Family Care Specialist

Kyca; Shepherdsville (KY); On-site; USD 50,000 - 100,000; Full time

Job summary

Web Scribble in Shepherdsville, KY is hiring a Family Service Counselor to serve families with cemetery and pre-need arrangements. You will play a key role in revenue and act as the main contact for families, coordinating with directions and staff to deliver compassionate and professional service.

Responsibilities include lead generation, building relationships, and educating families about pre-planning benefits.

Qualifications

• High school diploma or equivalent.
• 1-2 years of college or an equivalent of education and experience.
• 1-2 years of customer service or sales industry experience preferred.
• Current driver's license with an acceptable driving record.
• Insurance license if required by state.
• Must pass internal presentation certification within 30 days.
• Evenings and weekends availability.
• Ability to drive frequently.
• Ability to obtain and maintain an insurance license if required.
• Flexible hours, may work up to 12 hours in a day.
• Empathy and respectful interaction.
• Knowledge of computers and some software.
• Customer service skills.

Responsibilities

• Prospect a minimum of 1–2 hours daily for new families.
• Respond to client inquiries promptly and professionally.
• Explain and present offerings and educate families on options.
• Build and maintain referrals from served families.
• Develop trust-based relationships to earn referrals and protect families.
• Collaborate with funeral directors and staff to ensure seamless service.
• Prepare for appointments and follow up on family requests.
• Maintain activity logs to track productivity and outcomes.
• Follow through on customer problems and requests.

Skills

Lead generation

Customer service

Sales experience

Networking

Communication

Empathy

Teamwork

Presentation skills

Education

High school diploma

College coursework or equivalent

Job description

Our associates celebrate lives. We celebrate our associates.

Accountable for serving client families by making at need cemetery arrangements and selling pre-need arrangements. The Family Service Counselor serves families by providing exemplary personalized service and plays an essential role in generating revenue for the cemetery as well as acting as the primary contact for families.

Job Responsibilities

Lead Generation

• Holds self-accountable for prospecting a minimum of 1-2 hours each day
• Obtains referrals from families served by the location
• Networks and builds community and civic relationships
• Explains and presents presentations to families served and referred families
• Maintains and tracks activity levels to ensure productivity

Build Relationships with Families

• Responds to client inquiries in a timely, respectful, sensitive and professional manner
• Connects with families through listening, honest communication and genuine concern
• Develops an understanding of each family's unique needs and offers solutions that provide value to them
• Stays in touch with families to ensure satisfaction
• Prepares for all appointments and performs all procedures with professionalism and attention to detail
• Follows through on all customer problems and requests
• Builds trust-based relationships to earn the right to ask for referrals
• Earns the right to gain referrals to offer protection to protect family members, and the family's relatives and friends, by educating them on the benefits of pre-planning

Teamwork

• Represents a continuous link from services provided at need, through aftercare, to providing services to protect families in the future
• Collaborates and teams with funeral directors, location managers, and other members of funeral home and cemetery staff, to provide seamless, high quality service
• Thoroughly and completely reviews previous services and contacts with families to prepare to support current needs and or sales
• Shares family concerns with rest of the SCI team

Minimum Requirements

Education

• High school diploma or equivalent
• 1-2 years of college or an equivalent of education and experience

Experience

• High school equivalency and 1-2 years of college or an equivalent of education and experience
• 1-2 years of customer service or sales industry experience preferred

Licenses

• Current state/province issued driver's license with an acceptable driving record
• Insurance license if required by state/province law and as prescribed by each state board

Knowledge, Skills and Abilities

• Must be able to pass the Company's internal presentation certification within thirty days of hire
• Ability to work a number of evenings and or weekends every month
• Ability to drive frequently
• Ability to obtain and maintain an insurance license if required by state/province
• Flexible hours but, at times must have the ability to work up to 12 hours in a day
• Ability to treat others with empathy and respect
• Knowledge of computers and some software
• Customer service skills

Compensation: $50,000 to $100,000 targeted compensation (with higher earnings potential based on exceptional performance)

Postal Code: 40165Category (Portal Searching): SalesJob Location: US-KY - Shepherdsville