a central point of coordination for each family's Treatment Team, collaborating with medical, behavioral health, school, and community partners to ensure seamless, whole‑person care
• Develop, implement, and continuously refine individualized Service Plans in partnership with the families you serve
• Connect families to community resources, referrals, and after‑care supports that extend the impact of treatment beyond your time together
• Maintain timely, accurate documentation in the Electronic Health Record, keeping records that reflect the quality of care you provide
• Participate in Quality Assurance activities that help make our programs stronger for every family we serve

What To Expect

This is community-based work, which means a flexible schedule that accommodates families' lives. Like most roles serving children and families in the community, this position includes 24/7 on‑call availability for crisis support — because sometimes families need a steady, trusted voice outside of regular hours. In practice, crises don't define the day‑to‑day experience but knowing you're there when it counts is a meaningful part of the impact you make in this role.

Your Path to FCT Certification

FCT Certification is required for this role and must be completed within one year of hire. Pinnacle supports you every step of the way — through structured checkoffs, e-learning trainings, and a team that's invested in your professional growth. Becoming FCT‑certified isn't just a requirement; it's a credential that sets you apart in the field.

What is Family Centered Treatment? Learn More!

Qualifications

We welcome candidates who bring a genuine commitment to children and families and meet the following qualifications:

• Must meet NC Qualified Professional (QP) requirements per 10A NCAC 27G .0104. One of the following:
• Master's in human services field + 1 year experience
• Bachelor's in human services field + 2 years experience
• Bachelor's in non‑human services field + 4 years experience
• Current NC license (including provisional) or board‑issued certification in a human services profession
• Experience must be full‑time and supervised, serving children and adolescents with a primary mental health diagnosis, and may be accumulated before or after degree completion.
• Must have a valid driver’s license and access to a fully insured, private form of transportation

Be Well with Us

Benefits

We know that people who take care of others need to be taken care of too. That's why Health Connect America offers a comprehensive benefits package designed to support your whole self — professionally and personally:

• Retention Bonus — earn up to $2,000 annually through our 2026 Retention Bonus Program
• Flexible scheduling and a culture that recognizes the importance of work/life balance
• Employee Assistance Program (EAP) including 8 mental health counseling sessions annually — because your well‑being matters
• Paid time off and paid holidays
• Medical, dental, vision, and voluntary insurance options
• Health Savings Account with company contribution
• Dependent Daycare Flexible Spending Account
• Access to a Health Navigator
• 401(k) Retirement Plan
• Benefits Hub and Tickets at Work — exclusive savings and perks for everyday life

Ready to Make a Difference?

Join a team where your contributions truly matter.

Employment is contingent upon the successful completion of a comprehensive background investigation.

Health Connect America and its companies are an Equal Opportunity Employer and consider applicants for employment without regard to race, color, religion, sex, orientation, national origin, age, disability, genetics, or any other basis forbidden under federal, state, or local law. For more information, please review our Equal Employment Opportunity Posters.